Looks like I blew it.

**Tom K** · April 12th, 2006, 1:38 AM

I just signed up with Surpass and will be transferring my web site from CCL hosting over to Surpass. I changed the DNS info already which was probably a mistake. Plus...although CCL uses Cpanel I received an email (quick response BTW) from Surpass tech support (John) and he said that when he logged into my CCL Cpanel (I gave him my username and password) that CCL's Cpanel won't allow such transfers. He asked me to "have CCL backup all my files on their server so they could be transfered to Surpass. I sent an urgent message to CCL this morning and have yet to hear from them. They usually respond quickly to trouble tickets. The fact that I have yet to hear from them is not a good sign. Plus...John changed my Surpass Cpanel login and I can't get on that either. I hope this turns out OK soon. I hate having my site down.

Any thoughts?

**David** · April 12th, 2006, 1:51 AM

How big is your account? If it's not too big, here is what you should do. Log into your CCL cpanel account and do a full cpanel backup. Then, go to file manager and copy it into a readable directory in the public_html area. Let support know where it is so they can download that copy and install it.

If you need to, you can change the DNS back until your account is setup.

**Tom K** · April 12th, 2006, 2:25 AM

Thank you so much for your quick response.

In CCL's Cpanel with regards to the size or my web site it states the following:

Disk usage 114.43 Megabytes

SQL Disk usage 2.47 Megabytes

Is that too big an operation?

I have 200mb if space. I think the backup may go over the limit.

Heck I'll try it anyway.

**Tom K** · April 12th, 2006, 2:33 AM

Here are two screencaps of the cpanel just before I hit the "Generate Backup". Will this
work?

**Skipdawg** · April 12th, 2006, 2:36 AM

I'll cross my paws that all goes well with this.

**Skipdawg** · April 12th, 2006, 2:42 AM

Yes Tom I do believe that is the full backup David was referring to.

**Tom K** · April 12th, 2006, 3:11 AM

OK...I just backed it up. 85 megs total. I sent an email to John explaining what I did. Hopefully this is what he needed.

**David** · April 12th, 2006, 4:59 AM

They should be able to move the site off of that. Hope it works.

**Tom K** · April 12th, 2006, 12:47 PM

Big News!!! The transfer went through without a hitch. Surpass has Surpassed my expectations. They really ARE as great as everyone says. The first thing I noticed was the blazing fast speed of my web site compared to my old host.

I am very, very happy about this.

Thank you all for your quick and friendly responses and thank you Surpass!

April 12th, 2006, 1:38 AM	#1 (permalink)
Tom K Surpass Fan Seasoned Poster Joined in Apr 2006 45 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Looks like I blew it. I just signed up with Surpass and will be transferring my web site from CCL hosting over to Surpass. I changed the DNS info already which was probably a mistake. Plus...although CCL uses Cpanel I received an email (quick response BTW) from Surpass tech support (John) and he said that when he logged into my CCL Cpanel (I gave him my username and password) that CCL's Cpanel won't allow such transfers. He asked me to "have CCL backup all my files on their server so they could be transfered to Surpass. I sent an urgent message to CCL this morning and have yet to hear from them. They usually respond quickly to trouble tickets. The fact that I have yet to hear from them is not a good sign. Plus...John changed my Surpass Cpanel login and I can't get on that either. I hope this turns out OK soon. I hate having my site down. Any thoughts?

April 12th, 2006, 2:33 AM	#4 (permalink)
Tom K Surpass Fan Seasoned Poster Joined in Apr 2006 45 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Here are two screencaps of the cpanel just before I hit the "Generate Backup". Will this work? Last edited by Tom K; April 12th, 2006 at 2:39 AM..

April 12th, 2006, 2:36 AM	#5 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	I'll cross my paws that all goes well with this. __________________

April 12th, 2006, 2:42 AM	#6 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Yes Tom I do believe that is the full backup David was referring to. __________________

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April 12th, 2006, 2:25 AM	#3 (permalink)
Tom K Surpass Fan Seasoned Poster Joined in Apr 2006 45 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Thank you so much for your quick response. In CCL's Cpanel with regards to the size or my web site it states the following: Disk usage 114.43 Megabytes SQL Disk usage 2.47 Megabytes Is that too big an operation? I have 200mb if space. I think the backup may go over the limit. Heck I'll try it anyway.

April 12th, 2006, 3:11 AM	#7 (permalink)
Tom K Surpass Fan Seasoned Poster Joined in Apr 2006 45 posts Gave thanks: 3 Thanked 1 Time in 1 Post	OK...I just backed it up. 85 megs total. I sent an email to John explaining what I did. Hopefully this is what he needed.

April 12th, 2006, 12:47 PM	#9 (permalink)
Tom K Surpass Fan Seasoned Poster Joined in Apr 2006 45 posts Gave thanks: 3 Thanked 1 Time in 1 Post	Big News!!! The transfer went through without a hitch. Surpass has Surpassed my expectations. They really ARE as great as everyone says. The first thing I noticed was the blazing fast speed of my web site compared to my old host. I am very, very happy about this. Thank you all for your quick and friendly responses and thank you Surpass!

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