Suspension Period?

Chirasu · August 3rd, 2006, 4:06 AM

Hi,
My shared hosting account was suspended due to cgi/php overload. I'm really confused about how to go about fixing it. I've been looking around the site, and I can't seem to find anything about suspensions.

Is it that my account will be suspended for a certain amount of time and then they'll give me a chance to remove the script? If it is, does anyone know how long the suspension would be?

Thanks~

**Geoff** · August 3rd, 2006, 4:55 AM

No, its not like you are in school or something, a suspension isnt intended to punish the customer, but rather stop *something* negative that they or a script they have in place are doing.

contact support to resolve the issue.

**davotoula** · August 3rd, 2006, 9:37 AM

What box are you on?

Do you still have FTP access so you can try and remove a script?

Chirasu · August 3rd, 2006, 3:03 PM

I've tried emailing both support

surpasshosting.com and abuse

surpasshosting.com but I just get errors saying that the messages could not be delivered. Would you happen to know the email adress that I should email?

I've also answered to the ticket that they opened for me in the help desk, but it's been hours and nobody has replied.

How do I find out what box I'm on?

Ftp won't connect >.>

**Skipdawg** · August 3rd, 2006, 3:07 PM

Submit a ticket to the help desk.

**Geoff** · August 4th, 2006, 4:33 AM

i suspect he already has...

as for a reply... while tech support is 24/7, sales is a 9-5 type deal. probably wont get a reply until 04/08 now

**davotoula** · August 4th, 2006, 5:19 AM

I was finally notified that some of my content was causing too much strain on the server.

3 items were mentioned and I was puzzled to see that one of them was a static 3kbyte jpg causing high httpd usage:

/images/now_thumb.jpg?random98295

I can be without all 3 items but I don't understand how small static content can overload a web server (unless a DDOS was coordinated by a person).

The random bit after the ? was to avoid caching until I figured out Apache caching directives. There was nothing dynamic going on, nor was the JPG extension mapped to any scripts extensions.

Until now support has been excellent, always resolving any technical issue within 30 minutes.

This issue has however taken 2 days :-(

I was offered to upgrade to a dedicated server but I cannot justify those costs for a personal home page and I'd rather look for another shared hosting provider.

**Bigjohn** · August 4th, 2006, 9:23 AM

very odd that your site - being a 'personal family' website would do that. I wonder if perhaps someone did not co-opt a script you were running.

John

**davotoula** · August 4th, 2006, 9:34 AM

It is running a (static) Movable Type blog about my geeky life and after some more research it seems that the track back CGI script of MT can be a resource hog.

The annoying thing is that I don't get any valid track backs on my blog so I have stopped looking at it but I know it gets hammered by spamming bots.

An advise to other MT users, disable track-backs!

It is all in the merciful hands of Surpass.

It would be fairly easy for me to remove the offending CGI script but I would not know how to limit the resource hog created by the static JPG.

I have requested a back-up or access to FTP. It would be very tragic but if the matter cannot be resolved I will be forced to move.

August 3rd, 2006, 4:06 AM	#1 (permalink)
Chirasu Registered User Fresh Surpasser Joined in Aug 2006 3 posts Gave thanks: 0 Thanked 0 times	Suspension Period? Hi, My shared hosting account was suspended due to cgi/php overload. I'm really confused about how to go about fixing it. I've been looking around the site, and I can't seem to find anything about suspensions. Is it that my account will be suspended for a certain amount of time and then they'll give me a chance to remove the script? If it is, does anyone know how long the suspension would be? Thanks~

August 3rd, 2006, 4:55 AM	#2 (permalink)
Geoff Yabadabadoo Super #1 Joined in Nov 2004 Lives in B.C., Canada Hosted on Dedicated 1,013 posts Gave thanks: 7 Thanked 28 times	No, its not like you are in school or something, a suspension isnt intended to punish the customer, but rather stop something negative that they or a script they have in place are doing. contact support to resolve the issue. __________________ Geoff Ellis - Surpass Dedicated Server Customer www.adepttechs.net

August 3rd, 2006, 9:37 AM	#3 (permalink)
davotoula Surpass Fan Comfy Contributor Joined in Oct 2004 148 posts Gave thanks: 2 Thanked 2 times	same here :-( What box are you on? Do you still have FTP access so you can try and remove a script? __________________ David Kaspar \| SH60

August 3rd, 2006, 3:03 PM	#4 (permalink)
Chirasu Registered User Fresh Surpasser Joined in Aug 2006 3 posts Gave thanks: 0 Thanked 0 times	I've tried emailing both supportsurpasshosting.com and abusesurpasshosting.com but I just get errors saying that the messages could not be delivered. Would you happen to know the email adress that I should email? I've also answered to the ticket that they opened for me in the help desk, but it's been hours and nobody has replied. How do I find out what box I'm on? Ftp won't connect >.> Last edited by Chirasu; August 3rd, 2006 at 3:06 PM.

August 3rd, 2006, 3:07 PM	#5 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Submit a ticket to the help desk. __________________

August 4th, 2006, 4:33 AM	#6 (permalink)
Geoff Yabadabadoo Super #1 Joined in Nov 2004 Lives in B.C., Canada Hosted on Dedicated 1,013 posts Gave thanks: 7 Thanked 28 times	i suspect he already has... as for a reply... while tech support is 24/7, sales is a 9-5 type deal. probably wont get a reply until 04/08 now __________________ Geoff Ellis - Surpass Dedicated Server Customer www.adepttechs.net

August 4th, 2006, 5:19 AM	#7 (permalink)
davotoula Surpass Fan Comfy Contributor Joined in Oct 2004 148 posts Gave thanks: 2 Thanked 2 times	I was finally notified that some of my content was causing too much strain on the server. 3 items were mentioned and I was puzzled to see that one of them was a static 3kbyte jpg causing high httpd usage: /images/now_thumb.jpg?random98295 I can be without all 3 items but I don't understand how small static content can overload a web server (unless a DDOS was coordinated by a person). The random bit after the ? was to avoid caching until I figured out Apache caching directives. There was nothing dynamic going on, nor was the JPG extension mapped to any scripts extensions. Until now support has been excellent, always resolving any technical issue within 30 minutes. This issue has however taken 2 days :-( I was offered to upgrade to a dedicated server but I cannot justify those costs for a personal home page and I'd rather look for another shared hosting provider. __________________ David Kaspar \| SH60

August 4th, 2006, 9:23 AM	#8 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,338 posts Gave thanks: 23 Thanked 93 times	very odd that your site - being a 'personal family' website would do that. I wonder if perhaps someone did not co-opt a script you were running. John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

August 4th, 2006, 9:34 AM	#9 (permalink)
davotoula Surpass Fan Comfy Contributor Joined in Oct 2004 148 posts Gave thanks: 2 Thanked 2 times	It is running a (static) Movable Type blog about my geeky life and after some more research it seems that the track back CGI script of MT can be a resource hog. The annoying thing is that I don't get any valid track backs on my blog so I have stopped looking at it but I know it gets hammered by spamming bots. An advise to other MT users, disable track-backs! It is all in the merciful hands of Surpass. It would be fairly easy for me to remove the offending CGI script but I would not know how to limit the resource hog created by the static JPG. I have requested a back-up or access to FTP. It would be very tragic but if the matter cannot be resolved I will be forced to move. __________________ David Kaspar \| SH60

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