I am assuming you guys are busy....

angelic81 · June 7th, 2004, 12:36 AM

I am assuming you guys are busy because of the promotion weekend since I sent a ticket into technical support they responded within 15 minutes and told me they would foward the ticket to sales, I still have still yet to get a response... I will post the ticket here maybe someone can help me?

Quote:

Hello I just signed up and I have 3 questions, I had sent a ticket to technical support they responded within a few minutes saying they would send this ticket to sales, but i've yet to get a response

1) I registered my domain with Directi, I checked the nameservers and they appear to be correct
But I cannot log into my reseller WHM panel or into Cpanel. For Cpanel it says

"There is no website configured at this address. You are seeing this page because there is nothing configured for the site you have requested. If you think you are seeing this page in error, please contact the site administrator or datacenter responsible for this site."

2) My second question: In the surmunity forums I asked about overselling and was told by a staff member you guys could implement it for me. I am just looking to divide the badnwidth and space a bit more evenly. I tried to find the url for the forum thread but couldnt. What are the prices for additional space and bandwidth in case by chance I do go over?

3)My third question Is since i signed up today June 5th who do I contact to recieve my free package? Since I bought a bronze reseller package I'd like the same one thanks

June 7th, 2004, 12:47 AM

You have to wait, give it some time and things would be smooth. I just order a plan and not the 2 for 1 deal (2 days before it took place; What I know, I don't need it).

Quote:

2) My second question: In the surmunity forums I asked about overselling and was told by a staff member you guys could implement it for me. I am just looking to divide the badnwidth and space a bit more evenly. I tried to find the url for the forum thread but couldnt. What are the prices for additional space and bandwidth in case by chance I do go over?

This is in the FAQ, for needing space and going over bandwidth is really outstanding for the prices. I just got done seaching thru 128 hosting sites and this is one of the hidden fees. Surpass is really outstanding compare to what I saw.

**Etan** · June 7th, 2004, 1:27 AM

Quote:

3)My third question Is since i signed up today June 5th who do I contact to recieve my free package? Since I bought a bronze reseller package I'd like the same one thanks

Buy 1 plan, get 1 free.

check here...tells ya what info they need and to whom to submit it.

welcome to suprass!

**Kayla** · June 7th, 2004, 1:30 AM

Quote:

Originally Posted by oc12

You have to wait, give it some time and things would be smooth. I just order a plan and not the 2 for 1 deal (2 days before it took place; What I know, I don't need it).

This is in the FAQ, for needing space and going over bandwidth is really outstanding for the prices. I just got done seaching thru 128 hosting sites and this is one of the hidden fees. Surpass is really outstanding compare to what I saw.

128?

What?

**Kayla** · June 7th, 2004, 1:52 AM

You should be able to log in now to your account, we apologize for the wait on resolving that.

angelic81 · June 7th, 2004, 3:08 AM

It still doesn't work.... could a staff member please get back to me through either one of the 2 tickets that I sent that are still open... thank you.

**Kayla** · June 7th, 2004, 3:39 AM

After further research, your username is platinum.

The welcome email had platinu, that was the issue. We apologize.

angelic81 · June 7th, 2004, 6:28 PM

ok thanks

I still need to know how overselling can be activated and a link to the exact pricing of extra space and bandwidth would be helpful

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June 7th, 2004, 1:52 AM	#5 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	You should be able to log in now to your account, we apologize for the wait on resolving that.

June 7th, 2004, 3:08 AM	#6 (permalink)
angelic81 Registered User Seasoned Poster Joined in Feb 2004 54 posts Gave thanks: 1 Thanked 3 times	It still doesn't work.... could a staff member please get back to me through either one of the 2 tickets that I sent that are still open... thank you.

June 7th, 2004, 3:39 AM	#7 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	After further research, your username is platinum. The welcome email had platinu, that was the issue. We apologize.

June 7th, 2004, 6:28 PM	#8 (permalink)
angelic81 Registered User Seasoned Poster Joined in Feb 2004 54 posts Gave thanks: 1 Thanked 3 times	ok thanks I still need to know how overselling can be activated and a link to the exact pricing of extra space and bandwidth would be helpful

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