Where Should I Suggest A Knowledgebase Article?

capitalfellow · February 16th, 2004, 12:46 AM

Since I'm a new customer I think this is the best place for me to ask this. Where should I suggest a knowledge base article?

During the presales process one of the things I wanted to know was what PHP libraries were installed on shared hosting accounts. I could find the similar information about PERL modules in the demo cpanel, but I think a KB article listing available PHP libraries (and logically a KB article listing PERL modules would be easier to find than through the demo cpanel) would save presales an email or so.

Consequently, when I asked this question of presales they suggested running phpinfo on my account. This is not the right answer if I'm wanting to find this out as a perspective customer before I have an account.

**Kayla** · February 16th, 2004, 1:32 AM

Sure, we can do that.

Basically, we can install just about any module one could want.
So when you sign up and it is not there, ask support about it.
* Will include that in the article.

**patrickb** · February 16th, 2004, 2:27 AM

Also,

I have made a phpinfo file on one of the servers for this very purpose. Just need to update the knowledge base about it. Teq?

View http://fresh.surpasshosting.com/phpinfo.php for the php information.

**Kayla** · February 16th, 2004, 2:55 AM

http://desk.surpasshosting.com/?_a=knowled..._j=subcat&_i=12

February 16th, 2004, 1:32 AM	#2 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Sure, we can do that. Basically, we can install just about any module one could want. So when you sign up and it is not there, ask support about it. * Will include that in the article. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

February 16th, 2004, 2:27 AM	#3 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	Also, I have made a phpinfo file on one of the servers for this very purpose. Just need to update the knowledge base about it. Teq? View http://fresh.surpasshosting.com/phpinfo.php for the php information. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

February 16th, 2004, 2:55 AM	#4 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	http://desk.surpasshosting.com/?_a=knowled..._j=subcat&_i=12 __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

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February 16th, 2004, 12:46 AM	#1 (permalink)
capitalfellow Registered User Fresh Surpasser Joined in Feb 2004 Lives in Charlotte, NC Hosted on Flash 4 posts Gave thanks: 0 Thanked 0 times	Since I'm a new customer I think this is the best place for me to ask this. Where should I suggest a knowledge base article? During the presales process one of the things I wanted to know was what PHP libraries were installed on shared hosting accounts. I could find the similar information about PERL modules in the demo cpanel, but I think a KB article listing available PHP libraries (and logically a KB article listing PERL modules would be easier to find than through the demo cpanel) would save presales an email or so. Consequently, when I asked this question of presales they suggested running phpinfo on my account. This is not the right answer if I'm wanting to find this out as a perspective customer before I have an account.

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