jessicka

i use outlook express for my email accounts for my domain violeteyes.org (which my main domain is listed under gothicpleasures.com i believe) the mail was working fine now i cannot send emails for some reason and it won't let me log into my control panel i am using the correct user name & pass i believe do you know what's up with this?

thanks
jessicka

jessicka

p.s. i cannot email support it will not let me actually all accounts will not send email even under my main account gothicpleasures.com i need help!!! i do not even know if my email is reaching me but i know for sure it will not send at all like i said i use outlook.

Bigjohn

jess-

do you have a hotmail / yahoo email account? if so, go to desk.surpasshosting.com. You can open a ticket there, and use the yahoo/hotmail account as your email address in the ticket.

John

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Rai

It may be something how your Outlook Express is set up. Make sure in your accounts setting you have "My server requires authentication" under the Outgoing Mail Server clicked. If you're only getting an error when you're trying to send out, that's most commonly the issue. Or if it is clicked, try unclicking it. I've never had trouble with an actual email server through all the hosts I've been on, simply how I've tried to set up through Outlook.

~Rai

Steve

Once you have successfully created an e-mail address from cPanel, simply open up Outlook Express and follow the instructions I have provided for you below:

1. From the Tools menu, choose "Accounts."
2. Select the "Mail" tab.
3. Click the "Add" button.
From the Add menu, click "Mail."
3. In the text box labeled Display Name, type your name and click "Next."
4. In the Email Address box, type your full e-mail address (e.g., "youyourdomain.com" -- make sure you replace yourdomain.com with your web address).
5. Select "POP3" to answer the question "My incoming mail server is a…."
6. Type "mail.yourdomain.com" in the Incoming Mail (POP3, IMAP, or HTTP) Server box. (Replacing yourdomain.com with your web address)
7. Type "mail.yourdomain.com" in the Outgoing Mail (SMTP) Server box.
Click "Next." (Again, replacing yourdomain.com with your web address)
8. In the Account Name box, type your full e-mail address (e.g., "youyourdomain.com" -- make sure you replace yourdomain.com with your web address).
9. In the Password box, type the password which you have set in cPanel for the e-mail account you are setting up.
*If you want Outlook Express to remember your password, check the "Remember password" box.
10. Do not check the "Log on using secure password" box.
11. Click "Next."
12. Click "Finish."

NOW:
1. From the Tools menu, choose "Accounts."
2. Select the "Mail" tab.
3. Double-click the account labeled "mail.yourdomain.com" (instead of yourdomain.com, you will see your web address).
4. Select the "Servers" tab.
5. Check the box next to "My Server Requires Authentication."
6. Click "OK."

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jessicka

how to set up mail in outlook express i been using it for yrs everything was working fine up until today.

Steve

Jessicka, I've posted the instructions above as to how to set it up. Please try re-configuring it and see if you have any luck. If the e-mail address doesn't work AFTER you have re-configured it using my directions provided above, please be specific and tell us the error you are getting so we will know how to further help you. Thank you!

__________________
Website: Steve.SC
Server: SH98

Bigjohn

did you try my solution Jess?

__________________
Proud to be a Surmunity Mod!
XEON PASS60 PASS61
Make a fundamental difference!
My Sites:
Curious about Brewing Beer? Join the community!
>>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax
Get into an Art museum
Victorian London
It's your brain -ON WEB - mybrainhost.com (under development)
What SHOULD Government do? Much Less than it Does!

btouch

Not hyaving done this step here was messing me ALL kinds of up!

thank you!!