[Answered] FATAL ERROR in helpdesk

nachenko · April 14th, 2008, 10:00 AM

Hi

I submitted a new ticket to support staff. I sent it, and received the email that says "your ticket has been received blahblah". Ticket ID is GRN-266929.

But now, when I check my ticket list this one does not appear. OK, I try to use the direct link in the email message to view my support ticket and...

Fatal error: ERROR: You do not have access to this ticket. in /home/surpass/public_html/desk/modules/tickets/client_tickets.php on line 168

I don't know what's happening but something's going wrong.

**Roxy** · April 14th, 2008, 10:39 AM

Hmm, are you still getting this message when trying to view the ticket?

Sorry for the inconvenience.

nachenko · April 14th, 2008, 1:36 PM

Yes, still same problem.

**Roxy** · April 15th, 2008, 12:13 PM

This is being looked into.

nachenko · April 15th, 2008, 12:22 PM

I opened a new ticket this morning, everything worked fine. I don't know what the problem was, but it's gone.

Good job everyone at Surpass.

**Roxy** · April 15th, 2008, 12:26 PM

Glad to hear the problem is fixed. =D

April 14th, 2008, 10:00 AM	#1 (permalink)
nachenko Registered User Fresh Surpasser Joined in May 2006 Hosted on sh97 21 posts Gave thanks: 0 Thanked 3 times	[Answered] FATAL ERROR in helpdesk Hi I submitted a new ticket to support staff. I sent it, and received the email that says "your ticket has been received blahblah". Ticket ID is GRN-266929. But now, when I check my ticket list this one does not appear. OK, I try to use the direct link in the email message to view my support ticket and... Fatal error: ERROR: You do not have access to this ticket. in /home/surpass/public_html/desk/modules/tickets/client_tickets.php on line 168 I don't know what's happening but something's going wrong. __________________ learn from my mistakes and don't skip your medication... www.pensamientosdivergentes.net (server SH97)

April 14th, 2008, 10:39 AM	#2 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,279 posts Gave thanks: 59 Thanked 101 times Blog Entries: 4	Hmm, are you still getting this message when trying to view the ticket? Sorry for the inconvenience. __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!

April 14th, 2008, 1:36 PM	#3 (permalink)
nachenko Registered User Fresh Surpasser Joined in May 2006 Hosted on sh97 21 posts Gave thanks: 0 Thanked 3 times	Yes, still same problem. __________________ learn from my mistakes and don't skip your medication... www.pensamientosdivergentes.net (server SH97)

April 15th, 2008, 12:13 PM	#4 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,279 posts Gave thanks: 59 Thanked 101 times Blog Entries: 4	This is being looked into. __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!

April 15th, 2008, 12:22 PM	#5 (permalink)
nachenko Registered User Fresh Surpasser Joined in May 2006 Hosted on sh97 21 posts Gave thanks: 0 Thanked 3 times	I opened a new ticket this morning, everything worked fine. I don't know what the problem was, but it's gone. Good job everyone at Surpass. __________________ learn from my mistakes and don't skip your medication... www.pensamientosdivergentes.net (server SH97)

April 15th, 2008, 12:26 PM	#6 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,279 posts Gave thanks: 59 Thanked 101 times Blog Entries: 4	Glad to hear the problem is fixed. =D __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!

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