How long before expanded capacity shows up?

jlh · November 19th, 2006, 10:50 AM

I used the November special bonus code ( thanks surpasshosting ) when ordering my new account. How long should I wait to see the expanded capacity I received in my account attributes before submitting a ticket?

Thanks

**Gaia** · November 19th, 2006, 12:04 PM

I am also wondering this, as I also used the November special bonus code.

**Kayla** · November 19th, 2006, 8:24 PM

The amounts should have been added within 24 hours, a nightly script runs which keeps track of all of the November promo customers.

If you haven't yet received the changes.. that's a little odd. Please open a ticket here,

https://desk.surpasshosting.com

.. explaining that you still have the default amounts and they'll look into it and make those changes ASAP. Thank you very much.

**Gaia** · November 19th, 2006, 10:16 PM

My cPanel says I have 4740.70 Megabytes left. So, I am assuming the double quota hasn't been set on my account yet.

I will make a ticket now, thanks Kayla.

jlh · November 20th, 2006, 6:59 AM

thank you, i will do the same

jlh · November 20th, 2006, 7:25 AM

anyone else unable to enter the site to enter trouble tickets?

https://client.surpasshosting.com/billing

**Brandonnn** · November 20th, 2006, 7:43 AM

Quote:

Originally Posted by jlh

anyone else unable to enter the site to enter trouble tickets?

https://client.surpasshosting.com/billing

don't use that URL it's the wrong one, instead,

USE:
http://desk.surpasshosting.com

and... if you can't login remember that you don't need a username and password to submit a ticket.

jlh · November 20th, 2006, 8:10 AM

thanks brandon, the url i gave is the one listed in the email i rec'd from surpass. i will use the other one.

**Brandonnn** · November 20th, 2006, 8:32 AM

np, maybe that's new or something but it definately didn't work for me... or it could just be something they forgot to change.

November 19th, 2006, 10:50 AM	#1 (permalink)
jlh Registered User Fresh Surpasser Joined in Nov 2006 12 posts Gave thanks: 0 Thanked 0 times	How long before expanded capacity shows up? I used the November special bonus code ( thanks surpasshosting ) when ordering my new account. How long should I wait to see the expanded capacity I received in my account attributes before submitting a ticket? Thanks

November 19th, 2006, 12:04 PM	#2 (permalink)
Gaia Holy hell and a hippie On a golden path... Joined in Nov 2006 Lives in Canada Hosted on SH106 392 posts Gave thanks: 23 Thanked 25 times	I am also wondering this, as I also used the November special bonus code. __________________ \|\|http://eternal-realm.net \|\|http://usebbzone.com --------- Go There: Surpass Wiki ---------- \|\| SH106

November 19th, 2006, 8:24 PM	#3 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,692 posts Gave thanks: 943 Thanked 806 times	The amounts should have been added within 24 hours, a nightly script runs which keeps track of all of the November promo customers. If you haven't yet received the changes.. that's a little odd. Please open a ticket here, https://desk.surpasshosting.com .. explaining that you still have the default amounts and they'll look into it and make those changes ASAP. Thank you very much. __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

November 19th, 2006, 10:16 PM	#4 (permalink)
Gaia Holy hell and a hippie On a golden path... Joined in Nov 2006 Lives in Canada Hosted on SH106 392 posts Gave thanks: 23 Thanked 25 times	My cPanel says I have 4740.70 Megabytes left. So, I am assuming the double quota hasn't been set on my account yet. I will make a ticket now, thanks Kayla. __________________ \|\|http://eternal-realm.net \|\|http://usebbzone.com --------- Go There: Surpass Wiki ---------- \|\| SH106

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

November 20th, 2006, 6:59 AM	#5 (permalink)
jlh Registered User Fresh Surpasser Joined in Nov 2006 12 posts Gave thanks: 0 Thanked 0 times	thank you, i will do the same

November 20th, 2006, 7:25 AM	#6 (permalink)
jlh Registered User Fresh Surpasser Joined in Nov 2006 12 posts Gave thanks: 0 Thanked 0 times	anyone else unable to enter the site to enter trouble tickets? https://client.surpasshosting.com/billing

November 20th, 2006, 8:10 AM	#8 (permalink)
jlh Registered User Fresh Surpasser Joined in Nov 2006 12 posts Gave thanks: 0 Thanked 0 times	thanks brandon, the url i gave is the one listed in the email i rec'd from surpass. i will use the other one.

November 20th, 2006, 8:32 AM	#9 (permalink)
Brandonnn ﴾͡๏̯͡๏﴿...tweet Super #1 Joined in Dec 2005 5,768 posts Gave thanks: 147 Thanked 151 times	np, maybe that's new or something but it definately didn't work for me... or it could just be something they forgot to change.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)