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#1 (permalink) |
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Registered User
Fresh Surpasser
Joined in May 2006
Hosted on sh97
21 posts
Gave thanks: 0
Thanked 3 times
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[Answered] FATAL ERROR in helpdesk
Hi
I submitted a new ticket to support staff. I sent it, and received the email that says "your ticket has been received blahblah". Ticket ID is GRN-266929. But now, when I check my ticket list this one does not appear. OK, I try to use the direct link in the email message to view my support ticket and... Fatal error: ERROR: You do not have access to this ticket. in /home/surpass/public_html/desk/modules/tickets/client_tickets.php on line 168 I don't know what's happening but something's going wrong.
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learn from my mistakes and don't skip your medication... www.pensamientosdivergentes.net (server SH97) |
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#2 (permalink) |
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URB4N 5K1LLZ
Super #1
Joined in Sep 2005
Lives in Orlando, FL
Hosted on SH63
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Hmm, are you still getting this message when trying to view the ticket?
Sorry for the inconvenience.
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Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!
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#3 (permalink) |
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Registered User
Fresh Surpasser
Joined in May 2006
Hosted on sh97
21 posts
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Yes, still same problem.
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learn from my mistakes and don't skip your medication... www.pensamientosdivergentes.net (server SH97) |
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#4 (permalink) |
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URB4N 5K1LLZ
Super #1
Joined in Sep 2005
Lives in Orlando, FL
Hosted on SH63
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This is being looked into.
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Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!
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#5 (permalink) |
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Registered User
Fresh Surpasser
Joined in May 2006
Hosted on sh97
21 posts
Gave thanks: 0
Thanked 3 times
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I opened a new ticket this morning, everything worked fine. I don't know what the problem was, but it's gone.
Good job everyone at Surpass.
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learn from my mistakes and don't skip your medication... www.pensamientosdivergentes.net (server SH97) |
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| This user thanks nachenko for this great post! | Kayla (April 26th, 2008) |
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#6 (permalink) |
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URB4N 5K1LLZ
Super #1
Joined in Sep 2005
Lives in Orlando, FL
Hosted on SH63
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Glad to hear the problem is fixed. =D
__________________
Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!
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| This user thanks Roxy for this great post! | Kayla (April 26th, 2008) |