Just signed up this morning - Page 2

Level6Host · October 15th, 2004, 5:37 PM

Maybe they have'nt got a chance yet to do anything??

**Rai** · October 15th, 2004, 6:06 PM

Okay, it probably happened exactly how it did with me. Just send a ticket to support saying that you registered for a Bronze reseller this morning, the payment went through, but the account was not automatically activated. Be sure to include your domain name and any other relative information... I can't remember exactly what they need to know.

Level6Host · October 15th, 2004, 6:27 PM

Alrighty i sent the ticket in, any idea what there turn around response time is?

**Rai** · October 15th, 2004, 6:59 PM

For me it was about 3.5 hours.. I wasn't in a rush though, so that was fine timing for me.

**Kayla** · October 15th, 2004, 9:04 PM

Quote:

Originally Posted by Level6Host

In paypal it said it sent successfully during the check out... i am able to get into that site you listed, however i did'nt rec any of my WHM ip and password stuff....

Did you click the link that said Resend Welcome Email?

If you are able to log in, and see your info there, then there should be no problem resending the info. Please change the email address listed to another one, update, and resend the welcome email again.

Level6Host · October 15th, 2004, 9:05 PM

Done that already...im looking to access the cpanel and the WHM panel with the user name and password i specified during signup...neither works..

**Kayla** · October 15th, 2004, 9:08 PM

Well it seems that your account was set up correctly all along, you just didn't get the welcome email immediately, and needed to resend to yourself. Sorry about that, it happens sometimes.

The username/password not working, that is strange. Please send an email to sales[at]surpasshosting.com with the PayPal subscription number you received (this verifies who you are). I will take care of it from there. Please put the title as Attn Kayla

We can't reset passwords over the forum, due to we can't solidly verify who you are here.

**Kayla** · October 15th, 2004, 9:53 PM

I don't see an email yet..

Level6Host · October 15th, 2004, 9:55 PM

I got it, its working now...only thing is i want to switch my default domain to another one ie.. i signed up with my domain i already own (moving over) ittechnologies.net...but decided i want to use a diffirent domain as my main (reseller) domain...so how do i make the switch on the account...and just ditch ittechnologies.net

October 15th, 2004, 6:06 PM	#11 (permalink)
Rai Senior Member Super #1 Joined in Nov 2003 Lives in Canada Hosted on Pass14 3,770 posts Gave thanks: 4 Thanked 20 times	Okay, it probably happened exactly how it did with me. Just send a ticket to support saying that you registered for a Bronze reseller this morning, the payment went through, but the account was not automatically activated. Be sure to include your domain name and any other relative information... I can't remember exactly what they need to know. __________________

October 15th, 2004, 6:59 PM	#13 (permalink)
Rai Senior Member Super #1 Joined in Nov 2003 Lives in Canada Hosted on Pass14 3,770 posts Gave thanks: 4 Thanked 20 times	For me it was about 3.5 hours.. I wasn't in a rush though, so that was fine timing for me. __________________

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October 15th, 2004, 5:37 PM	#10 (permalink)
Level6Host Registered User Seasoned Poster Joined in Oct 2004 Lives in Boca Raton, Fl Hosted on Pass16 34 posts Gave thanks: 0 Thanked 0 times	Maybe they have'nt got a chance yet to do anything??

October 15th, 2004, 6:27 PM	#12 (permalink)
Level6Host Registered User Seasoned Poster Joined in Oct 2004 Lives in Boca Raton, Fl Hosted on Pass16 34 posts Gave thanks: 0 Thanked 0 times	Alrighty i sent the ticket in, any idea what there turn around response time is?

October 15th, 2004, 9:05 PM	#15 (permalink)
Level6Host Registered User Seasoned Poster Joined in Oct 2004 Lives in Boca Raton, Fl Hosted on Pass16 34 posts Gave thanks: 0 Thanked 0 times	Done that already...im looking to access the cpanel and the WHM panel with the user name and password i specified during signup...neither works..

October 15th, 2004, 9:08 PM	#16 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Well it seems that your account was set up correctly all along, you just didn't get the welcome email immediately, and needed to resend to yourself. Sorry about that, it happens sometimes. The username/password not working, that is strange. Please send an email to sales[at]surpasshosting.com with the PayPal subscription number you received (this verifies who you are). I will take care of it from there. Please put the title as Attn Kayla We can't reset passwords over the forum, due to we can't solidly verify who you are here.

October 15th, 2004, 9:53 PM	#17 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	I don't see an email yet..

October 15th, 2004, 9:55 PM	#18 (permalink)
Level6Host Registered User Seasoned Poster Joined in Oct 2004 Lives in Boca Raton, Fl Hosted on Pass16 34 posts Gave thanks: 0 Thanked 0 times	I got it, its working now...only thing is i want to switch my default domain to another one ie.. i signed up with my domain i already own (moving over) ittechnologies.net...but decided i want to use a diffirent domain as my main (reseller) domain...so how do i make the switch on the account...and just ditch ittechnologies.net

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