[Answered] I signed up for hosting 3 days ago and still haven't received my info

Siyk · February 7th, 2008, 11:09 AM

I'd like to get my website up, but y'all never sent my password to me. It said up to 48 hours, and it's been longer than that. My email is nike1888

78003.com, and my site is Siyk.com.

**Dan** · February 7th, 2008, 11:12 AM

I don't have access to check on it from here but if you paid with a paypal e-mail address that was different from the one you signed up for we may be waiting for confirmation from the paypal e-mail address that the payment is legit.

I would submit a ticket to Accounting Division to find out what's going on!

https://desk.surpasshosting.com/

**Mike** · February 7th, 2008, 11:19 AM

Hello,

We attempted to verify your order via our helpdesk [Authorization for account activation (siyk.com) (WAX-814995)] but did not hear back from you:

225426 System Registered on: 02/04/2008: 01:46:08 From: 75.111.1 .. more 02/04/2008
225427 System Process Invoice 50479 [Return: 1]: on 02/04/2008: .. more 02/04/2008 DeleteDelete
225428 System PayPal Completed: 50479: 5YH875067---------- [Status .. more 02/04/2008 DeleteDelete
225479 Admin Verifying order WAX-814995 02/04/2008
225480 Admin Update Status: Pending - Active - ---------- 02/04/2008
225481 Admin Update Status: Active - Inactive - ---------- 02/04/2008

This verification was sent to your paypal address [tpet-----

image-----.com]
I will reopen the above ticket now, please contact our Accounting staff at your earliest convenience to follow up and have your Activation completed, https://desk.surpasshosting.com/inde...kets&_a=submit
Thanks

Siyk · February 7th, 2008, 11:35 AM

Quote:

Originally Posted by Mike

Hello,

We attempted to verify your order via our helpdesk [Authorization for account activation (siyk.com) (WAX-814995)] but did not hear back from you:

225426 System Registered on: 02/04/2008: 01:46:08 From: 75.111.1 .. more 02/04/2008
225427 System Process Invoice 50479 [Return: 1]: on 02/04/2008: .. more 02/04/2008 DeleteDelete
225428 System PayPal Completed: 50479: 5YH875067---------- [Status .. more 02/04/2008 DeleteDelete
225479 Admin Verifying order WAX-814995 02/04/2008
225480 Admin Update Status: Pending - Active - ---------- 02/04/2008
225481 Admin Update Status: Active - Inactive - ---------- 02/04/2008

This verification was sent to your paypal address [tpet-----

image-----.com]
I will reopen the above ticket now, please contact our Accounting staff at your earliest convenience to follow up and have your Activation completed, https://desk.surpasshosting.com/inde...kets&_a=submit
Thanks

The email address you tried to send to doesn't even exist anymore, and hasn't for some years. Nike1888

78003.com is the email that has been used the past few years on the Paypal account. I'm not sure how y'all found the other one. I can't submit a ticket because I don't have a password. I used your hosting about a year ago and never had this problem. I don't know why it's doing it now.

**Roxy** · February 7th, 2008, 11:48 AM

Quote:

Originally Posted by Siyk

The email address you tried to send to doesn't even exist anymore, and hasn't for some years. Nike1888

78003.com is the email that has been used the past few years on the Paypal account. I'm not sure how y'all found the other one. I can't submit a ticket because I don't have a password. I used your hosting about a year ago and never had this problem. I don't know why it's doing it now.

You do not need a password or login in order to SUBMIT A TICKET. Just click on the "SUBMIT A TICKET" link and it will let you do this right away. =)

**Dan** · February 7th, 2008, 12:01 PM

replies to the ticket you submit will be sent to the email address though s it won't be very helpful since you don't have access to it

**Roxy** · February 7th, 2008, 12:05 PM

Quote:

Originally Posted by Polar Dan

replies to the ticket you submit will be sent to the email address though s it won't be very helpful since you don't have access to it

Well in that case, then I would highly suggest creating a new helpdesk account and using your NEW email for this. Also this way you may keep track of all of your tickets. Just click on the REGISTER link right next to the SUBMIT A TICKET link. =)

**Dan** · February 7th, 2008, 12:09 PM

the problem is that were trying to confirm with the paypal email siyk signed up with. which he doesn't have access to.

**Roxy** · February 7th, 2008, 12:13 PM

I understand that, but Mike gave him a link to follow up on the issue through a ticket.

Quote:

This verification was sent to your paypal address [tpet-----

image-----.com]
I will reopen the above ticket now, please contact our Accounting staff at your earliest convenience to follow up and have your Activation completed, https://desk.surpasshosting.com/inde...kets&_a=submit
Thanks

So I'm just speaking from that. =)

February 7th, 2008, 11:09 AM	#1 (permalink)
Siyk Registered User Fresh Surpasser Joined in Feb 2008 2 posts Gave thanks: 0 Thanked 0 times	[Answered] I signed up for hosting 3 days ago and still haven't received my info I'd like to get my website up, but y'all never sent my password to me. It said up to 48 hours, and it's been longer than that. My email is nike188878003.com, and my site is Siyk.com.

February 7th, 2008, 11:12 AM	#2 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,742 posts Gave thanks: 151 Thanked 184 times	I don't have access to check on it from here but if you paid with a paypal e-mail address that was different from the one you signed up for we may be waiting for confirmation from the paypal e-mail address that the payment is legit. I would submit a ticket to Accounting Division to find out what's going on! https://desk.surpasshosting.com/ __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

February 7th, 2008, 11:19 AM	#3 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,015 posts Gave thanks: 66 Thanked 126 times	Hello, We attempted to verify your order via our helpdesk [Authorization for account activation (siyk.com) (WAX-814995)] but did not hear back from you: 225426 System Registered on: 02/04/2008: 01:46:08 From: 75.111.1 .. more 02/04/2008 225427 System Process Invoice 50479 [Return: 1]: on 02/04/2008: .. more 02/04/2008 DeleteDelete 225428 System PayPal Completed: 50479: 5YH875067---------- [Status .. more 02/04/2008 DeleteDelete 225479 Admin Verifying order WAX-814995 02/04/2008 225480 Admin Update Status: Pending - Active - ---------- 02/04/2008 225481 Admin Update Status: Active - Inactive - ---------- 02/04/2008 This verification was sent to your paypal address [tpet-----image-----.com] I will reopen the above ticket now, please contact our Accounting staff at your earliest convenience to follow up and have your Activation completed, https://desk.surpasshosting.com/inde...kets&_a=submit Thanks __________________ Mike Surpass Special Operations

February 7th, 2008, 12:01 PM	#6 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,742 posts Gave thanks: 151 Thanked 184 times	replies to the ticket you submit will be sent to the email address though s it won't be very helpful since you don't have access to it __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

February 7th, 2008, 12:09 PM	#8 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,742 posts Gave thanks: 151 Thanked 184 times	the problem is that were trying to confirm with the paypal email siyk signed up with. which he doesn't have access to. __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

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