xxleah

For some strange reason, I can't view/access a couple of my subsites. This is the message I get:

Forbidden

You don't have permission to access /fanlistings/smstars on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.


Please help!

Kayla

Hmm, are you using an old version of phpfanbase by chance? If this server had any issues recently, it may have been disabled...

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David

Are they all using the same script? If so, which version? Also, which server are you on?

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David

I was right...we do share a brain.

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xxleah

No, I don't use Phpfanbase. I use the latest version of Dodo's mail for the majority of my fanlistings. All of them work fine except for two (which I need help to access/view).

Is there any way to reset them or something?

I haven't banned any ips yet so I know I didn't accidentally ban myself ^____^;

Dougcuk

This may not apply to your situation but there seems a chance that my recent experience might be related to your problem.

If your website setup is correct but you start getting a "403 Forbidden Location" errors when saving or updating data - then one possible cause is an incorrect triggering of the Mod_Sec (Security Filter) system - which is designed to protect the server and website from hackers. I was unable to update any data containing the three letter sequence "PSY" until I found the following fix - others have reported different trigger sequences.

Test for a Mod_Sec problem by creating an .htaccess file in the root folder of your website that contains the following two lines:

SecFilterEngine Off
SecFilterScanPOST Off

The fix should activate immediately if it is going to work and will allow you to prove that your problem is a Mod_Sec problem - if it works you should then raise a Support Ticket detailing the problem and where possible provide a sample of the data or the actual problem string. Surpass Support can then fix the problem by modifying the server Security Filters. Remember to state in your Support Ticket report that you have used the SecFilter htaccess fix and have thus proved the cause of the problem.

Once the problem is fixed in the server setup the SecFilter lines should be removed from your .htaccess files. Running with the SecFilters turned off is not recommended other than as a diagnostic test and short term work-around while the problem is resolved in the server setup.

xxleah

Hey Dougcuk! I followed your suggestion but I got this message:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmasterlunargoddess.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

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I had to re-upload the original .htaccess so my other sites could work.

Oh yeah, I thought I was the only one who can't access two of my folders, but it appears that other people can't too.

Please help. Thanks!

David

Try to do what he suggested, but put those values in a file called php.ini instead of htaccess.

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