Question about dedicated server order

cataline · October 19th, 2004, 1:55 PM

hello,

I desperately need to upgrade from my "Max" account, I tried to send in the ticket since yesterday and fill out the upgrade form and send e-mail to the billing department, but no one answer my issue.

as I'm in the other side of the globe, just wondering anyone responsible for these matter are actually in the office working now?

**Rai** · October 19th, 2004, 2:08 PM

I can't vouch if someone is in the office or not, but I'm going to say there should be...

Did you use the help desk (http://desk.surpasshosting.com) to submit your ticket? If it is a desperate act that needs to be done, you should be sure to mark tickets as URGENT, and send them through there.

Also, did you get automated responses when you sent in an email/form? If you didn't, billing did not recieve them.

I wish you best of luck in getting this resolved fast though.

cataline · October 19th, 2004, 2:19 PM

Thanks Rai

I did send via the help desk and yes, I get automated responses.

and now the Aplus.net is calling my colleagues to confirm the order of their hosting service. It's only me insist to use the Surpass hosting. I feel bad.

**sam** · October 19th, 2004, 5:49 PM

cataline - i believe your question was answered in another thread you created.

http://www.surmunity.com/showthread.php?t=9330

October 19th, 2004, 1:55 PM	#1 (permalink)
cataline Registered User Fresh Surpasser Joined in Oct 2004 21 posts Gave thanks: 0 Thanked 0 times	Question about dedicated server order hello, I desperately need to upgrade from my "Max" account, I tried to send in the ticket since yesterday and fill out the upgrade form and send e-mail to the billing department, but no one answer my issue. as I'm in the other side of the globe, just wondering anyone responsible for these matter are actually in the office working now? Last edited by cataline; October 19th, 2004 at 2:01 PM.. Reason: wrong title

October 19th, 2004, 2:08 PM	#2 (permalink)
Rai Senior Member Super #1 Joined in Nov 2003 Lives in Canada Hosted on Pass14 3,770 posts Gave thanks: 4 Thanked 20 times	I can't vouch if someone is in the office or not, but I'm going to say there should be... Did you use the help desk (http://desk.surpasshosting.com) to submit your ticket? If it is a desperate act that needs to be done, you should be sure to mark tickets as URGENT, and send them through there. Also, did you get automated responses when you sent in an email/form? If you didn't, billing did not recieve them. I wish you best of luck in getting this resolved fast though. __________________

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October 19th, 2004, 2:19 PM	#3 (permalink)
cataline Registered User Fresh Surpasser Joined in Oct 2004 21 posts Gave thanks: 0 Thanked 0 times	Thanks Rai I did send via the help desk and yes, I get automated responses. and now the Aplus.net is calling my colleagues to confirm the order of their hosting service. It's only me insist to use the Surpass hosting. I feel bad.

October 19th, 2004, 5:49 PM	#4 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	cataline - i believe your question was answered in another thread you created. http://www.surmunity.com/showthread.php?t=9330

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