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Old March 26th, 2006, 6:45 AM   #19 (permalink)
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Quote:
Originally Posted by DewKnight
Try toggling passive FTP and see if it works
what ????

I know you're trying to help, and honestly but you are assuming far more knowledge on my part than I have. I have absolutely no idea what that means or how to go about it

a major problem ive got is how many usernames and passwords do you need for this site? ive got three sets so far. is that right?
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Old March 26th, 2006, 6:49 AM   #20 (permalink)
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Since you're using FileZilla, open the list of sites, highlight your site, click the advanced button. Choose the option that says use pasive mode. Hit ok, and try connecting again

Shouldn't really have that many sets of logins.. You will have one for the cPanel (plus any extra ftp accounts and email accounts that you set up). I guess you could also include the my.surpasshosting.com account and the surmunity account, but those are not really for the domain..
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Old March 26th, 2006, 6:51 AM   #21 (permalink)
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Quote:
Originally Posted by DewKnight
Since you're using FileZilla, open the list of sites, highlight your site, click the advanced button. Choose the option that says use pasive mode. Hit ok, and try connecting again

Shouldn't really have that many sets of logins.. You will have one for the cPanel (plus any extra ftp accounts and email accounts that you set up). I guess you could also include the my.surpasshosting.com account and the surmunity account, but those are not really for the domain..
so when filezilla asks me for the username and password it's the one for the control panel, or a different one?

also, is the address the IP of my site? is it just the numbers or should it have something else as well?

this is honestly driving me to drink. im not a stupid person but i cannot seem to be able to work this out
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Secret by the unmourning water of the riding Thames.
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Old March 26th, 2006, 6:54 AM   #22 (permalink)
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The host, you put the IP of your website (should be the one you received in the welcome email).. Just the numbers
The user and pass will be your cPanel user and pass (in that same welcome email)
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Old March 26th, 2006, 7:01 AM   #23 (permalink)
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Quote:
Originally Posted by DewKnight
The host, you put the IP of your website (should be the one you received in the welcome email).. Just the numbers
The user and pass will be your cPanel user and pass (in that same welcome email)
ok thanks. im just waiting for a new cpanel password. they seem to work for 5 minutes and then stop. im sure it's something im doing.
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Old March 26th, 2006, 7:18 AM   #24 (permalink)
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How long should it take to get the email?
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Deep with the first dead lies London's daughter, robed in the long friends,
The grains beyond age, the dark veins of her mother,
Secret by the unmourning water of the riding Thames.
After the first death, there is no other.
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