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August 29th, 2004, 1:22 AM
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#10 (permalink) |
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Registered User
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Joined in Jul 2004
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Its an auto-responder. When you send an email to them, they recieve it, give the support team some time to respond to your request because they do have ALOT of customers.
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August 29th, 2004, 9:56 AM
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#11 (permalink) | |
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minor deity
Super #1
Joined in Apr 2004
Lives in Georgia
Hosted on XEON
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Quote:
A little patience. You get the 'autoresponse' to tell you that the message is received. You also need to be a little less emotional and provide a little more detail as to exactly wha you want them to do. The BOARD admins are not the same as the support admins (in the most cases). We all want to help, but all you're doing is shouting HELP without calmly providing details as to the exact nature of the problem. And as to "resetting" your site - this can be done, but only by the support team. john
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my site
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Help ethereal please.
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