Really Sucks!

GlobeTrekker · February 9th, 2007, 4:32 PM

Dear Sir or Madam:

I applied for a website (and hosting) yesterday afternoon Hong Kong time.

Until now, I have not received any confirmation email or anything from your corporation.

What really sucks, is that you guys don't have a single telephone number on your entire site.

You can't afford a phone or what?

I don't know how I can get in touch with you. Maybe, I should approach some other hosting site, I guess.

Regards and please do buy a telephone or two for international customers like us.

**Brandonnn** · February 9th, 2007, 4:36 PM

Surpass Hosting resolves issues through a ticket system. I assure you that it is more efficient than answering questions through a phone system....

Please file a ticket

http://desk.surpasshosting.com

**puckchaser** · February 9th, 2007, 4:38 PM

Here's two options:

(1) Have you looked in your 'Spam' or 'Junk Mail' folder?

(2) Have you considered opening a Support Ticket? https://desk.surpasshosting.com/

Hope that helps!

PuckChaser

GlobeTrekker · February 9th, 2007, 4:39 PM

And you keep asking me to log in every time?

Really amazing Brandon.

Perhaps I could give you my phone number, but the long distance will be costly, yes? How about I call you and get things settled rather than you monkey me around your site and pages?

Regards

**puckchaser** · February 9th, 2007, 4:41 PM

Just click on 'Submit a Ticket'

You do not need to login.

GlobeTrekker · February 9th, 2007, 4:45 PM

Quote:

Originally Posted by puckchaser

Just click on 'Submit a Ticket'

You do not need to login.

I did have to login all over again.

And now I have to find the "Submit a Ticket" link.

Are we having fun yet? At least I am!

GlobeTrekker · February 9th, 2007, 4:48 PM

This is really funny. I try to click the link given by both Brandon and Puckchaser above, and it keeps asking me to login every time. But somehow I can post here without re-logging.

Come on guys, I am a simple man.

**Skipdawg** · February 9th, 2007, 4:52 PM

BTW most of us are fellow customers. This is a user to user forum.
Yes some staff visits but if you have a important issue you need resolved the help desk is the way to go and no need to log in as stated. And Phones are so 20th century, ticket system 21st century.

So much better. I know I hate being left hanging on HOLD forever.

**markscns** · February 9th, 2007, 4:53 PM

Here you go, just click this link and you do not need to log in.

https://desk.surpasshosting.com/inde...kets&_a=submit

Select Support Division and see what they can do to help.

Do keep in mind, they may be real busy due to their latest sale. Just have some patience.

Also, keep in mind, that the people that generally respond in here, like the ones above, do not work for Surpass, we are simply here to help the best that we can.

February 9th, 2007, 4:32 PM	#1 (permalink)
GlobeTrekker Registered User Fresh Surpasser Joined in Feb 2007 17 posts Gave thanks: 6 Thanked 1 Time in 1 Post	Really Sucks! Dear Sir or Madam: I applied for a website (and hosting) yesterday afternoon Hong Kong time. Until now, I have not received any confirmation email or anything from your corporation. What really sucks, is that you guys don't have a single telephone number on your entire site. You can't afford a phone or what? I don't know how I can get in touch with you. Maybe, I should approach some other hosting site, I guess. Regards and please do buy a telephone or two for international customers like us.

February 9th, 2007, 4:36 PM	#2 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,777 posts Gave thanks: 147 Thanked 151 times	Surpass Hosting resolves issues through a ticket system. I assure you that it is more efficient than answering questions through a phone system.... Please file a ticket http://desk.surpasshosting.com __________________ poof

February 9th, 2007, 4:38 PM	#3 (permalink)
puckchaser He shoots.. He scores! Super #1 Joined in Feb 2007 Lives in A room with no windows. Hosted on SH110 1,448 posts Gave thanks: 46 Thanked 140 times	Here's two options: (1) Have you looked in your 'Spam' or 'Junk Mail' folder? (2) Have you considered opening a Support Ticket? https://desk.surpasshosting.com/ Hope that helps! PuckChaser __________________ SH110 Last edited by puckchaser; February 9th, 2007 at 4:39 PM.. Reason: missed a word

February 9th, 2007, 4:41 PM	#5 (permalink)
puckchaser He shoots.. He scores! Super #1 Joined in Feb 2007 Lives in A room with no windows. Hosted on SH110 1,448 posts Gave thanks: 46 Thanked 140 times	Just click on 'Submit a Ticket' You do not need to login. __________________ SH110

February 9th, 2007, 4:52 PM	#8 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	BTW most of us are fellow customers. This is a user to user forum. Yes some staff visits but if you have a important issue you need resolved the help desk is the way to go and no need to log in as stated. And Phones are so 20th century, ticket system 21st century. So much better. I know I hate being left hanging on HOLD forever. __________________

February 9th, 2007, 4:39 PM	#4 (permalink)
GlobeTrekker Registered User Fresh Surpasser Joined in Feb 2007 17 posts Gave thanks: 6 Thanked 1 Time in 1 Post	And you keep asking me to log in every time? Really amazing Brandon. Perhaps I could give you my phone number, but the long distance will be costly, yes? How about I call you and get things settled rather than you monkey me around your site and pages? Regards

February 9th, 2007, 4:48 PM	#7 (permalink)
GlobeTrekker Registered User Fresh Surpasser Joined in Feb 2007 17 posts Gave thanks: 6 Thanked 1 Time in 1 Post	This is really funny. I try to click the link given by both Brandon and Puckchaser above, and it keeps asking me to login every time. But somehow I can post here without re-logging. Come on guys, I am a simple man.

February 9th, 2007, 4:53 PM	#9 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,613 posts Gave thanks: 49 Thanked 114 times	Here you go, just click this link and you do not need to log in. https://desk.surpasshosting.com/inde...kets&_a=submit Select Support Division and see what they can do to help. Do keep in mind, they may be real busy due to their latest sale. Just have some patience. Also, keep in mind, that the people that generally respond in here, like the ones above, do not work for Surpass, we are simply here to help the best that we can. __________________ twinlakeweather.us SH92

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