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February 12th, 2007, 3:16 AM
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#1 (permalink) |
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Registered User
Fresh Surpasser
Joined in Feb 2007
5 posts
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Thanked 0 times
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when can I receive the server ip?
i reicve all the account information except the server ip
my payment has been processed on Feb 8, 2007 8:39 AM(Beijing time) this is my Transaction ID: 1336546763 by the way i can't login the https://desk.surpasshosting.com, if i want register a new one it tell me the email has been used, and i choose find forgotten password, then i can't login neither when i use the password send by SurpassHosting forgive my poor english!~ thanks！~ |
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February 12th, 2007, 3:21 AM
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#2 (permalink) |
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Skittles
Super #1
Joined in Aug 2004
Lives in a space ship
Hosted on dedi
6,816 posts
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Thanked 199 times
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You can submit a ticket on the support desk without logging in. Just click here: https://desk.surpasshosting.com/inde...kets&_a=submit and choose support.
I think some emails got sent out without the IP. Support will be able to provide the correct information for you. When you submit the ticket, you'll receive an email with the login information for the help desk.
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Mountain Dew Knight
People should not be afraid of their governments. Governments should be afraid of their people. |
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February 12th, 2007, 3:26 AM
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#3 (permalink) |
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Registered User
Fresh Surpasser
Joined in Feb 2007
5 posts
Gave thanks: 0
Thanked 0 times
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i submit a ticket this morning,but i only receive the email like this:
Your ticket has been received, one of the staff members will review it and reply accordingly. Listed below are details of this ticket, Please make sure the Ticket ID remains in the subject at all times. Ticket ID: AZH-464481 Subject: when can I receive the server ip? Department: Accounting Division Priority: High Status: Open You can check the status or reply to this ticket online at: https://desk.surpasshosting.com/ Please do let us know if we can assist you any further, SurpassHosting it's no ip address and no login information |
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February 12th, 2007, 3:29 AM
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#4 (permalink) |
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pineapples are sharp
Super #1
Joined in Dec 2005
5,777 posts
Gave thanks: 147
Thanked 151 times
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^^^ that is an automatically generated confirmation message that they have received your ticket... once they have looked into your account and confirmed everyhing then you will get your information....
btw, activations are manual and usually occur within 24-48 hours due to volume.
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 poof
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