coolasheka

Hi,
i would like to sign up for an account (Standard) and have a few questions.
1. how long do i have before i have to transfer my domain. one host had a condition that i must transfer within 14 days or my account will be cancelled. do you have any such rules? my current hosting account with another company is for another month
2. i have a huge amount of data/database that i have to transfer.. close to 900MB. i will have to transfer this via ftp. will i have any support geting the database to connect, etc.. even if i have to pay for it..
3. i have problems running cron jobs with my current host. its probably the way i set it up, but with cpanel.. things are pretty straight forward. thing is.. the cron job fails about 15% of the time. is this normal?
4. Do you have any policies regarding the type of files we can store? im not going to put any kind of porn/adult material. i have a lot of real media.. (explains the 900MB)

you guys have the best plan ive ever seen. i saw this site on findmyhosting.com...

anyways.. thanks in advance for the answers

Travis

I highly doubt surpass does
they'll help you and im almost sure for free
i havent had any problems with the cron jobs yet and i have used them for a whileas long as its not illegal

__________________
"A lot of people are waiting for Martin Luther King or Mahatma Gandhi to come back -- but they are gone. We are it. It is up to us. It is up to you."
— Marian Wright Edelman

coolasheka

Thanks for the reply. is the account activation instant? Just asking.. I read a post from another member who said his account was not activated even after paying.

Travis

ah give it about 1/4 to 1/2 a second and it will be made!

i think the person you are talking about is to do with domains

__________________
"A lot of people are waiting for Martin Luther King or Mahatma Gandhi to come back -- but they are gone. We are it. It is up to us. It is up to you."
— Marian Wright Edelman

Kayla

Looks like unleashed cut the cake first, but I've got a slice.
(You have a cool name coolasheka, so I thought I would speak in a cool tone so you would like me.) :roll:

1. You can have an account with us at anytime, and not attach a domain to it for as long as you want.

2. Does the other host have cPanel? We can attempt to transfer it if they do, although it would be very helpful if you would download as much as you could. That way the chances of the transfer completing without any errors would be higher.

3. I can't say that is normal. I am sure our support can get your cron jobs working perfectly, I'm not an expert about those but I am aware that they're pretty simple.

4. Hmm, are they songs that you aren't singing? :reddance:

Thanks for the comment (we hear that one all the time) :-D

And thank you for your overall interest in Surpass.

Kayla

Yes, that other post was about an error received when getting a domain name. They just seen an error in their domain control panel, but the domain registration did go through when that happens so nothing is wrong, which reminds me I need to tell them that now. :titanic:

coolasheka

Thanks once again for your quick response.. i will definintely sign up for the account in a little bit. one more feather to your hat!

thanks

Kayla

:foryou:

Welcome!

coolasheka

you accept payments in monthly installments also? and your money back guarantee? 90 days? is this for real? most hosts crib about a 14 day money back policy..