Questions bout the CP

GAP · February 7th, 2007, 4:05 PM

where do I go for the FTP info, default directory etc.
I need to know the ftp site etc. where is it in CP or is it not in there?
I made a FTP account but need the other details so I can upload to the site.

GAP · February 7th, 2007, 5:05 PM

you know what would be nice? help.

**Rick** · February 7th, 2007, 5:13 PM

I'm a little confused about what you're asking, but I'll give a try at answering.

First, you should of got the FTP information for your site in a welcome e-mail. This e-mail can take up to 48 hours after you sign up. If by then you haven't got this, submit a ticket to the help desk at https://desk.surpasshosting.com.

In summary, you don't need to add an FTP account to upload files to your site. You just set up your FTP software to go to www.YourDomain.com and login with your cpanel id and password. Again this information should be in you welcom e-mail.

Once logged in, you would put your site's files in the public_html folder.

I hope this answers your questions, or at least points you in the right direction.

GAP · February 7th, 2007, 5:17 PM

Thanks for the reply.
I got the details I just need the default directory.

I logged in with that field blank in FTP voyager and can't see any files or folders except .ftpqouta I dont see public_html

**cowboy** · February 7th, 2007, 5:17 PM

FTP client: Server = your IP#; username = username; password = password
port = 21; base http request folder = public_html.

You do not have to make a FTP account. That is a special needs function, jailing from that folder down only.

In cPanel you can FTP by using the 'file manager'; click on folder icons to open them.
.

GAP · February 7th, 2007, 5:19 PM

THANK YOU!

**Rick** · February 7th, 2007, 5:23 PM

When you create an FTP account through cpanel, it creates a subfolder in the public_ftp folder. From there you wouldn't have access to any other folders. I'm just guessing here, but it sounds like you logged into the account you created and not your main account. Your main account would be the same logon information as your cpanel logon.

Again, I'm just guessing. Hope you figure it out.

oops, it looks like cowboy just beat me to it. I need to learn to type faster.

February 7th, 2007, 4:05 PM	#1 (permalink)
GAP Registered User Fresh Surpasser Joined in Feb 2007 4 posts Gave thanks: 0 Thanked 0 times	Questions bout the CP where do I go for the FTP info, default directory etc. I need to know the ftp site etc. where is it in CP or is it not in there? I made a FTP account but need the other details so I can upload to the site.

February 7th, 2007, 5:13 PM	#3 (permalink)
Rick Surpass Fan Comfy Contributor Joined in Sep 2004 Hosted on Pass42 278 posts Gave thanks: 4 Thanked 50 times	I'm a little confused about what you're asking, but I'll give a try at answering. First, you should of got the FTP information for your site in a welcome e-mail. This e-mail can take up to 48 hours after you sign up. If by then you haven't got this, submit a ticket to the help desk at https://desk.surpasshosting.com. In summary, you don't need to add an FTP account to upload files to your site. You just set up your FTP software to go to www.YourDomain.com and login with your cpanel id and password. Again this information should be in you welcom e-mail. Once logged in, you would put your site's files in the public_html folder. I hope this answers your questions, or at least points you in the right direction. __________________

February 7th, 2007, 5:17 PM	#5 (permalink)
cowboy Surpass Fan Excelling Contributor Joined in Nov 2005 Lives in Colorado Hosted on DEDI 937 posts Gave thanks: 2 Thanked 95 times	FTP client: Server = your IP#; username = username; password = password port = 21; base http request folder = public_html. You do not have to make a FTP account. That is a special needs function, jailing from that folder down only. In cPanel you can FTP by using the 'file manager'; click on folder icons to open them. . __________________ Where would you be if you were at the highest court in the land (US)?

February 7th, 2007, 5:23 PM	#7 (permalink)
Rick Surpass Fan Comfy Contributor Joined in Sep 2004 Hosted on Pass42 278 posts Gave thanks: 4 Thanked 50 times	When you create an FTP account through cpanel, it creates a subfolder in the public_ftp folder. From there you wouldn't have access to any other folders. I'm just guessing here, but it sounds like you logged into the account you created and not your main account. Your main account would be the same logon information as your cpanel logon. Again, I'm just guessing. Hope you figure it out. oops, it looks like cowboy just beat me to it. I need to learn to type faster. __________________

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February 7th, 2007, 5:05 PM	#2 (permalink)
GAP Registered User Fresh Surpasser Joined in Feb 2007 4 posts Gave thanks: 0 Thanked 0 times	you know what would be nice? help.

February 7th, 2007, 5:17 PM	#4 (permalink)
GAP Registered User Fresh Surpasser Joined in Feb 2007 4 posts Gave thanks: 0 Thanked 0 times	Thanks for the reply. I got the details I just need the default directory. I logged in with that field blank in FTP voyager and can't see any files or folders except .ftpqouta I dont see public_html

February 7th, 2007, 5:19 PM	#6 (permalink)
GAP Registered User Fresh Surpasser Joined in Feb 2007 4 posts Gave thanks: 0 Thanked 0 times	THANK YOU!

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