Lirae

I tried logging into the Billing area earlier, I haven't changed my password but I got:
I clicked the "Forgot your password" text and ordered a new one. I put this password in and I got the same message, so ordered another one. Same problem.

I went to submit a support ticket about this and it said I needed the password & username for my main account. I have the username but have forgotten the password. I have it automatically saved by my browser, so I went to log into the cPanel for the main site but the main site isn't working ("Page cannot be found." I haven't changed anything so there's no reason for this.), so I can't request a new password for that account and therefore can't submit a support ticket.

Basically:

• I don't remember my password for my main reseller account
• The main account doesn't show when I plug the URL into my address bar, so I can't request / create a new password for it
• My password for the Billing area doesn't appear to work

I can log into the support ticket area but can't submit any tickets because I don't have the other details I need.
What do I need to do now?

(Sorry if this is in the wrong area but I didn't know where else to post it. =\
I'm also on Pass60 if you need that?)

__________________
On Pass60

Roxy

What email are you using for the help desk?

__________________
Roxanne
Surpass Staff

Urban Roxy -Personal Blog
SH63 - the best darn shared server!

Lirae

I use lirae.666@hotmail.com to log into the Help Desk.

__________________
On Pass60

Roxy

I have PM-ed you with further details. =)

__________________
Roxanne
Surpass Staff

Urban Roxy -Personal Blog
SH63 - the best darn shared server!