[Answered] Account Information Email - nearing 24hrs

huckyboy · April 25th, 2008, 8:44 AM

hi guys, i signed up for a VPS account last night (11pm Manila Time) and till now i havent received the account information email. I got the Surpass VPS Signup Receipt email though, it contains a Username and Password. Im not sure of where to put them in though.

Now its nearing the 24hr mark (yeah i know you still got 2hrs

) and i still havent got the account information email, but its just that im really itching to get the account as this would be my very first VPS and im so excited lol

btw, just to let you know before i took the plunge of having a VPS, i did some extensive research and everything i read of Surpass is just awesome! so im here now and looking forward for fun and profitable time here in Surpass

**Roxy** · April 25th, 2008, 10:30 AM

Hello Huckboy, thank you for signing up with Surpass Hosting and welcome to Surmunity.

In regards to your welcome email, have you tried checking your spam/bulk mailbox? Sometimes Surpass emails are filtered into those boxes. If not then I would highly suggest submitting a ticket to the sales department in the help desk.

http://desk.surpasshosting.com/

Thank you for your patience. =)

huckyboy · April 25th, 2008, 10:42 AM

Thanks Roxy

i checked the spam folder and nothing is in there

the ticket id is GRW-714641

thanks!

i just love the smileys in here hehe

huckyboy · April 25th, 2008, 10:48 AM

i just found something cool, when i signed up for the helpdesk and viewed my tickets, i saw my application for VPS

but its still open, so another wait for me...

huckyboy · April 25th, 2008, 2:15 PM

update!!!

i got my account details now

thanks Roxy Rick B and Thomas for the swift response

**Roxy** · April 25th, 2008, 2:28 PM

Glad that you could get it! Please do not hesitate to post here for any problems, comments, or questions you may have. =)

huckyboy · April 25th, 2008, 2:36 PM

uhhmm.. haha actually i reopened the ticket since i got 2 IP addresses in the account email and only one is working. im a bit at a loss here (beginner's woes

)

**Roxy** · April 25th, 2008, 2:57 PM

Hmm...I'm sure they will answer your ticket soon about this.

huckyboy · April 25th, 2008, 3:02 PM

yeah, from the response time i got the first time im really impressed.

i got a feeling that they mistakenly setup the account on the wrong IP. the other ip is working, and the cpanel is all setup in there, but the problem is there's no cpanel license for that ip lol

the cpanel license is for the other ip that i could not connect to

April 25th, 2008, 8:44 AM	#1 (permalink)
huckyboy Registered User Fresh Surpasser Joined in Apr 2008 14 posts Gave thanks: 0 Thanked 1 Time in 1 Post	[Answered] Account Information Email - nearing 24hrs hi guys, i signed up for a VPS account last night (11pm Manila Time) and till now i havent received the account information email. I got the Surpass VPS Signup Receipt email though, it contains a Username and Password. Im not sure of where to put them in though. Now its nearing the 24hr mark (yeah i know you still got 2hrs ) and i still havent got the account information email, but its just that im really itching to get the account as this would be my very first VPS and im so excited lol btw, just to let you know before i took the plunge of having a VPS, i did some extensive research and everything i read of Surpass is just awesome! so im here now and looking forward for fun and profitable time here in Surpass

April 25th, 2008, 10:30 AM	#2 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,279 posts Gave thanks: 59 Thanked 101 times Blog Entries: 4	Hello Huckboy, thank you for signing up with Surpass Hosting and welcome to Surmunity. In regards to your welcome email, have you tried checking your spam/bulk mailbox? Sometimes Surpass emails are filtered into those boxes. If not then I would highly suggest submitting a ticket to the sales department in the help desk. http://desk.surpasshosting.com/ Thank you for your patience. =) __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!

April 25th, 2008, 2:28 PM	#6 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,279 posts Gave thanks: 59 Thanked 101 times Blog Entries: 4	Glad that you could get it! Please do not hesitate to post here for any problems, comments, or questions you may have. =) __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!

April 25th, 2008, 2:57 PM	#8 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,279 posts Gave thanks: 59 Thanked 101 times Blog Entries: 4	Hmm...I'm sure they will answer your ticket soon about this. __________________ Roxanne Surpass Staff Urban Roxy -Personal Blog SH63 - the best darn shared server!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

April 25th, 2008, 10:42 AM	#3 (permalink)
huckyboy Registered User Fresh Surpasser Joined in Apr 2008 14 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Thanks Roxy i checked the spam folder and nothing is in there the ticket id is GRW-714641 thanks! i just love the smileys in here hehe

April 25th, 2008, 10:48 AM	#4 (permalink)
huckyboy Registered User Fresh Surpasser Joined in Apr 2008 14 posts Gave thanks: 0 Thanked 1 Time in 1 Post	i just found something cool, when i signed up for the helpdesk and viewed my tickets, i saw my application for VPS but its still open, so another wait for me...

April 25th, 2008, 2:15 PM	#5 (permalink)
huckyboy Registered User Fresh Surpasser Joined in Apr 2008 14 posts Gave thanks: 0 Thanked 1 Time in 1 Post	update!!! i got my account details now thanks Roxy Rick B and Thomas for the swift response

April 25th, 2008, 2:36 PM	#7 (permalink)
huckyboy Registered User Fresh Surpasser Joined in Apr 2008 14 posts Gave thanks: 0 Thanked 1 Time in 1 Post	uhhmm.. haha actually i reopened the ticket since i got 2 IP addresses in the account email and only one is working. im a bit at a loss here (beginner's woes )

April 25th, 2008, 3:02 PM	#9 (permalink)
huckyboy Registered User Fresh Surpasser Joined in Apr 2008 14 posts Gave thanks: 0 Thanked 1 Time in 1 Post	yeah, from the response time i got the first time im really impressed. i got a feeling that they mistakenly setup the account on the wrong IP. the other ip is working, and the cpanel is all setup in there, but the problem is there's no cpanel license for that ip lol the cpanel license is for the other ip that i could not connect to

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)