Login Information

ideosynk · February 19th, 2007, 12:56 PM

It's been well over 48 hours since paying for my server order, and I've yet to receive the login info. Here's my transaction information, if that helps:

Quote:

Hello Dave Skeen,

Your invoice 10326 in the amount of $1.00 has been processed and payment applied.

-------------------------
Transaction ID: 1345891444

Any help is much appreciated.

**benjamin** · February 19th, 2007, 1:24 PM

See the response to your post here: when can my account be created?

ideosynk · February 20th, 2007, 4:28 PM

Okay, it's been over three days now. I received an email stating that my info would be received either last night or early this morning. Neither happened. I need a time estimate for when it might be up. The subscription for my current server is up in a few days, so I really don't have the time to continue waiting. If I can't be supplied what I paid for by tonight, cancel my order.

**Brandonnn** · February 20th, 2007, 5:27 PM

please send a ticket to support asap http://desk.surpasshosting.com

ideosynk · February 20th, 2007, 5:34 PM

Quote:

Originally Posted by Brandon

please send a ticket to support asap http://desk.surpasshosting.com

I've done that already, and received a message stating that it would be ready by last night or this morning. Neither happened.

Edit: the reason why I am forgoing the process of repeating this is due to the fact that I don't have the time to wait another two days. I need the info ASAP.

**Brandonnn** · February 20th, 2007, 5:39 PM

Quote:

Originally Posted by ideosynk

I've done that already, and received a message stating that it would be ready by last night or this morning. Neither happened.

by chance have you checked your spam box...?

ideosynk · February 20th, 2007, 5:47 PM

Quote:

Originally Posted by Brandon

by chance have you checked your spam box...?

That I have. I've been checking my mail regularly for the past few days, so there's no chance it could've slipped through the cracks.

ideosynk · February 21st, 2007, 12:25 PM

I take it we're head for five days?

Edit: scratch that, it as been five days. It was the 16th when I paid the order.

**Mike** · February 21st, 2007, 12:42 PM

Hi ideosynk,

Did you submit a ticket to the sales department? We have just pushed through a bunch of accounts that were pending and these clients contacted our sales staff.
We are still facing a slight delay but we can expedite your activation if you provide the ticket id of a ticket you submitted to the helpdesk or the domain name you provided when you signed up for the account.

Awaiting your response in this thread

February 19th, 2007, 1:24 PM	#2 (permalink)
benjamin Sur, pass the salt Excelling Contributor Joined in Sep 2005 Lives in kayla's dvd-rw tray Hosted on Pass44 811 posts Gave thanks: 46 Thanked 54 times	See the response to your post here: when can my account be created? __________________ Benjamin Server: Pass44

February 20th, 2007, 5:27 PM	#4 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,777 posts Gave thanks: 147 Thanked 151 times	please send a ticket to support asap http://desk.surpasshosting.com __________________ poof

February 21st, 2007, 12:25 PM	#8 (permalink)
ideosynk Registered User Fresh Surpasser Joined in Feb 2007 11 posts Gave thanks: 1 Thanked 0 times	I take it we're head for five days? Edit: scratch that, it as been five days. It was the 16th when I paid the order. Last edited by ideosynk; February 21st, 2007 at 12:30 PM..

February 21st, 2007, 12:42 PM	#9 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,028 posts Gave thanks: 67 Thanked 128 times	Hi ideosynk, Did you submit a ticket to the sales department? We have just pushed through a bunch of accounts that were pending and these clients contacted our sales staff. We are still facing a slight delay but we can expedite your activation if you provide the ticket id of a ticket you submitted to the helpdesk or the domain name you provided when you signed up for the account. Awaiting your response in this thread __________________ Mike Surpass Special Operations

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

February 20th, 2007, 4:28 PM	#3 (permalink)
ideosynk Registered User Fresh Surpasser Joined in Feb 2007 11 posts Gave thanks: 1 Thanked 0 times	Okay, it's been over three days now. I received an email stating that my info would be received either last night or early this morning. Neither happened. I need a time estimate for when it might be up. The subscription for my current server is up in a few days, so I really don't have the time to continue waiting. If I can't be supplied what I paid for by tonight, cancel my order.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)