What is going on??

Brittany · September 13th, 2004, 8:00 PM

I e-mailed this to support, but lately my emails aren't going through to Surpass, so I'm posting this here too.

I've sent several e-mails the last few days, but nothing seems to be getting though. I am having some big issues with my domain. I logged into my FTP the other day to see that everything I had uploaded in the past month or so was gone, and my site had reverted back to the way it was back then. All my databases, everything were reverted back a month or so. I had some back-ups, so I managed to get things back to somewhat-normal. Today I was working on uploading stuff, and everything was fine, but now anything I upload is not showing up on the site, nothing is changing when I modify it. I left for like 10 minutes and when I came back, all the stuff I had uploaded was gone. I am really getting irritated, and I can't seem to get a hold of you guys no matter how many times I try.

My domain is darkness-falls.org

**Kayla** · September 13th, 2004, 8:04 PM

If you have email problems, you should be emailing support with an off-network address. Other than that you can use the helpdesk directly(http://desk.surpasshosting.com) and keep track of your ticket that way, it works fine.

It sounds like to me you might be uploading with a wrong IP address. But you are on the server Lucky and I don't see how that could be, nothing has changed.

Try uploading using this as the FTP address:

lucky.surpasshosting.com

and see what happens.

**Kayla** · September 13th, 2004, 8:06 PM

OK.. did you recently upgrade your account to a reseller? I am also showing your account as being on server Pass10, a reseller server, address pass10.dizinc.com

Your website is currently pointing to Pass10. Not Lucky. So I need more details at this point from you.

Brittany · September 13th, 2004, 8:23 PM

Yes, I did recently upgrade to a reseller, so that's correct, and I am using an off-server e-mail to send support e-mails. Uploading isn't really the problem now, I just don't understand why my stuff all dissappeared and everything I had deleted came back... that caused me a lot of trouble.

**Kayla** · September 13th, 2004, 8:33 PM

Most of the time we don't move an account to a reseller server if they upgrade from a shared, since it can cause problems like this. I think you were uploading with the IP address of Lucky and then your DNS propagated to Pass10, where your changes weren't located.

Brittany · September 13th, 2004, 8:36 PM

Well, I guess that would make sense. Would it normally take that long to propogate? I upgraded to a reseller quite a while ago.

Kimberly · September 13th, 2004, 10:36 PM

Not to butt in on this or anything... well, not really butting in because this is my friend we're talking about here (

), but this is ridiculous. I have heard all of her problems in the past couple of days, and she is being a LOT nicer than I would've been in this situation. Not so much as an apology of overwriting a whole bunch of files that she had worked hard on, and now has to re-do.

**Kayla** · September 13th, 2004, 11:16 PM

I would assume an apology would have been through the past support tickets, this situation is totally new to me here on the forum and I know nothing of it.

**sam** · September 13th, 2004, 11:35 PM

Hi Brittany - reviewing your posts here, I will say that you are very polite. It's appreciated. Thank you.

And thanks for your patience.

September 13th, 2004, 8:00 PM	#1 (permalink)
Brittany Registered User Fresh Surpasser Joined in Jul 2004 8 posts Gave thanks: 0 Thanked 0 times	What is going on?? I e-mailed this to support, but lately my emails aren't going through to Surpass, so I'm posting this here too. I've sent several e-mails the last few days, but nothing seems to be getting though. I am having some big issues with my domain. I logged into my FTP the other day to see that everything I had uploaded in the past month or so was gone, and my site had reverted back to the way it was back then. All my databases, everything were reverted back a month or so. I had some back-ups, so I managed to get things back to somewhat-normal. Today I was working on uploading stuff, and everything was fine, but now anything I upload is not showing up on the site, nothing is changing when I modify it. I left for like 10 minutes and when I came back, all the stuff I had uploaded was gone. I am really getting irritated, and I can't seem to get a hold of you guys no matter how many times I try. My domain is darkness-falls.org

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September 13th, 2004, 8:04 PM	#2 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	If you have email problems, you should be emailing support with an off-network address. Other than that you can use the helpdesk directly(http://desk.surpasshosting.com) and keep track of your ticket that way, it works fine. It sounds like to me you might be uploading with a wrong IP address. But you are on the server Lucky and I don't see how that could be, nothing has changed. Try uploading using this as the FTP address: lucky.surpasshosting.com and see what happens.

September 13th, 2004, 8:06 PM	#3 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	OK.. did you recently upgrade your account to a reseller? I am also showing your account as being on server Pass10, a reseller server, address pass10.dizinc.com Your website is currently pointing to Pass10. Not Lucky. So I need more details at this point from you.

September 13th, 2004, 8:23 PM	#4 (permalink)
Brittany Registered User Fresh Surpasser Joined in Jul 2004 8 posts Gave thanks: 0 Thanked 0 times	Yes, I did recently upgrade to a reseller, so that's correct, and I am using an off-server e-mail to send support e-mails. Uploading isn't really the problem now, I just don't understand why my stuff all dissappeared and everything I had deleted came back... that caused me a lot of trouble.

September 13th, 2004, 8:33 PM	#5 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Most of the time we don't move an account to a reseller server if they upgrade from a shared, since it can cause problems like this. I think you were uploading with the IP address of Lucky and then your DNS propagated to Pass10, where your changes weren't located.

September 13th, 2004, 8:36 PM	#6 (permalink)
Brittany Registered User Fresh Surpasser Joined in Jul 2004 8 posts Gave thanks: 0 Thanked 0 times	Well, I guess that would make sense. Would it normally take that long to propogate? I upgraded to a reseller quite a while ago.

September 13th, 2004, 10:36 PM	#7 (permalink)
Kimberly Registered User Comfy Contributor Joined in Oct 2003 Lives in USA Hosted on Viva 171 posts Gave thanks: 0 Thanked 0 times	Not to butt in on this or anything... well, not really butting in because this is my friend we're talking about here ( ), but this is ridiculous. I have heard all of her problems in the past couple of days, and she is being a LOT nicer than I would've been in this situation. Not so much as an apology of overwriting a whole bunch of files that she had worked hard on, and now has to re-do.

September 13th, 2004, 11:16 PM	#8 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	I would assume an apology would have been through the past support tickets, this situation is totally new to me here on the forum and I know nothing of it.

September 13th, 2004, 11:35 PM	#9 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	Hi Brittany - reviewing your posts here, I will say that you are very polite. It's appreciated. Thank you. And thanks for your patience.

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