New signup no info

nursefry · February 19th, 2007, 2:22 PM

I signed up for a reseller account 2 days ago and haven't recieved e-mail 1 yet. Transaction id 1346364483. I dont have a username or password yet so I can't sign in to get any help. Any info would be greatly appreaciated.

**Brandonnn** · February 19th, 2007, 2:25 PM

you do not have to sign in to submit a ticket just go to http://desk.surpasshosting.com and click on submit ticket. I guess because of the sale there was a delay in the activations... however just send a ticket and you should be on your way to receiving your info ASAP.

nursefry · February 19th, 2007, 2:31 PM

Found 1st reply in my junk e-mail folder. I had to go through about 1400 of them to find it though. Thats what I average in a day in my junk mail. I did mark it as not spam now but not sure If I missed one or not.

nursefry · February 20th, 2007, 11:37 AM

I have been sent several e-mails monday but none with a actual username and password that Works! I had to pay for time for this month prorated and I still don't have access. I recieved another e-mail stating I can check on the status of the ticket using my username and password, neither of which actually work. I have 2 sites I would like to get switched. Please help me!!

**Mike** · February 20th, 2007, 12:03 PM

nursefry,

We are still experiencing a slight delay with account activations. Please submit at ticket to our sales department at http://desk.surpasshosting.com and we will keep you updated via the helpdesk.

Thank you

nursefry · February 20th, 2007, 12:31 PM

I already have an open ticket TNB-314049.

nursefry · February 20th, 2007, 12:42 PM

I paid for service starting on the 16th...was prorated. How long am I paying for waiting? They said the longest wait time to be 48 hours. It will be day 4 tonight.

hustle · February 20th, 2007, 4:08 PM

Im having the same problem and i paid a full $15 for the resellers option, only to find out i have a few days left before it has to be renewed. Very dissapointed with this company so far, especially when i'm switching over from another company to them.

**Brandonnn** · February 20th, 2007, 5:26 PM

Quote:

Originally Posted by hustle

Very dissapointed with this company so far, especially when i'm switching over from another company to them.

patience is a ______.

February 19th, 2007, 2:22 PM	#1 (permalink)
nursefry Registered User Fresh Surpasser Joined in Feb 2007 5 posts Gave thanks: 0 Thanked 0 times	New signup no info I signed up for a reseller account 2 days ago and haven't recieved e-mail 1 yet. Transaction id 1346364483. I dont have a username or password yet so I can't sign in to get any help. Any info would be greatly appreaciated.

February 19th, 2007, 2:25 PM	#2 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,777 posts Gave thanks: 147 Thanked 151 times	you do not have to sign in to submit a ticket just go to http://desk.surpasshosting.com and click on submit ticket. I guess because of the sale there was a delay in the activations... however just send a ticket and you should be on your way to receiving your info ASAP. __________________ poof

February 20th, 2007, 12:03 PM	#5 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,028 posts Gave thanks: 67 Thanked 128 times	nursefry, We are still experiencing a slight delay with account activations. Please submit at ticket to our sales department at http://desk.surpasshosting.com and we will keep you updated via the helpdesk. Thank you __________________ Mike Surpass Special Operations

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February 19th, 2007, 2:31 PM	#3 (permalink)
nursefry Registered User Fresh Surpasser Joined in Feb 2007 5 posts Gave thanks: 0 Thanked 0 times	Found 1st reply in my junk e-mail folder. I had to go through about 1400 of them to find it though. Thats what I average in a day in my junk mail. I did mark it as not spam now but not sure If I missed one or not.

February 20th, 2007, 11:37 AM	#4 (permalink)
nursefry Registered User Fresh Surpasser Joined in Feb 2007 5 posts Gave thanks: 0 Thanked 0 times	I have been sent several e-mails monday but none with a actual username and password that Works! I had to pay for time for this month prorated and I still don't have access. I recieved another e-mail stating I can check on the status of the ticket using my username and password, neither of which actually work. I have 2 sites I would like to get switched. Please help me!!

February 20th, 2007, 12:31 PM	#6 (permalink)
nursefry Registered User Fresh Surpasser Joined in Feb 2007 5 posts Gave thanks: 0 Thanked 0 times	I already have an open ticket TNB-314049.

February 20th, 2007, 12:42 PM	#7 (permalink)
nursefry Registered User Fresh Surpasser Joined in Feb 2007 5 posts Gave thanks: 0 Thanked 0 times	I paid for service starting on the 16th...was prorated. How long am I paying for waiting? They said the longest wait time to be 48 hours. It will be day 4 tonight.

February 20th, 2007, 4:08 PM	#8 (permalink)
hustle Registered User Fresh Surpasser Joined in Feb 2007 6 posts Gave thanks: 0 Thanked 0 times	Im having the same problem and i paid a full $15 for the resellers option, only to find out i have a few days left before it has to be renewed. Very dissapointed with this company so far, especially when i'm switching over from another company to them.

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