Recovering missing files

Ravn_wolf · October 23rd, 2004, 4:09 PM

After my site was down a whole day surpass had to restore it on backups from october 5th, which means that all new files are gone.... I NEED to get those files back. There were important changes lost on my forums, galleries, etc. and I don't want to lose visits because of this. They're not making it any easier for me, they keep complaining about it all the time. And they're right!
I e-mailed support and they said they would "try" to see if they could do something about it, but I don't understand why did this happened in the first place! It's unfair that they're just going to "see if"....
I don't want to hear a "maybe", I want to hear a "when". I need those files back. Is there a way to get them back soon, or am I going to have to change hosts (which I really, really don't want to do!!)?

Please help me solve this. I can't waste anymore time

.

Thanks.

**pbflash** · October 23rd, 2004, 4:32 PM

You really can't complain about them only having a backup from October 5th. When was the last time you backed up your site? It is your responsibility to back up your site. This is true with any host. You're lucky they had a backup at all. I've been with hosts who never backed up their servers.

The reason it happened was something went wrong with the hard drive. This can happen to anyone at any time. It happened on my home PC 2 months ago. Good thing I backed my critical files up every couple of days on CD.

**David** · October 23rd, 2004, 5:15 PM

From the TOS of Surpass

BACKUPS
Surpass Hosting takes extreme steps to maintain system integrity. However, Surpass Hosting shall not be held responsible for loss of data due to any cause. To ensure the highest level of data protection, Surpass Hosting recommends that ALL information be backed up on your own computer. As with any data that you hold a high importance to, it should be in more than one location at all times. All Surpass Hosting data backups are designed against hardware failure not customer user error.

It is always suggested that you keep copies of everything. Surpass atleast had a backup though, that wasn't months old. One of my last hosts restored a backup of mine once that was about 3 months old. I had no clue as to what the hell waws happening with my site.

**spartas** · October 23rd, 2004, 11:28 PM

Regarding backups, I do have one question: When you perform one through the backup manager, does it save everything, all files, folder structure, email, subdomains, databases, or just some of the aforementioned? I just copied about 700 Mb of data from one of my sites to my computer, and I hope it has everything.

**pbflash** · October 23rd, 2004, 11:33 PM

The full backup should copy all files/directory structure/etc. It does not include a DB backup. You need to click on the individual DB's under Download a MySql Database Backup to backup the individual DB's.

**David** · October 23rd, 2004, 11:50 PM

Yeah, like pbflash said, you have to backup the databases individually. I had a site of mine moved by the guy hosting it, and he didn't backup the databases for me so if I hadn't thought about it, I would have lost them all.

**spartas** · October 23rd, 2004, 11:57 PM

Okay, other than the databases (I can take care of those myself anyway), is everything else contained in the tar.gz file that is created? mainly I am concerned about my emails (and my files and folder structure of course).

**David** · October 24th, 2004, 12:03 AM

as far as i know it is

edit: emails, I'm not sure about.

**sam** · October 24th, 2004, 12:46 AM

when you use cpanel and do a backup of your home directory - you also get a mysql dump of all your databses.

it is an all inclusive backup - everything in the home directory - mail, subdomains etc...

October 23rd, 2004, 4:09 PM	#1 (permalink)
Ravn_wolf Registered User Fresh Surpasser Joined in Oct 2004 15 posts Gave thanks: 0 Thanked 0 times	Recovering missing files After my site was down a whole day surpass had to restore it on backups from october 5th, which means that all new files are gone.... I NEED to get those files back. There were important changes lost on my forums, galleries, etc. and I don't want to lose visits because of this. They're not making it any easier for me, they keep complaining about it all the time. And they're right! I e-mailed support and they said they would "try" to see if they could do something about it, but I don't understand why did this happened in the first place! It's unfair that they're just going to "see if".... I don't want to hear a "maybe", I want to hear a "when". I need those files back. Is there a way to get them back soon, or am I going to have to change hosts (which I really, really don't want to do!!)? Please help me solve this. I can't waste anymore time . Thanks.

October 23rd, 2004, 4:32 PM	#2 (permalink)
pbflash Surpass Fan Comfy Contributor Joined in Sep 2004 209 posts Gave thanks: 0 Thanked 0 times	You really can't complain about them only having a backup from October 5th. When was the last time you backed up your site? It is your responsibility to back up your site. This is true with any host. You're lucky they had a backup at all. I've been with hosts who never backed up their servers. The reason it happened was something went wrong with the hard drive. This can happen to anyone at any time. It happened on my home PC 2 months ago. Good thing I backed my critical files up every couple of days on CD. __________________ Pass14 www.tqwebservices.com www.autoappraisalsunlimited.com www.clevelandlayne.com Pass18 www.estateagency.com.au Some people drink deeply from the fountain of knowledge. Others just gargle.

October 23rd, 2004, 11:28 PM	#4 (permalink)
spartas surmunity freak Comfy Contributor Joined in Sep 2004 Lives in Baton Rouge, LA, North Amewica, USA, Earth Hosted on D68; Serva; Pass15 143 posts Gave thanks: 0 Thanked 0 times	Regarding backups, I do have one question: When you perform one through the backup manager, does it save everything, all files, folder structure, email, subdomains, databases, or just some of the aforementioned? I just copied about 700 Mb of data from one of my sites to my computer, and I hope it has everything. __________________ Server: Pass15 twwright.net NoE Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.6) Gecko/20050405 Firefox/1.0 (Ubuntu package 1.0.2) I run ubuntu hoary!

October 23rd, 2004, 11:33 PM	#5 (permalink)
pbflash Surpass Fan Comfy Contributor Joined in Sep 2004 209 posts Gave thanks: 0 Thanked 0 times	The full backup should copy all files/directory structure/etc. It does not include a DB backup. You need to click on the individual DB's under Download a MySql Database Backup to backup the individual DB's. __________________ Pass14 www.tqwebservices.com www.autoappraisalsunlimited.com www.clevelandlayne.com Pass18 www.estateagency.com.au Some people drink deeply from the fountain of knowledge. Others just gargle.

October 23rd, 2004, 11:57 PM	#7 (permalink)
spartas surmunity freak Comfy Contributor Joined in Sep 2004 Lives in Baton Rouge, LA, North Amewica, USA, Earth Hosted on D68; Serva; Pass15 143 posts Gave thanks: 0 Thanked 0 times	Okay, other than the databases (I can take care of those myself anyway), is everything else contained in the tar.gz file that is created? mainly I am concerned about my emails (and my files and folder structure of course). __________________ Server: Pass15 twwright.net NoE Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.6) Gecko/20050405 Firefox/1.0 (Ubuntu package 1.0.2) I run ubuntu hoary!

October 24th, 2004, 12:46 AM	#9 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	when you use cpanel and do a backup of your home directory - you also get a mysql dump of all your databses. it is an all inclusive backup - everything in the home directory - mail, subdomains etc...

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