contact email account

saucemaster · August 25th, 2004, 1:05 PM

with all the downtime recently, i would like to change my contact information to a gmail account. there used to be a link on the front page of surpasshosting.com to a sort of account manager, but i can't find it now that the site has been redesigned. can someone tell me where to find it? or can i do it in cpanel somewhere? thanks.

**Isfahan** · August 25th, 2004, 1:26 PM

Hi,

SurpassDomains:: http://www.surpassdomains.com/aLogIn.php
SurpassHosting:: http://www.surpasshosting.com/order/clogin.php

Hope it helps,
Isfahan.

saucemaster · August 25th, 2004, 2:01 PM

that is what i was looking for, thanks.
once i logged in, though, it still seems like there was someplace else i gave a contact email. i'll keep searching my sign up emails. thanks.

**Bigjohn** · August 25th, 2004, 2:02 PM

Quote:

Originally Posted by saucemaster

that is what i was looking for, thanks.
once i logged in, though, it still seems like there was someplace else i gave a contact email. i'll keep searching my sign up emails. thanks.

There is. Bottom left side of your CPanel.

**Kayla** · August 25th, 2004, 2:03 PM

We never have used the email in cPanel for anything.

Only need to fill it out to get system notices about your bandwidth usage.

The email we use is in the client area.

http://my.surpasshosting.com
(http://www.surpasshosting.com/order/clogin.php)

**mobius** · August 25th, 2004, 2:05 PM

I was actually wondering about that. I'm not sure if that was implemented after I joined surpass, but I don't know how to get in...

Im dumb.:p

saucemaster · August 25th, 2004, 2:09 PM

i don't remember seeing the account management area when i first signed up, either.

kayla, is the 'client area' you menion accessed at the url that isfahan listed above?
http://www.surpasshosting.com/order/clogin.php ?

when i logged in there, one of my domains was missing. do i need to manually enter each one?

having similar logins for each cpanel, logins at surpassdomains, and logins at surpasshosting, logins at whm, is getting confusing.

**Kayla** · August 25th, 2004, 2:14 PM

This explains what we needed upon sign up.
Part 1: Setting up your hosting account

Basically, all you need to do is keep your email address updated in the Client Area, so that we are able to contact you successfully.

Within the cPanel, the email address there is used only by the system to send bandwidth notices or other messages.

As for SurpassDomains, if you ever need anything regarding an account there, the email address for support is domains[at]surpasshosting.com

If you don't see one of your accounts in your Client Area, that might mean that when you signed up for a second account, you didn't log in. You just might have chose another Client Area name and pass, and because of that the accounts aren't together.

**Kayla** · August 25th, 2004, 2:15 PM

We started using a different ordering system in July 2003.

We were going to add everyone from the old system into it, but it wasn't working out too easily.

If we need to contact anyone at anytime whether they are in the new system or not, we do a number of things such as view the Whois info for an email, look up old support tickets, etc. We find a way. But it is much easier if the email is updated. Usually the older clients are settled in and we never really have to contact them for much, so far it works out fine.

New system has been in place for a year now.

August 25th, 2004, 1:05 PM	#1 (permalink)
saucemaster Registered User Comfy Contributor Joined in Oct 2003 Lives in midtown atlanta Hosted on viva 174 posts Gave thanks: 0 Thanked 1 Time in 1 Post	contact email account with all the downtime recently, i would like to change my contact information to a gmail account. there used to be a link on the front page of surpasshosting.com to a sort of account manager, but i can't find it now that the site has been redesigned. can someone tell me where to find it? or can i do it in cpanel somewhere? thanks. __________________ pass8: www.sisyphean.com saprus: www.postbaroque.com

August 25th, 2004, 1:26 PM	#2 (permalink)
Isfahan Surpass God On a golden path... Joined in Aug 2004 Lives in Leeds, UK Hosted on Ultra 359 posts Gave thanks: 0 Thanked 0 times	Hi, SurpassDomains:: http://www.surpassdomains.com/aLogIn.php SurpassHosting:: http://www.surpasshosting.com/order/clogin.php Hope it helps, Isfahan. __________________ Server: Ultra Website: ShucksVille.com / RelentlessImpact.com ---------------------------------------------------------------------- ShucksVille: Never following footsteps, creating our own! Relentless.Impact: Taking media to the next level! :surpass:

August 25th, 2004, 2:01 PM	#3 (permalink)
saucemaster Registered User Comfy Contributor Joined in Oct 2003 Lives in midtown atlanta Hosted on viva 174 posts Gave thanks: 0 Thanked 1 Time in 1 Post	that is what i was looking for, thanks. once i logged in, though, it still seems like there was someplace else i gave a contact email. i'll keep searching my sign up emails. thanks. __________________ pass8: www.sisyphean.com saprus: www.postbaroque.com

August 25th, 2004, 2:05 PM	#6 (permalink)
mobius Hostering? Excelling Contributor Joined in Jan 2004 Lives in New York Hosted on D41 970 posts Gave thanks: 0 Thanked 0 times	I was actually wondering about that. I'm not sure if that was implemented after I joined surpass, but I don't know how to get in... Im dumb.:p __________________ -[www.oolio.com]- {_DIME.41 Reseller_} Stay cool. >> Avatar used with permission from garyzullo.com <<

August 25th, 2004, 2:09 PM	#7 (permalink)
saucemaster Registered User Comfy Contributor Joined in Oct 2003 Lives in midtown atlanta Hosted on viva 174 posts Gave thanks: 0 Thanked 1 Time in 1 Post	i don't remember seeing the account management area when i first signed up, either. kayla, is the 'client area' you menion accessed at the url that isfahan listed above? http://www.surpasshosting.com/order/clogin.php ? when i logged in there, one of my domains was missing. do i need to manually enter each one? having similar logins for each cpanel, logins at surpassdomains, and logins at surpasshosting, logins at whm, is getting confusing. __________________ pass8: www.sisyphean.com saprus: www.postbaroque.com

August 25th, 2004, 2:03 PM	#5 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	We never have used the email in cPanel for anything. Only need to fill it out to get system notices about your bandwidth usage. The email we use is in the client area. http://my.surpasshosting.com (http://www.surpasshosting.com/order/clogin.php)

August 25th, 2004, 2:14 PM	#8 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	This explains what we needed upon sign up. Part 1: Setting up your hosting account Basically, all you need to do is keep your email address updated in the Client Area, so that we are able to contact you successfully. Within the cPanel, the email address there is used only by the system to send bandwidth notices or other messages. As for SurpassDomains, if you ever need anything regarding an account there, the email address for support is domains[at]surpasshosting.com If you don't see one of your accounts in your Client Area, that might mean that when you signed up for a second account, you didn't log in. You just might have chose another Client Area name and pass, and because of that the accounts aren't together.

August 25th, 2004, 2:15 PM	#9 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	We started using a different ordering system in July 2003. We were going to add everyone from the old system into it, but it wasn't working out too easily. If we need to contact anyone at anytime whether they are in the new system or not, we do a number of things such as view the Whois info for an email, look up old support tickets, etc. We find a way. But it is much easier if the email is updated. Usually the older clients are settled in and we never really have to contact them for much, so far it works out fine. New system has been in place for a year now.

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