DNS and view/access

Anais · May 15th, 2006, 9:46 PM

Hello,

I just purchased both hosting and domain name from surpass. And from the confirmation e-mail, I need to login to surpassdomains.com and check whether my domain name's DNS is correct. But when I login, I couldn't find any info about the DNS.

Where can I find and change the DNS?

Also, I can view/access my site through IP, but not by the actual domain name. I see "The page cannot be displayed". Why is that?

Thank You.

**DewKnight** · May 15th, 2006, 9:54 PM

Please put your server name and url in your signature, this way we can check things out from here when you have problems.

As for the DNS, you will need to change the nameservers from Surpass Domains to the ones you received in the welcome email (I am not sure where this is, as I don't have any domains with surpass). Once you change these, it may take anywhere from 5 minutes to 72 hours for you to receive the changes on your end. With some ISP's, it is instant, others it can take longer. Usually within 24 hours the domain should point to your hosting space correctly, until then, you can use the IP for temporary access.

Please post back if you have any questions.

**Brandonnn** · May 15th, 2006, 9:54 PM

Login

==> Press the "view/edit" button (first button in table under "account information)

==> then press the

button next to the domain name you registered

==> Then Click on "Change Nameservers" link on the left side 5th one from the top

==> fill out the form... press submit... viola!

Anais · May 15th, 2006, 10:14 PM

Thank you so much ^^!

changed it! I think... *uncertainty* ^^;;

Can I now view/access my site though the actual domain name?
or do I have to wait till it activate to the new DNS?

**DewKnight** · May 15th, 2006, 10:16 PM

You can try to access through the domain name.

I can currently get to your site fine through the domain (even though it is empty). My ISP though, is one that updates almost instantly. If it does not show up for you, the only thing you can really do to speed it up is try restarting your router, or flushing the dns cache ( command prompt: ipconfig /flushdns )

**Brandonnn** · May 15th, 2006, 10:18 PM

edit: i did't notice that dewknight replied before me...

^^ Sometimes it can take up to 72 hours... but with surpass I've usually seen an instant result. If you have recieved your welcome email with your cpanel password i would give it a try right now.

I can see your domain fine as well.

**DewKnight** · May 15th, 2006, 10:22 PM

Time to copy the instructions for changing DNS in surpass domains though

Anais · May 15th, 2006, 10:56 PM

eh~

___

;;
I had to read more than once to understand dewknight ;___ ;
And I still see "The page cannot be displayed" ^^;;
I guess it's just me who cannot not view/access it through my domain name T___T!?! Should I wait?

**john** · May 16th, 2006, 12:05 AM

Quote:

Originally Posted by Anais

eh~

___

;;
I had to read more than once to understand dewknight ;___ ;
And I still see "The page cannot be displayed" ^^;;
I guess it's just me who cannot not view/access it through my domain name T___T!?! Should I wait?

I can see it fine as well.

Your only options are to follow dew's instructions above concerning flushing your cache and resetting your router, and if that doesn't help, then yes, waiting is your only other option.

It may take your ISP a little longer to update their DNS.

At least take comfort in knowing that it is working, even if you can't see it yet.

Welcome to Surpass and Surmunity.

John

EDIT: My 1000th post! Only took me 26 months to do it. I need to learn how to type faster.

May 15th, 2006, 9:46 PM	#1 (permalink)
Anais Registered User Fresh Surpasser Joined in May 2006 23 posts Gave thanks: 0 Thanked 0 times	DNS and view/access Hello, I just purchased both hosting and domain name from surpass. And from the confirmation e-mail, I need to login to surpassdomains.com and check whether my domain name's DNS is correct. But when I login, I couldn't find any info about the DNS. Where can I find and change the DNS? Also, I can view/access my site through IP, but not by the actual domain name. I see "The page cannot be displayed". Why is that? Thank You.

May 15th, 2006, 9:54 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,816 posts Gave thanks: 101 Thanked 199 times	Please put your server name and url in your signature, this way we can check things out from here when you have problems. As for the DNS, you will need to change the nameservers from Surpass Domains to the ones you received in the welcome email (I am not sure where this is, as I don't have any domains with surpass). Once you change these, it may take anywhere from 5 minutes to 72 hours for you to receive the changes on your end. With some ISP's, it is instant, others it can take longer. Usually within 24 hours the domain should point to your hosting space correctly, until then, you can use the IP for temporary access. Please post back if you have any questions. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

May 15th, 2006, 10:16 PM	#5 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,816 posts Gave thanks: 101 Thanked 199 times	You can try to access through the domain name. I can currently get to your site fine through the domain (even though it is empty). My ISP though, is one that updates almost instantly. If it does not show up for you, the only thing you can really do to speed it up is try restarting your router, or flushing the dns cache ( command prompt: ipconfig /flushdns ) __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

May 15th, 2006, 10:22 PM	#7 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,816 posts Gave thanks: 101 Thanked 199 times	Time to copy the instructions for changing DNS in surpass domains though __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

May 15th, 2006, 10:56 PM	#8 (permalink)
Anais Registered User Fresh Surpasser Joined in May 2006 23 posts Gave thanks: 0 Thanked 0 times	eh~ ___;; I had to read more than once to understand dewknight ;___ ; And I still see "The page cannot be displayed" ^^;; I guess it's just me who cannot not view/access it through my domain name T___T!?! Should I wait?

May 15th, 2006, 9:54 PM	#3 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,777 posts Gave thanks: 147 Thanked 151 times	Login ==> Press the "view/edit" button (first button in table under "account information) ==> then press the button next to the domain name you registered ==> Then Click on "Change Nameservers" link on the left side 5th one from the top ==> fill out the form... press submit... viola!

May 15th, 2006, 10:14 PM	#4 (permalink)
Anais Registered User Fresh Surpasser Joined in May 2006 23 posts Gave thanks: 0 Thanked 0 times	Thank you so much ^^! changed it! I think... uncertainty ^^;; Can I now view/access my site though the actual domain name? or do I have to wait till it activate to the new DNS?

May 15th, 2006, 10:18 PM	#6 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,777 posts Gave thanks: 147 Thanked 151 times	edit: i did't notice that dewknight replied before me... ^^ Sometimes it can take up to 72 hours... but with surpass I've usually seen an instant result. If you have recieved your welcome email with your cpanel password i would give it a try right now. I can see your domain fine as well.

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