Cannot reach my gallery, cpanel, or domain....

supadupacheez · February 10th, 2007, 11:52 AM

I don't have much experience with this so please be kind

I'm not sure what info you would need to help so I am listing everything that I can think of here:

Server: SH110
IP: 66.7.202.21
My Domain: mucksgarage.com
My Gallery Page: http://www.mucksgarage.com/NVMYMalibu/main.php
Name Servers: ns1104.dizinc.com ns1105.dizinc.com

The Story:

My domain is hosted at Godaddy which I have redirected to surpass using the information provided by surpass. Everything was working all day yesterday. I installed Gallery and set it up. I installed Joomla and installed a theme. I was in and out of the cpanel, joomla, gallery all day long with no problems. Around 9pm, everything went dark: couldn't access cpanel, joomla admin, my domain, direct links wouldn't work. I even tried pinging the nameservers and the surpass IP which timed out (which, if i'm not mistaken is just the address of the shared server so I would think that it would be pingable and tell me wether the server is up or not). I went to godaddy and everything is fine: account is up to date, forwarding info is the same as I had it earlier in the day. I even cleared my cookies/cache to no avail and I tried Firefox.

The only experience I've had with setting up webhosting was through Netfirms (which is a horribly slow and cruddy service). In the 24 hours I had surpass up and running, it was much easier to setup than netfirms and quite a bit faster (not to mention many more options and features).

I wanted to ask the community before creating a ticket (those guys gotta be busy with this sale!) thinking maybe a server was down or something.

Any help would be greatly appreciated,
Thanks,
Shawn

EDIT:

Forgot to give the error I'm getting with IE:

The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

**DewKnight** · February 10th, 2007, 11:55 AM

I can access your website. This may just be an internet problem.

Can you try resetting your router/modem? Unplug it for about 3 minutes, then plug it back in. See if you can access it then. Also try running a tracert: Go to the command prompt, and type in tracert yourdomain.com

After you do that, post the tracert here if you can still not access it

supadupacheez · February 10th, 2007, 11:57 AM

will do....thanks for your quick reply....

supadupacheez · February 10th, 2007, 12:05 PM

Here's the trace.....i'm going to reboot the router now....

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Shawn >tracert mucksgarage.com

Tracing route to mucksgarage.com [66.7.202.21]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms SSNET [192.168.10.1]
2 6 ms 7 ms 8 ms cm-76-56-224-1.neo.res.rr.com [76.56.224.1]
3 7 ms 6 ms 7 ms gig2-2-571.elyroh1-ybr1.neo.rr.com [24.164.103.166]
4 19 ms 10 ms 9 ms gig2-4.akrnoh2-ybr1.neo.rr.com [24.164.103.109]

5 13 ms 14 ms 13 ms srp12-1.ncntoh1-rtr2.neo.rr.com [24.164.101.37]

6 35 ms 23 ms 24 ms son3-0-0.mtgmoh1-rtr0.columbus.rr.com [24.95.81.165]
7 27 ms 24 ms 25 ms te-3-2.car1.Cincinnati1.Level3.net [4.78.216.13]

8 24 ms 28 ms 23 ms ae-11-11.car2.Cincinnati1.Level3.net [4.69.132.210]
9 48 ms 36 ms 37 ms ae-2-2.ebr2.Atlanta2.Level3.net [4.69.132.214]
10 36 ms 37 ms 50 ms ae-1-100.ebr1.Atlanta2.Level3.net [4.69.132.33]

11 53 ms 46 ms 45 ms ae-6-6.car1.Orlando1.Level3.net [4.69.133.77]
12 45 ms 45 ms 46 ms DimeNoc-edge1.HostDime.com [4.79.116.26]
13 45 ms 47 ms 46 ms 72-29-88-34.static.dimenoc.com [72.29.88.34]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

supadupacheez · February 10th, 2007, 12:20 PM

The router has been rebooted and I still get the same result.

I have no problem with the rest of the internet as far as I can tell.

**Skipdawg** · February 10th, 2007, 12:34 PM

Your site comes up good from here too.
Looks like there could be a issue from within the Dimenoc network there though. Affecting Surmunity and my sites a little too.

supadupacheez · February 10th, 2007, 12:37 PM

What is the Dimenoc network? Is that surpass's network or the 'internet'?

**Skipdawg** · February 10th, 2007, 12:40 PM

Quote:

Originally Posted by supadupacheez

What is the Dimenoc network? Is that surpass's network or the 'internet'?

It is the network Surpass and Hostdime is in there.

supadupacheez · February 10th, 2007, 12:44 PM

Thanks....so this is a problem (hopefully) not created by me and I just need to wait it out? Or should I open a ticket to make surpass aware of it?

