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Old July 14th, 2006, 1:22 PM   #1 (permalink)
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Cancel an account

Hi,

Ive submitted an account cancelation some days ago and I havent received any confirmation from Surpass.

What happens ?

Thanks
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Old July 14th, 2006, 1:25 PM   #2 (permalink)
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Did you get the auto generated email that cancellation request was received?
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Old July 14th, 2006, 1:38 PM   #3 (permalink)
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Nope.

I filled this form: https://www.surpasshosting.com/cancel.php

And it said that the form was submitted successfully, but I didnt receive any confirmation in my email.
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Old July 14th, 2006, 1:44 PM   #4 (permalink)
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go to desk.surpasshosting.com and open a sales ticket. Inform them that you completed the form but did not get an email back.

John
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Old July 14th, 2006, 1:47 PM   #5 (permalink)
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Done!

I hope they will be quicker....
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Old July 14th, 2006, 1:58 PM   #6 (permalink)
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Sales take a few days usually. Why cancel, if I might ask?
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Old July 14th, 2006, 4:07 PM   #7 (permalink)
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From what i remeber sales only work on weekdays. But i asked sales a question on a weekend not long ago and they replied same day. I admire Alex respons times:p
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Old July 15th, 2006, 3:09 AM   #8 (permalink)
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Quote:
Originally Posted by demontech
From what i remeber sales only work on weekdays. But i asked sales a question on a weekend not long ago and they replied same day. I admire Alex respons times:p
Alex is also the support guy! and a good guy he is!
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Old July 15th, 2006, 5:37 AM   #9 (permalink)
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Alex is also the support guy! and a good guy he is!
Cool to know

According to your signature you have OC10 and Bronze Reseller why?
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