Can't login to Helpdesk

Elite · February 28th, 2007, 6:14 PM

I used the "Lost Password" link on the helpdesk, and it emailed my my supposed password.

I've manually entered, and copied and pasted the user information from the email about... 10 times. I've also tried 2 web browsers (FF + IE).

Still can't get in. Anyone have any input on this?

**Brandonnn** · February 28th, 2007, 6:16 PM

you don't need to login you can bypass the login and just provide an email for follow-up

Click here: https://desk.surpasshosting.com/inde...kets&_a=submit (and just ignore the login screen to the left)

Elite · February 28th, 2007, 6:31 PM

Thanks for the fast reply, Brandon. I stumbled upon the ability to bypass the login about a minute after posting.

decx · February 28th, 2007, 6:46 PM

Sure you don't need to login to submit a new ticket, but logging into the support site, provides a handy overview of your tickets' status and post follow-ups for your tickets.

It's certainly strange how basically all users who sign up for hosting, the support desk account is automatically created, but doesn't work even though the email and password (confirmed by the "Lost Password" function) are correct.

If you really want to get your help desk login working you'll need to submit a ticket to sales and have them reset the password on your help desk account.

**Brandonnn** · February 28th, 2007, 6:49 PM

Quote:

Originally Posted by Elite

Thanks for the fast reply, Brandon. I stumbled upon the ability to bypass the login about a minute after posting.

good to hear.

February 28th, 2007, 6:14 PM	#1 (permalink)
Elite Registered User Seasoned Poster Joined in Feb 2007 Lives in USA Hosted on SH116 33 posts Gave thanks: 1 Thanked 2 times	Can't login to Helpdesk I used the "Lost Password" link on the helpdesk, and it emailed my my supposed password. I've manually entered, and copied and pasted the user information from the email about... 10 times. I've also tried 2 web browsers (FF + IE). Still can't get in. Anyone have any input on this?

February 28th, 2007, 6:16 PM	#2 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,777 posts Gave thanks: 147 Thanked 151 times	you don't need to login you can bypass the login and just provide an email for follow-up Click here: https://desk.surpasshosting.com/inde...kets&_a=submit (and just ignore the login screen to the left) __________________ poof

February 28th, 2007, 6:46 PM	#4 (permalink)
decx Registered User Seasoned Poster Joined in Feb 2007 65 posts Gave thanks: 4 Thanked 5 times	Sure you don't need to login to submit a new ticket, but logging into the support site, provides a handy overview of your tickets' status and post follow-ups for your tickets. It's certainly strange how basically all users who sign up for hosting, the support desk account is automatically created, but doesn't work even though the email and password (confirmed by the "Lost Password" function) are correct. If you really want to get your help desk login working you'll need to submit a ticket to sales and have them reset the password on your help desk account. __________________ SH113

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February 28th, 2007, 6:31 PM	#3 (permalink)
Elite Registered User Seasoned Poster Joined in Feb 2007 Lives in USA Hosted on SH116 33 posts Gave thanks: 1 Thanked 2 times	Thanks for the fast reply, Brandon. I stumbled upon the ability to bypass the login about a minute after posting.

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