How do I know when my account is expired?

gravito · March 28th, 2006, 10:37 AM

I think I need to renew my account membership this month, but didn't remember what date. It must be today, though, my mail and website

gravito.com have both been unresponsive. Is there any reporting mechanism to let customers know when the plug will be pulled PRIOR to the plug being pulled? Is there somewhere I can go to check on the status of my subscription at any time?

gravito · April 10th, 2006, 9:13 PM

**Kayla** · April 10th, 2006, 9:15 PM

You should just open a ticket at https://desk.surpasshosting.com [Choose Accounting]

You can find your start date in http://my.surpasshosting.com

gravito · April 11th, 2006, 12:33 AM

ahh ok, nevermind, turns out I've already paid for another year. I didn't know about the "My" site before. Things have changed since when I first signed up.

gravito · April 11th, 2006, 7:44 PM

Nevermind, I didn't pay for another year. My account was cancelled and now I'm being told that I have to pay a full year plus a late fee in order to get access to my data. This is a nightmare!

March 28th, 2006, 10:37 AM	#1 (permalink)
gravito Registered User Fresh Surpasser Joined in Mar 2005 8 posts Gave thanks: 0 Thanked 0 times	How do I know when my account is expired? I think I need to renew my account membership this month, but didn't remember what date. It must be today, though, my mail and website gravito.com have both been unresponsive. Is there any reporting mechanism to let customers know when the plug will be pulled PRIOR to the plug being pulled? Is there somewhere I can go to check on the status of my subscription at any time?

April 10th, 2006, 9:15 PM	#3 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,754 posts Gave thanks: 946 Thanked 806 times	You should just open a ticket at https://desk.surpasshosting.com [Choose Accounting] You can find your start date in http://my.surpasshosting.com __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

April 11th, 2006, 12:33 AM	#4 (permalink)
gravito Registered User Fresh Surpasser Joined in Mar 2005 8 posts Gave thanks: 0 Thanked 0 times	ahh ok ahh ok, nevermind, turns out I've already paid for another year. I didn't know about the "My" site before. Things have changed since when I first signed up.

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April 10th, 2006, 9:13 PM	#2 (permalink)
gravito Registered User Fresh Surpasser Joined in Mar 2005 8 posts Gave thanks: 0 Thanked 0 times	?

April 11th, 2006, 7:44 PM	#5 (permalink)
gravito Registered User Fresh Surpasser Joined in Mar 2005 8 posts Gave thanks: 0 Thanked 0 times	Nevermind, I didn't pay for another year. My account was cancelled and now I'm being told that I have to pay a full year plus a late fee in order to get access to my data. This is a nightmare!

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