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December 17th, 2007, 7:37 PM
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#1 (permalink) |
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can someone of the staff help me please?
i need to know my account information. please
you gave me 2 account information with different info. which one should i use?
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December 17th, 2007, 7:53 PM
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#2 (permalink) |
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Surpass Abuse Admin
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Please submit a ticket to Sales -- they can tell you what you should be using to log in ...
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December 17th, 2007, 7:57 PM
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#3 (permalink) |
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okay but they take like long to answer like alot of hours.
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December 17th, 2007, 8:00 PM
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#4 (permalink) |
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i submitted another ticket hope to hear from them soon.
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December 17th, 2007, 8:04 PM
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#5 (permalink) |
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Surpass Abuse Admin
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What's one of your ticket IDs? It's not necessary to submit two tickets about the same issue -- someone will get back to you soon ...
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December 17th, 2007, 8:13 PM
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#6 (permalink) |
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TVZ-531475
DXO-667798
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December 17th, 2007, 8:36 PM
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#7 (permalink) |
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Surpass Abuse Admin
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You've submitted two tickets about the same issue. I deleted one of them so that we don't have multiple people working on the same thing. I also noticed in your other ticket that you've replied to it a lot, asking for updates... this simply puts it back to the bottom of the queue as tickets are answered in the order they come in.
Just be patient and someone from sales will get back to you soon. Thanks.
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December 17th, 2007, 8:54 PM
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#8 (permalink) |
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its in the support thing not sales
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December 17th, 2007, 8:57 PM
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#9 (permalink) |
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Surpass Abuse Admin
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Joined in Mar 2005
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Yep, I moved it there since you had a few issues that Support can address right now. Don't worry -- everything is being taken care of nicely!
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