February 10th, 2007, 11:52 AM	#1 (permalink)
supadupacheez Registered User Fresh Surpasser Joined in Feb 2007 15 posts Gave thanks: 2 Thanked 0 times	Cannot reach my gallery, cpanel, or domain.... I don't have much experience with this so please be kind I'm not sure what info you would need to help so I am listing everything that I can think of here: Server: SH110 IP: 66.7.202.21 My Domain: mucksgarage.com My Gallery Page: http://www.mucksgarage.com/NVMYMalibu/main.php Name Servers: ns1104.dizinc.com ns1105.dizinc.com The Story: My domain is hosted at Godaddy which I have redirected to surpass using the information provided by surpass. Everything was working all day yesterday. I installed Gallery and set it up. I installed Joomla and installed a theme. I was in and out of the cpanel, joomla, gallery all day long with no problems. Around 9pm, everything went dark: couldn't access cpanel, joomla admin, my domain, direct links wouldn't work. I even tried pinging the nameservers and the surpass IP which timed out (which, if i'm not mistaken is just the address of the shared server so I would think that it would be pingable and tell me wether the server is up or not). I went to godaddy and everything is fine: account is up to date, forwarding info is the same as I had it earlier in the day. I even cleared my cookies/cache to no avail and I tried Firefox. The only experience I've had with setting up webhosting was through Netfirms (which is a horribly slow and cruddy service). In the 24 hours I had surpass up and running, it was much easier to setup than netfirms and quite a bit faster (not to mention many more options and features). I wanted to ask the community before creating a ticket (those guys gotta be busy with this sale!) thinking maybe a server was down or something. Any help would be greatly appreciated, Thanks, Shawn EDIT: Forgot to give the error I'm getting with IE: The page cannot be displayed The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings. Last edited by supadupacheez; February 10th, 2007 at 11:55 AM.. Reason: Clarity

February 10th, 2007, 11:55 AM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,816 posts Gave thanks: 101 Thanked 199 times	I can access your website. This may just be an internet problem. Can you try resetting your router/modem? Unplug it for about 3 minutes, then plug it back in. See if you can access it then. Also try running a tracert: Go to the command prompt, and type in tracert yourdomain.com After you do that, post the tracert here if you can still not access it __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

February 10th, 2007, 12:34 PM	#6 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Your site comes up good from here too. Looks like there could be a issue from within the Dimenoc network there though. Affecting Surmunity and my sites a little too. __________________

February 10th, 2007, 12:37 PM	#7 (permalink)
supadupacheez Registered User Fresh Surpasser Joined in Feb 2007 15 posts Gave thanks: 2 Thanked 0 times	What is the Dimenoc network? Is that surpass's network or the 'internet'? __________________ My domain: www.mucksgarage.com My Gallery: http://www.mucksgarage.com/NVMYMalibu/main.php Server: SH110

February 10th, 2007, 12:44 PM	#9 (permalink)
supadupacheez Registered User Fresh Surpasser Joined in Feb 2007 15 posts Gave thanks: 2 Thanked 0 times	Thanks....so this is a problem (hopefully) not created by me and I just need to wait it out? Or should I open a ticket to make surpass aware of it? __________________ My domain: www.mucksgarage.com My Gallery: http://www.mucksgarage.com/NVMYMalibu/main.php Server: SH110

February 10th, 2007, 11:57 AM	#3 (permalink)
supadupacheez Registered User Fresh Surpasser Joined in Feb 2007 15 posts Gave thanks: 2 Thanked 0 times	will do....thanks for your quick reply....

February 10th, 2007, 12:05 PM	#4 (permalink)
supadupacheez Registered User Fresh Surpasser Joined in Feb 2007 15 posts Gave thanks: 2 Thanked 0 times	Here's the trace.....i'm going to reboot the router now.... Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Shawn >tracert mucksgarage.com Tracing route to mucksgarage.com [66.7.202.21] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms SSNET [192.168.10.1] 2 6 ms 7 ms 8 ms cm-76-56-224-1.neo.res.rr.com [76.56.224.1] 3 7 ms 6 ms 7 ms gig2-2-571.elyroh1-ybr1.neo.rr.com [24.164.103.166] 4 19 ms 10 ms 9 ms gig2-4.akrnoh2-ybr1.neo.rr.com [24.164.103.109] 5 13 ms 14 ms 13 ms srp12-1.ncntoh1-rtr2.neo.rr.com [24.164.101.37] 6 35 ms 23 ms 24 ms son3-0-0.mtgmoh1-rtr0.columbus.rr.com [24.95.81.165] 7 27 ms 24 ms 25 ms te-3-2.car1.Cincinnati1.Level3.net [4.78.216.13] 8 24 ms 28 ms 23 ms ae-11-11.car2.Cincinnati1.Level3.net [4.69.132.210] 9 48 ms 36 ms 37 ms ae-2-2.ebr2.Atlanta2.Level3.net [4.69.132.214] 10 36 ms 37 ms 50 ms ae-1-100.ebr1.Atlanta2.Level3.net [4.69.132.33] 11 53 ms 46 ms 45 ms ae-6-6.car1.Orlando1.Level3.net [4.69.133.77] 12 45 ms 45 ms 46 ms DimeNoc-edge1.HostDime.com [4.79.116.26] 13 45 ms 47 ms 46 ms 72-29-88-34.static.dimenoc.com [72.29.88.34] 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.

February 10th, 2007, 12:20 PM	#5 (permalink)
supadupacheez Registered User Fresh Surpasser Joined in Feb 2007 15 posts Gave thanks: 2 Thanked 0 times	The router has been rebooted and I still get the same result. I have no problem with the rest of the internet as far as I can tell.

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