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Old April 26th, 2004, 4:39 PM   #1 (permalink)
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Exclamation Urgent support request response time?

Hi.

We signed up for the dedicated server 3 days ago.
Today the server has been setup, and we've posted the urgent request about the DNS for the server to supportSurpassHosting.com more than 8 hours ago. There is no reply yet.

Also, we cannot reach you on AIM.

Could you please let us know when we can expect to get the reply?

Regards,
A.D.
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Old April 26th, 2004, 4:43 PM   #2 (permalink)
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Quote:
Originally Posted by AdamD
Hi.

We signed up for the dedicated server 3 days ago.
Today the server has been setup, and we've posted the urgent request about the DNS for the server to supportSurpassHosting.com more than 8 hours ago. There is no reply yet.

Also, we cannot reach you on AIM.

Could you please let us know when we can expect to get the reply?

Regards,
A.D.
What sort of DNS problems are you having?
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Old April 26th, 2004, 5:08 PM   #3 (permalink)
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Hi.

Thanks for your willingness to help.
We just received the reply from Surpass, but we will definitely get back to you in case of no reply to our primary request

Thanks again.

Regards,
A.D.
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Old April 26th, 2004, 5:21 PM   #4 (permalink)
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Quote:
Originally Posted by AdamD
Hi.

Thanks for your willingness to help.
We just received the reply from Surpass, but we will definitely get back to you in case of no reply to our primary request

Thanks again.

Regards,
A.D.
Not a problem. Good luck with everything.
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