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Old February 19th, 2008, 7:33 AM   #1 (permalink)
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Unhappy Could you please check the activation of my account?

Dear stuffs,

I signed up your promotion power hosting on Feb, 15 or 16, but it is not active till now!

So could you please check the activation of my account?
Is it anything wrong with my account?

Look forward for your reply!
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Old February 19th, 2008, 7:54 AM   #2 (permalink)
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Could you please provide us with the domain name you signed up with so we can check on it for you?

You can also submit a ticket to the sales division at https://desk.surpasshosting.com/ and let us know the ticket ID and we could get that process expedited for you.

Regards,

stuffs
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Old February 20th, 2008, 1:25 AM   #3 (permalink)
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Hi,my domain is xiaomv.com.
Thank you!
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Old February 23rd, 2008, 6:31 AM   #4 (permalink)
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5 days passed, where is the welcome mail?
tell me what happened?
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Old February 23rd, 2008, 11:14 AM   #5 (permalink)
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I'm sure they will get your request done soon.

They have been very busy with the one love promotion as probably half the nation is signing up for only a buck!
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Old February 24th, 2008, 2:46 AM   #6 (permalink)
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Yeah but that is not enough reason to not send the account details in 5 days!!

I just signed up.. i hope it won't take 5 days, just as what happened to nickpeng.

When they thought of this promotion, they must have already anticipated the volume of orders. They should be prepared enough.
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Old February 24th, 2008, 7:43 AM   #7 (permalink)
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Quote:
Originally Posted by shars View Post
Yeah but that is not enough reason to not send the account details in 5 days!!

I just signed up.. i hope it won't take 5 days, just as what happened to nickpeng.

When they thought of this promotion, they must have already anticipated the volume of orders. They should be prepared enough.
Maybe they should of done, but remember on top of the One-Love sale they have dozens of existing customers and they have to manage the uptime of hundreds of servers.

I've seen quite a few wanting to get the One-Love promotion, so things may be slow.

However, Im sure support will get round to you soon !
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Last edited by Dannycg; February 24th, 2008 at 7:44 AM.
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Old February 24th, 2008, 8:46 AM   #8 (permalink)
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Yep Dan. After I posted about my order in this forum, viola! My account was created immediately.

Thanks!
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Old February 24th, 2008, 8:49 AM   #9 (permalink)
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Erm... mine's still not activated and it's been7 days.
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