Pay Bill Automatically?

LCBacia · May 2nd, 2008, 4:56 AM

I just got this email saying my invoice was processed with errors and that I would have to pay manually. (Which I just did)
When I was checking my Credit Card info it said it was empty (I’ve just updated it) but I’m almost 99.9% sure I saved it when I first signed up.
Now that it’s updated will it pay my invoices automatically on time? Or am I going to have to keep doing this. This is the first time this has happen in the 3+ years I’ve been with you guys (this is a new account) so I’m kind of like whhhaaattt???

**Twist3d** · May 2nd, 2008, 7:30 AM

When you have your credit card on file as a cc batch it should automatically pay the bill.

**Dan** · May 2nd, 2008, 11:01 AM

If this is the first time in 3+ years it is likely that your account was recently migrated to our new billing system. If that's the case there was no way for us to migrate your credit card on file to this new billing system which is why it was blank.

Now that you have updated it, any invoices opened from now on will be charged automatically.

LCBacia · May 2nd, 2008, 3:49 PM

Quote:

Originally Posted by Twist3d

When you have your credit card on file as a cc batch it should automatically pay the bill.

That's what I thought!...That's why I was asking why it didnt work?

Thanks Dan...Idk what happen I still think maybe I didn't save it when I re-signed up...but then I also think I did!
It's all good I was just wondering if it was me, which I guess it was lol because it was a new card, information, everything even though I was using the same account, still seems like you guys would have updated it initially. I guess I didn't save it. Who knows
As of right now it's on file so everything should work out next month

TY For responding!

**Twist3d** · May 3rd, 2008, 8:45 AM

The billing system I'm on really sucks! I want to be put on one that actually works!

More information here.

keithj · May 3rd, 2008, 12:46 PM

I got a Suspend Notice #1 this morning due to my payment not going through. I paid the invoice manually with the SAME card that Surpass has on file and the payment went through fine. I opened a ticket because a similar thing happened back in March with many Surpass accounts:

https://desk.surpasshosting.com/inde...wnews&newsid=7

I got the following reply on my ticket:

Quote:

Hello,

Thank you for your payment.

Now the credit card information we have on file is:

Billing Method: CC Batch
CC Number: XXXX-XXXX
Exp Date: X/XXXX

If you had to make a manual payment last month also, then you will need to update your credit card information.
For some reason this card we have on file now is not working.

I am sorry for any confusion we have caused.

Thank you for your cooperation and patience.

I had to make a manual payment in March due to a problem with Surpass, not my card. Dan mentions a new billing system here as a possible problem but the person replying to my ticket is basically telling me my card is bad (although a manual payment went through successfully). What exactly is going on with billing?

ZENGHOST · May 3rd, 2008, 12:52 PM

Quote:

Originally Posted by keithj

I got a Suspend Notice #1 this morning due to my payment not going through. I paid the invoice manually with the SAME card that Surpass has on file and the payment went through fine. I opened a ticket because a similar thing happened back in March with many Surpass accounts:

https://desk.surpasshosting.com/inde...wnews&newsid=7

I got the following reply on my ticket:

Dan mentions a new billing system here as a possible problem but the person replying to my ticket is basically telling me my card is bad (although a manual payment went through successfully). What exactly is going on with billing?

I was just coming on here to check this same situation (I just submitted my ticket as well). Back in March (same as you) I got the same notice and was told this:

Quote:

According to our records, it appears that our billing system did not attempt to charge your card this month. We are in contact with our programming team to investigate the issue. In the meantime, we have adjusted your due date to 3/4/2008 and your account should be automatically debited either today (3/3/2008) or tomorrow.

Surpass took care of it quickly and it got done fine in April so I thought it was all good but not it's back again. I don't doubt that they'll take care of it quickly again this time, but I hope I don't have to do this every other month.

May 2nd, 2008, 4:56 AM	#1 (permalink)
LCBacia Registered User Seasoned Poster Joined in Mar 2008 Lives in Jax ~ FL Hosted on Pass82 48 posts Gave thanks: 3 Thanked 2 times	Pay Bill Automatically? I just got this email saying my invoice was processed with errors and that I would have to pay manually. (Which I just did) When I was checking my Credit Card info it said it was empty (I’ve just updated it) but I’m almost 99.9% sure I saved it when I first signed up. Now that it’s updated will it pay my invoices automatically on time? Or am I going to have to keep doing this. This is the first time this has happen in the 3+ years I’ve been with you guys (this is a new account) so I’m kind of like whhhaaattt??? Last edited by LCBacia; May 2nd, 2008 at 4:57 AM.

May 2nd, 2008, 7:30 AM	#2 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,120 posts Gave thanks: 18 Thanked 26 times	When you have your credit card on file as a cc batch it should automatically pay the bill. __________________ Pass81 [ Twist3d.net ]

May 2nd, 2008, 11:01 AM	#3 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,502 posts Gave thanks: 128 Thanked 165 times	If this is the first time in 3+ years it is likely that your account was recently migrated to our new billing system. If that's the case there was no way for us to migrate your credit card on file to this new billing system which is why it was blank. Now that you have updated it, any invoices opened from now on will be charged automatically. __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

May 3rd, 2008, 8:45 AM	#5 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,120 posts Gave thanks: 18 Thanked 26 times	The billing system I'm on really sucks! I want to be put on one that actually works! More information here. __________________ Pass81 [ Twist3d.net ]

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