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arnists · April 20th, 2004, 2:16 PM

I signed up for arnists.com yesterday

~ 11 GMT. It's now coming up on 17:00 gmt and still no ping or trace to http://arnists.com. I'm using traceroute.org (a fine site for detecting network problems) so it's not just a local DNS problem. I show up fine in some whois databases but not all. surpassdomains.com says 1 business day and 2 days if there are any extenuating circumstances (server outage etc.)

I sent an email to <email deleted>

about 11 o'clock and have yet to receive an answer.

:titanic:

HELP

**sam** · April 20th, 2004, 2:25 PM

hi arnists.

couple of things

please update your signature to include your server name and URL ( i get that its arnists.com ) but update the signature anyway.

second thing is - even after updating a domain record it takes up to 72 hours for the DNS tables to propagate worldwide.

third thing - emailing individual staff members is not the way to get support.

you need to email support

surpasshosting.com - that account is watched 24/7/365

arnists · April 20th, 2004, 2:28 PM

Quote:

Originally Posted by unleashed

which server are you on?
which hosting did you get shared or reseller?
What are the name servers in the welcome email?
Are they?
ns100.dizinc.com?
ns101.dizinc.com?

xxx.xxx.238.158
Deluxe hosting package

surpasshosting.com
ns100.dizinc.com 66.194.41.160
ns101.dizinc.com 66.194.152.190
yes.

**sam** · April 20th, 2004, 2:31 PM

sorry we lost some context for the thread here.

arnists · April 20th, 2004, 2:33 PM

Quote:

Originally Posted by sam

hi arnists.

couple of things

please update your signature to include your server name and URL ( i get that its arnists.com ) but update the signature anyway.

Done (I think)

Quote:

Originally Posted by sam

second thing is - even after updating a domain record it takes up to 72 hours for the DNS tables to propagate worldwide.

This I knew, I tried tracing from 5 points within the US. Where are the servers physically?

Quote:

Originally Posted by sam

third thing - emailing individual staff members is not the way to get support.

you need to email support

surpasshosting.com - that account is watched 24/7/365

Thanx. I replied to an email g sent. Will use the other one instead.

**sam** · April 20th, 2004, 2:38 PM

by the way, welcome aboard. have faith this will get sorted out.

arnists · April 20th, 2004, 2:39 PM

Quote:

Originally Posted by sam

by the way, welcome aboard. have faith this will get sorted out.

I do, I do. Oddly enough I chose this hosting company on the strength of a review on a blog (somewhere) written by a leaving customer. He seemed so sad to have to leave.

**sam** · April 20th, 2004, 2:48 PM

excellent. referrals in all directions!

and thanks for updating your signature.

**Kayla** · April 20th, 2004, 4:14 PM

I am showing this,

Domain Name: ARNISTS.COM
Updated Date: 19-apr-2004

So if it was recently updated again, there needs to be some more time.

:crash:

April 20th, 2004, 2:16 PM	#1 (permalink)
arnists Registered User Fresh Surpasser Joined in Apr 2004 Lives in Reykjvík, Iceland 19 posts Gave thanks: 0 Thanked 0 times	*Impatient bgger** I signed up for arnists.com yesterday ~ 11 GMT. It's now coming up on 17:00 gmt and still no ping or trace to http://arnists.com. I'm using traceroute.org (a fine site for detecting network problems) so it's not just a local DNS problem. I show up fine in some whois databases but not all. surpassdomains.com says 1 business day and 2 days if there are any extenuating circumstances (server outage etc.) I sent an email to <email deleted> about 11 o'clock and have yet to receive an answer. :titanic: HELP __________________ I am the Barber of Seville Server: xxx.xxx.238.158 Domain: arnists.com

April 20th, 2004, 2:25 PM	#2 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	hi arnists. couple of things please update your signature to include your server name and URL ( i get that its arnists.com ) but update the signature anyway. second thing is - even after updating a domain record it takes up to 72 hours for the DNS tables to propagate worldwide. third thing - emailing individual staff members is not the way to get support. you need to email supportsurpasshosting.com - that account is watched 24/7/365

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April 20th, 2004, 2:31 PM	#4 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	sorry we lost some context for the thread here.

April 20th, 2004, 2:38 PM	#6 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	by the way, welcome aboard. have faith this will get sorted out.

April 20th, 2004, 2:48 PM	#8 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	excellent. referrals in all directions! and thanks for updating your signature.

April 20th, 2004, 4:14 PM	#9 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	I am showing this, Domain Name: ARNISTS.COM Updated Date: 19-apr-2004 So if it was recently updated again, there needs to be some more time. :crash:

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