support ticket question - Page 3

newshax · October 15th, 2004, 2:35 PM

Quote:

Originally Posted by teq

That is what my email was about, if this site usage is going to keep up like this, then you would need to move to a semi-dedicated server, prices start at $35 per month. This same issue would happen with any other host, but we provide more affordable solutions than just trying to get you to buy a dedicated server when truly you don't need one at this point.

$35 a month is fine, if this is enough notice move my site and bill my existing credit card on file- but I still haven't received any email other than one I found in our company spam filters that simply said "testing."

I sent in another ticket using a gmail address and that has not been responded to that I have seen. I just want the problem solved for good!

**Kayla** · October 15th, 2004, 9:17 PM

Quote:

Originally Posted by teq

We would not send emails to an address related to a suspended domain.
You used the email address of your ISP (it appears, or some other provider) when you sent a ticket to us, so that is why I referred to your "alternate" email address in my previous post. I have sent an email to this address earlier, but it looks you haven't received it, I have no reply. If you can please send me an email from a second alternate email, kfleming[at]surpasshosting.com

I have unsuspended the site in the meantime and will monitor the server. I can't promise that it won't be suspended again by the time you read this, so please send that email to me using a second alternate email account.

I guess maybe I wrote too much and you didn't catch the part above, I wanted you to email me. If you did email me, I apologize but I don't seem to see one from you. Your site today has been using 37% of the CPU at times but we have a note not to suspend. I wonder if you receive a lot of traffic that is pulling in the MySQL connections, or if this is a script issue.

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