[Answered] newbie! waiting for activation.. i think?

jBananna · April 3rd, 2008, 1:17 PM

how long did it take for you guys sites to come up? i ordered mines 2 days ago.... im not sure if im doing something wrong, or if i just have to wait a little longer!!! lol

**Roxy** · April 3rd, 2008, 1:19 PM

Are you waiting for your site to show up from the domain, or are you waiting for your Welcome Email with all of your hosting account's information?

If your waiting for your welcome email, please send in a ticket to sales, so that they me resend it to you. Also make sure to check your spam/bulk mailbox. Sometimes Surpass emails are filtered into those boxes.

http://desk.surpasshosting.com/

If your waiting for your site to come up from the domain, make sure that you have entered the correct nameservers within your registrar. If you still are having problems, then I would suggest submitting a ticket to support. =)

jBananna · April 3rd, 2008, 1:24 PM

yes, im waiting for the site to come up from the domain... can you explain what you mean about the right nameservers within my registrar?

**Roxy** · April 3rd, 2008, 1:28 PM

Your registrar is the place where you purchased your domain name from. For example, if you purchased your domain name from surpassdomains.com, you would log into your account on that site and then go to edit/change nameservers (sometimes called "custom namesevers") once there you would change the "default" nameservers already there with the ones we provided you with in your Welcome email. (EX. ns000.dizinc.com & ns001.dizinc.com) Once you save it, it can take from 2 hours to 48, sometimes much less for the domain to propagate.

jBananna · April 3rd, 2008, 1:45 PM

i found the nameserver page that you were talking about. when its only giving me an option to put in one of the nameservers and then the ip address... but when i do that it says the domain does not match.

**Roxy** · April 3rd, 2008, 1:57 PM

Is it meaning the nameserver and the IP address? Remember the IP address has to be that of the nameservers. You can find it and make sure its correct by pinging the nameserver.

If you are using windows go to the START menu and click on RUN. Type cmd into the input field and click enter (or OK). A black window will appear type ping and then leave a space and type in the nameserver, then click enter. It will then give you the IP address. Copy it and paste it again in your registrar and try to see if it works. =)

If you're not using windows, then please post your nameserver here and I will ping it for you and give you the IP address. =)

BTW: What is your domain name?

**Edwin** · April 3rd, 2008, 1:57 PM

What is your domain name?

jBananna · April 3rd, 2008, 2:03 PM

beaumondeonline.com

**Roxy** · April 3rd, 2008, 2:30 PM

Please give us an update, whenever you can. =)

April 3rd, 2008, 1:17 PM	#1 (permalink)
jBananna Registered User Fresh Surpasser Joined in Apr 2008 Lives in Las Vegas Hosted on sh139 12 posts Gave thanks: 2 Thanked 0 times	[Answered] newbie! waiting for activation.. i think? how long did it take for you guys sites to come up? i ordered mines 2 days ago.... im not sure if im doing something wrong, or if i just have to wait a little longer!!! lol

April 3rd, 2008, 1:19 PM	#2 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,648 posts Gave thanks: 81 Thanked 127 times	Are you waiting for your site to show up from the domain, or are you waiting for your Welcome Email with all of your hosting account's information? If your waiting for your welcome email, please send in a ticket to sales, so that they me resend it to you. Also make sure to check your spam/bulk mailbox. Sometimes Surpass emails are filtered into those boxes. http://desk.surpasshosting.com/ If your waiting for your site to come up from the domain, make sure that you have entered the correct nameservers within your registrar. If you still are having problems, then I would suggest submitting a ticket to support. =) __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!

April 3rd, 2008, 1:28 PM	#4 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,648 posts Gave thanks: 81 Thanked 127 times	Your registrar is the place where you purchased your domain name from. For example, if you purchased your domain name from surpassdomains.com, you would log into your account on that site and then go to edit/change nameservers (sometimes called "custom namesevers") once there you would change the "default" nameservers already there with the ones we provided you with in your Welcome email. (EX. ns000.dizinc.com & ns001.dizinc.com) Once you save it, it can take from 2 hours to 48, sometimes much less for the domain to propagate. __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!

April 3rd, 2008, 1:57 PM	#6 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,648 posts Gave thanks: 81 Thanked 127 times	Is it meaning the nameserver and the IP address? Remember the IP address has to be that of the nameservers. You can find it and make sure its correct by pinging the nameserver. If you are using windows go to the START menu and click on RUN. Type cmd into the input field and click enter (or OK). A black window will appear type ping and then leave a space and type in the nameserver, then click enter. It will then give you the IP address. Copy it and paste it again in your registrar and try to see if it works. =) If you're not using windows, then please post your nameserver here and I will ping it for you and give you the IP address. =) BTW: What is your domain name? __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!

April 3rd, 2008, 1:57 PM	#7 (permalink)
Edwin Surpassing Dutch Super #1 Joined in Sep 2004 Lives in Arnhem, the Netherlands Hosted on SH98 2,252 posts Gave thanks: 158 Thanked 37 times	What is your domain name? __________________ sh98

April 3rd, 2008, 1:24 PM	#3 (permalink)
jBananna Registered User Fresh Surpasser Joined in Apr 2008 Lives in Las Vegas Hosted on sh139 12 posts Gave thanks: 2 Thanked 0 times	yes, im waiting for the site to come up from the domain... can you explain what you mean about the right nameservers within my registrar?

April 3rd, 2008, 1:45 PM	#5 (permalink)
jBananna Registered User Fresh Surpasser Joined in Apr 2008 Lives in Las Vegas Hosted on sh139 12 posts Gave thanks: 2 Thanked 0 times	i found the nameserver page that you were talking about. when its only giving me an option to put in one of the nameservers and then the ip address... but when i do that it says the domain does not match.

April 3rd, 2008, 2:03 PM	#8 (permalink)
jBananna Registered User Fresh Surpasser Joined in Apr 2008 Lives in Las Vegas Hosted on sh139 12 posts Gave thanks: 2 Thanked 0 times	beaumondeonline.com

April 3rd, 2008, 2:30 PM	#9 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,648 posts Gave thanks: 81 Thanked 127 times	Please give us an update, whenever you can. =) __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!

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