New Account Problems

filmandtvscripts · February 5th, 2004, 11:30 PM

Hi, I've been waiting 24 hours for a responce to my Add-on question.

Here are my problems so far.

1) Please check out my cpanel, it's not working properly, the graphics are not loading. and it's very confusing to look at and figure out.

2) My add-on domains are not being added properly, yet the subdomains are.

3) My add-on domains are not forwarding to the subdomain names.

I've tried removing and redoing and it's just not working.

Thanks.

**patrickb** · February 6th, 2004, 1:03 AM

Please email support

surpasshosting.com with your domain name and all the problems you are having. Also mentioned exactly which addon domains you are trying to add, the steps you are taking, and any errors you are receiving to help speed up the process.

Thanks

filmandtvscripts · February 6th, 2004, 9:45 AM

24/7 support.... What a joke! I've been waiting 24 hours and you do a hand off about my problem. Some how you were able to help me here in this forum the other day, but not today?

Why can't you answer this question or forward my question to support

yourself, since this is what a good company with good customer suppolrt would do.

I'll tell you why, because you don't want the public reading this forum and seeing that your site doesn't work.

Actually nothing has worked properly since I signed up.

Check my trouble tickets and support logs and you will see that I've been asking for the same problems to be fixed since I signed up!

THINKING OF A NEW ACCOUNT HERE, BEWARE, AVOID, DON'T DO IT.

MrNilo · February 9th, 2004, 11:19 PM

It's amazing how one persons lack of patience equates to "bad reviews". I own two accounts, and a friend of mine owns his own. We've had no issues, and the issues we did have are nothing to warrent "OMG DON'T USE THESE PEOPLE!" It'd be different if they had loads of down time. Wouldn't it?

Ugg, if this post is 'out of line', please delete. I don't wanna start anything, I just don't like people who are unwilling to wait.

**Kayla** · February 29th, 2004, 11:52 PM

http://www.surmunity.com/search.php?...s&searchid=619

February 6th, 2004, 1:03 AM	#2 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	Please email supportsurpasshosting.com with your domain name and all the problems you are having. Also mentioned exactly which addon domains you are trying to add, the steps you are taking, and any errors you are receiving to help speed up the process. Thanks __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

February 29th, 2004, 11:52 PM	#5 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,699 posts Gave thanks: 943 Thanked 806 times	http://www.surmunity.com/search.php?...s&searchid=619 __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

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February 5th, 2004, 11:30 PM	#1 (permalink)
filmandtvscripts Registered User Fresh Surpasser Joined in Feb 2004 8 posts Gave thanks: 0 Thanked 0 times	Hi, I've been waiting 24 hours for a responce to my Add-on question. Here are my problems so far. 1) Please check out my cpanel, it's not working properly, the graphics are not loading. and it's very confusing to look at and figure out. 2) My add-on domains are not being added properly, yet the subdomains are. 3) My add-on domains are not forwarding to the subdomain names. I've tried removing and redoing and it's just not working. Thanks.

February 6th, 2004, 9:45 AM	#3 (permalink)
filmandtvscripts Registered User Fresh Surpasser Joined in Feb 2004 8 posts Gave thanks: 0 Thanked 0 times	24/7 support.... What a joke! I've been waiting 24 hours and you do a hand off about my problem. Some how you were able to help me here in this forum the other day, but not today? Why can't you answer this question or forward my question to support yourself, since this is what a good company with good customer suppolrt would do. I'll tell you why, because you don't want the public reading this forum and seeing that your site doesn't work. Actually nothing has worked properly since I signed up. Check my trouble tickets and support logs and you will see that I've been asking for the same problems to be fixed since I signed up! THINKING OF A NEW ACCOUNT HERE, BEWARE, AVOID, DON'T DO IT.

February 9th, 2004, 11:19 PM	#4 (permalink)
MrNilo Registered User Comfy Contributor Joined in Jan 2004 Lives in Sterling, VA Hosted on Fresh 118 posts Gave thanks: 0 Thanked 0 times	It's amazing how one persons lack of patience equates to "bad reviews". I own two accounts, and a friend of mine owns his own. We've had no issues, and the issues we did have are nothing to warrent "OMG DON'T USE THESE PEOPLE!" It'd be different if they had loads of down time. Wouldn't it? Ugg, if this post is 'out of line', please delete. I don't wanna start anything, I just don't like people who are unwilling to wait.

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