No responses

Z-Global · May 2nd, 2007, 1:09 PM

I signed up about a month ago and was away for 3 weeks on holidays.
No emails from surpass. I know the account is open but not a single message and I don't have a password. I have sent emails and a support ticket and still no response.
Is there a phone number anywhere? I've checked the site and can't find one
Any help much appreciated

mgk · May 2nd, 2007, 1:12 PM

Open another ticket with some other email address of yours or check the spam filters

Z-Global · May 2nd, 2007, 1:14 PM

Tried that. Gave them an alternate hotmail email and checked the spam filters. Just can't understand it. I really need a phone number.

**markscns** · May 2nd, 2007, 1:52 PM

Phone number is not available for Shared Customers, sorry. You can submit a ticket at http://desk.surpasshosting.com without using a password. Try something other than hotmail, maybe a gmail or yahoo account? Better yet, your ISP email is the best bet than using something with a free service.

Z-Global · May 2nd, 2007, 2:11 PM

Seems like an impossible situation.
We have dedicated hosting.
I can't get our password because it never arrives in our email.
I can't sent a support request because they need a password.
Cancelling the service is our only option and I don't even know if I can do that.
Pretty poor not even having a phone number I can ring

mgk · May 2nd, 2007, 2:22 PM

Actually dedicated hosting customers do have a telephone number see http://www.surmunity.com/showpost.ph...07&postcount=9

**markscns** · May 2nd, 2007, 2:38 PM

Yes, as mgk mentioned, you do get a number for a dedicated server.

And as mentioned, you do not need a password for the helpdesk.

Click on http://desk.surpasshosting.com and click on "Submit a Ticket" you can do this without placing a username and password in the field.

I am sure they will get you all taken care of, hang in there! Keep in mind, this is a user-to-user forum mostly as well.

Z-Global · May 2nd, 2007, 8:59 PM

Thanks to everyone that helped. At least I have a phone number now.
Still can't send a support ticket as it wants a username and password and I get the message "One of the required field(s) is empty" when I don't use one and it won't post.

**markscns** · May 2nd, 2007, 9:02 PM

Try this direct link, click the option for the Support division without filling anything in on the left.

https://desk.surpasshosting.com/inde...kets&_a=submit

May 2nd, 2007, 1:09 PM	#1 (permalink)
Z-Global Registered User Fresh Surpasser Joined in May 2007 Lives in China 6 posts Gave thanks: 2 Thanked 0 times	No responses I signed up about a month ago and was away for 3 weeks on holidays. No emails from surpass. I know the account is open but not a single message and I don't have a password. I have sent emails and a support ticket and still no response. Is there a phone number anywhere? I've checked the site and can't find one Any help much appreciated

May 2nd, 2007, 1:12 PM	#2 (permalink)
mgk Registered User Excelling Contributor Joined in Mar 2007 Lives in Wales Hosted on dime999 620 posts Gave thanks: 47 Thanked 46 times	Open another ticket with some other email address of yours or check the spam filters __________________ Markus

May 2nd, 2007, 1:52 PM	#4 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,613 posts Gave thanks: 49 Thanked 114 times	Phone number is not available for Shared Customers, sorry. You can submit a ticket at http://desk.surpasshosting.com without using a password. Try something other than hotmail, maybe a gmail or yahoo account? Better yet, your ISP email is the best bet than using something with a free service. __________________ twinlakeweather.us SH92

May 2nd, 2007, 2:22 PM	#6 (permalink)
mgk Registered User Excelling Contributor Joined in Mar 2007 Lives in Wales Hosted on dime999 620 posts Gave thanks: 47 Thanked 46 times	Actually dedicated hosting customers do have a telephone number see http://www.surmunity.com/showpost.ph...07&postcount=9 __________________ Markus

May 2nd, 2007, 2:38 PM	#7 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,613 posts Gave thanks: 49 Thanked 114 times	Yes, as mgk mentioned, you do get a number for a dedicated server. And as mentioned, you do not need a password for the helpdesk. Click on http://desk.surpasshosting.com and click on "Submit a Ticket" you can do this without placing a username and password in the field. I am sure they will get you all taken care of, hang in there! Keep in mind, this is a user-to-user forum mostly as well. __________________ twinlakeweather.us SH92

May 2nd, 2007, 1:14 PM	#3 (permalink)
Z-Global Registered User Fresh Surpasser Joined in May 2007 Lives in China 6 posts Gave thanks: 2 Thanked 0 times	Tried that. Gave them an alternate hotmail email and checked the spam filters. Just can't understand it. I really need a phone number.

May 2nd, 2007, 2:11 PM	#5 (permalink)
Z-Global Registered User Fresh Surpasser Joined in May 2007 Lives in China 6 posts Gave thanks: 2 Thanked 0 times	Seems like an impossible situation. We have dedicated hosting. I can't get our password because it never arrives in our email. I can't sent a support request because they need a password. Cancelling the service is our only option and I don't even know if I can do that. Pretty poor not even having a phone number I can ring

May 2nd, 2007, 8:59 PM	#8 (permalink)
Z-Global Registered User Fresh Surpasser Joined in May 2007 Lives in China 6 posts Gave thanks: 2 Thanked 0 times	Thanks to everyone that helped. At least I have a phone number now. Still can't send a support ticket as it wants a username and password and I get the message "One of the required field(s) is empty" when I don't use one and it won't post.

May 2nd, 2007, 9:02 PM	#9 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,613 posts Gave thanks: 49 Thanked 114 times	Try this direct link, click the option for the Support division without filling anything in on the left. https://desk.surpasshosting.com/inde...kets&_a=submit __________________ twinlakeweather.us SH92

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