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Old November 14th, 2006, 12:18 PM   #1 (permalink)
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Fraud Rejection..How long?

I just canceled my shared account because I bought a reseller package. I received an email many many hours ago asking for me to complete a form and email/fax it back because my ISP didnt match the geographical address on file with my card. (We are military stationed overseas and it does match our location) So I emailed the scanned paperwork hours ago and I faxed over a copy a little while ago thinking maybe it would speed things up. Anyhow, I still havent heard anything.

How long does this take usually? I have someone doing my sites and we were aiming to get them done by the end of this weekend.

Thanks,
Erica
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Old November 14th, 2006, 12:27 PM   #2 (permalink)
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Erica post your ticket number here and maybe if one of the Surpass staff Gurus see the post they can help expedite.
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Old November 14th, 2006, 12:32 PM   #3 (permalink)
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Thanks Skip, i didnt even think of that

Ticket ID: GGY-299615
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Old November 14th, 2006, 2:54 PM   #4 (permalink)
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All taken care of. Thanks Surpass!!
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