sjmik

Just signed up recently and I received my DNS information, I am told in the e-mail to update it through the billing control panel.

I go there, I go to My Site> My domains, but I can't find anywhere that says "Register DNS Server" or anything along the lines..If I click my domain under "My Domains" I get this error,

There was an error accessing the requested
Domain. If you need further assistance, Please
contact your Administrator.


sjmik.com.
Domain name not found
---E.1--- Any ideas?

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Brandonnn

did you just register the domain today...?

You need to contact support .... http://desk.surpasshosting.com and choose "Surpass Domains" as the department.

Your domain order probably hasn't been processed yet or there is a problem with the payment method... or something (but you need to contact support)

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sjmik

I would have done that already except my account login information for the help desk doesn't work :/

It says my e-mail is already registered so I did the request lost password and I got my password, but it still doesn't work.


I also noticed my DNS server isn't shown on that master list

I purchased the domain+hosting Deluxe package yesterday and got the account info in my e-mail about 20 minutes ago.



EDIT:
I just got an email saying my domain name has been registered/transfered successfully.

And to allow 24-72 hours for it to update.

Should I be set now?


EDIT:
I have access to my domain under the billing control panel now,
I have 2 DNS servers there, should I change them to the ones in my e-mail? They are both different...The ones in my e-mail don't show up on the master list, and the IP for the DNS servers aren't on the server chart either, so bleh

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Brandonnn

you don't have to login to submit a support ticket... just visit http://desk.surpasshosting.com ... and click on "Submit a Ticket" .... then choose "SurpassDomains.com" as the department... make sure to provide your account information as well as an off-network email address like Gmail or Yahoo etc.


**the entire time you will see a login box, just ignore it.**

Once you submit your ticket you will get a confirmation email. Once someone reviews your ticket and responds you will get another email. To respond all you have to do is reply through your email.

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sjmik

ok i got it,
I submitted a ticket so lets see how it goes

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