help for my mistake

wanghaixin · March 1st, 2007, 6:55 PM

When I purchased the service, I used a wrong domain name which did not exit at all. Now i knew my correct domain name. What should I do?
I purchased the share plan.
thanks.

**Rick** · March 1st, 2007, 7:00 PM

Open a ticket at the help desk; https://desk.surpasshosting.com. Surpass doesn't charge for changing the domain associate with your account for the first 30 days. After that, there's a small charge.

wanghaixin · March 1st, 2007, 7:17 PM

I already did that but nobody cares about me.
Your help please.

wanghaixin · March 1st, 2007, 7:18 PM

sorry they forward me to the sale department now.
Hope i can get id settle down.

**deastwood** · March 1st, 2007, 7:49 PM

Quote:

Originally Posted by wanghaixin

I already did that but nobody cares about me.
Your help please.

wouldn't jump to that conclusion so quickly, sometimes it can take a few hours to get a reply but its worth the wait, hope you got it resolved anyway.

**Skipdawg** · March 1st, 2007, 7:55 PM

Yea your in good hands there. Once they get to your ticket it is just a quick account information update fix.

wanghaixin · March 1st, 2007, 8:12 PM

Sorry about it.
Sometimes, it did take more than 1 day to get the reply.
Anyway, I am new here. I did not notce any directl help file for the beginner from their own website such as CNAME, A Record information.

dubLeE · March 5th, 2007, 7:44 PM

well you don't normally need to modify CNAME and A records if you're just hosting on a server. a simple nameserver change should take care of all your needs.

March 1st, 2007, 6:55 PM	#1 (permalink)
wanghaixin Registered User Fresh Surpasser Joined in Mar 2007 11 posts Gave thanks: 0 Thanked 0 times	help for my mistake When I purchased the service, I used a wrong domain name which did not exit at all. Now i knew my correct domain name. What should I do? I purchased the share plan. thanks.

March 1st, 2007, 7:00 PM	#2 (permalink)
Rick Surpass Fan Comfy Contributor Joined in Sep 2004 Hosted on Pass42 278 posts Gave thanks: 4 Thanked 50 times	Open a ticket at the help desk; https://desk.surpasshosting.com. Surpass doesn't charge for changing the domain associate with your account for the first 30 days. After that, there's a small charge. __________________

March 1st, 2007, 7:55 PM	#6 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Yea your in good hands there. Once they get to your ticket it is just a quick account information update fix. __________________

March 5th, 2007, 7:44 PM	#8 (permalink)
dubLeE Registered User Excelling Contributor Joined in Oct 2004 Hosted on pass61/63 623 posts Gave thanks: 8 Thanked 2 times	well you don't normally need to modify CNAME and A records if you're just hosting on a server. a simple nameserver change should take care of all your needs. __________________ Bronze Reseller : - Pass 61 - Pass 63 dubLeE.com

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March 1st, 2007, 7:17 PM	#3 (permalink)
wanghaixin Registered User Fresh Surpasser Joined in Mar 2007 11 posts Gave thanks: 0 Thanked 0 times	I already did that but nobody cares about me. Your help please.

March 1st, 2007, 7:18 PM	#4 (permalink)
wanghaixin Registered User Fresh Surpasser Joined in Mar 2007 11 posts Gave thanks: 0 Thanked 0 times	sorry they forward me to the sale department now. Hope i can get id settle down.

March 1st, 2007, 8:12 PM	#7 (permalink)
wanghaixin Registered User Fresh Surpasser Joined in Mar 2007 11 posts Gave thanks: 0 Thanked 0 times	Sorry about it. Sometimes, it did take more than 1 day to get the reply. Anyway, I am new here. I did not notce any directl help file for the beginner from their own website such as CNAME, A Record information.

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