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August 31st, 2004, 11:47 PM
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#1 (permalink) |
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Registered User
Fresh Surpasser
Joined in Aug 2004
4 posts
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why no contact
I have had no contact from your billing dept. and have had my account suspended. Two help desk requests to billing have gone unansvered and I wonder if they are not being sent to my suspended email? I put one ticket in in a alternate email I have but no answer to that neither and when I try to trace the ticket number that I am given by your automatic ticket generator it says that it is not valid. I am getting frustrated. Why would a company suspend an account without contacting me?
Thanks. |
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August 31st, 2004, 11:49 PM
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#2 (permalink) |
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Marketing Maven
Surpass Staff
Joined in May 2003
Lives in Orlando
24,749 posts
Gave thanks: 946
Thanked 806 times
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Accounts are suspended by the billing dept. if the account has not been paid for in over 2 months and they were not able to contact you.
Can you email me your domain name and your email address to payments[at]surpasshosting.com please so I can check the situation. |
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September 1st, 2004, 12:04 AM
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#5 (permalink) |
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Registered User
Fresh Surpasser
Joined in Aug 2004
4 posts
Gave thanks: 0
Thanked 0 times
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i know
I tried to email but it said that the user is not accepting emails.
... my mistake... email sent. Thanks. Last edited by pavel; September 1st, 2004 at 12:10 AM.. |
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September 1st, 2004, 12:08 AM
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#6 (permalink) |
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Marketing Maven
Surpass Staff
Joined in May 2003
Lives in Orlando
24,749 posts
Gave thanks: 946
Thanked 806 times
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That doesn't make sense to me... can you paste the info to the billing dept. using the helpdesk http://desk.surpasshosting.com
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