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Old November 14th, 2006, 4:59 PM   #1 (permalink)
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Cannot use FTP

I am unable to sign onto my FTP program with my information.
I changed my newservers with my domain host (godaddy), but that is all I have done.
Is there something else I need to do?

I have a friend who said she encountered similar issues back in the day and surpass just reset her information. How would I go about doing that?
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Old November 14th, 2006, 5:05 PM   #2 (permalink)
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Quote:
Originally Posted by lvl0rg4n View Post
I am unable to sign onto my FTP program with my information.
I changed my newservers with my domain host (godaddy), but that is all I have done.
Is there something else I need to do?

I have a friend who said she encountered similar issues back in the day and surpass just reset her information. How would I go about doing that?
it's not surpass that has to reset their information it's ISPs that need to repropagate their DNS information. Nowadays it takes anywhere for 0-3 hours sometimes a full day but it depends on the ISP...

It has nothing to do with surpass though.
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Old November 14th, 2006, 5:06 PM   #3 (permalink)
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Oh, so.. what else should I be doing?
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Old November 14th, 2006, 5:11 PM   #4 (permalink)
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Quote:
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Oh, so.. what else should I be doing?
well if you just changed your nameservers like you said you did then all you can do is wait.
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Old November 14th, 2006, 5:13 PM   #5 (permalink)
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I changed them 3 days ago.
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Old November 14th, 2006, 5:14 PM   #6 (permalink)
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I changed them 3 days ago.
what is the domain name so I can check the status?
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Old November 14th, 2006, 5:15 PM   #7 (permalink)
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beyondthewitchinghour.com
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Old November 14th, 2006, 5:20 PM   #8 (permalink)
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ok so it looks like you have done everything correctly...
http://whois.domaintools.com/beyondthewitchinghour.com

are you sure you're using the correct login and password that you use for CPANEL.... if you are and it's still not working then you need to send a ticket to support:

http://desk.surpasshosting.com
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This user thanks Brandonnn for this great post!
lvl0rg4n (November 14th, 2006)
Old November 14th, 2006, 5:24 PM   #9 (permalink)
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Okay thanks!
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