How to fix billing issue?

**waiel** · November 9th, 2004, 5:53 AM

Hi,
is there a way i can reach the sales through phone .. ?!
it's really important that i speak to them on the phone .

if someone knows the Number please PM it to me
thanks

**demontech** · November 9th, 2004, 6:16 AM

Hello waiel

Surpass dont have telephone support. Cause its often take longer time and if they had the package shoud not be cheap as they are. Try first to contact support at http://desk.surpasshosting.com

**Tracer Round** · November 9th, 2004, 6:40 AM

I would advise the use of http://desk.surpasshosting.com way over the use of that phone number. Even though the two companies are in the same building, I'm not sure Surpass would be happy when HostDime says they are getting support calls for them.

Tracer

**waiel** · November 9th, 2004, 8:13 AM

it's not support
it's a billing issue and it's urgent ..
i never asked for support from Surpasshosting thire netowrk and system are great never had any problems ..
it's just Billing >_< ( why is it always there is a problem when it comes to money :P )

**Bigjohn** · November 9th, 2004, 9:04 AM

you can also try emailing teq.

Her email has been posted in this forum before - kfleming[at]surpasshosting.com

**waiel** · November 9th, 2004, 1:53 PM

i did send the e-mail
but no answer ..

isn't there any phonenumber for them ?!

**Rai** · November 9th, 2004, 1:57 PM

No, there is not a phone number for them. Did you send a ticket in through the support system at http://desk.surpasshosting.com? Direct it to billing, and mark it as urgent. Use an outside email than your domain, and you should get an automated response from that, including a ticket ID and key. If you sent something to billing and did not get an automated response, then they did not get your email. (please note if you sent something directly to teq, you won't get an automated response, but you really shouldn't be sending something to her without first going through the proper channel of the support desk.)

**waiel** · November 9th, 2004, 2:48 PM

Quote:

Originally Posted by Rai

No, there is not a phone number for them. Did you send a ticket in through the support system at http://desk.surpasshosting.com? Direct it to billing, and mark it as urgent. Use an outside email than your domain, and you should get an automated response from that, including a ticket ID and key. If you sent something to billing and did not get an automated response, then they did not get your email. (please note if you sent something directly to teq, you won't get an automated response, but you really shouldn't be sending something to her without first going through the proper channel of the support desk.)

well to clear everything ..
i did open a ticket and they responded to it
but due someproblme in billing i need to call them to virify something first

i did e-mail teq after all of this
just now i recived a response from Eric that the billing will call me as soon as posible

Thanks everyone

**sam** · November 9th, 2004, 3:24 PM

thanks for the follow up waiel.

November 9th, 2004, 5:53 AM	#1 (permalink)
waiel Surpass Fan Seasoned Poster Joined in Jun 2004 Lives in SA Hosted on Dedicated 4-5 88 posts Gave thanks: 8 Thanked 3 times	How to fix billing issue? Hi, is there a way i can reach the sales through phone .. ?! it's really important that i speak to them on the phone . if someone knows the Number please PM it to me thanks

November 9th, 2004, 6:16 AM	#2 (permalink)
demontech Demontech Hosting CEO Excelling Contributor Joined in Oct 2004 Lives in Stockholm, Sweden Hosted on PASS39 744 posts Gave thanks: 0 Thanked 3 times	Hello waiel Surpass dont have telephone support. Cause its often take longer time and if they had the package shoud not be cheap as they are. Try first to contact support at http://desk.surpasshosting.com __________________ Sincerely, Demon High Quality Hosting Service Provided By --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

November 9th, 2004, 6:40 AM	#3 (permalink)
Tracer Round MR. SECURITY Excelling Contributor Joined in Jun 2004 Lives in Orlando, USA Hosted on SH129 722 posts Gave thanks: 4 Thanked 1 Time in 1 Post	I would advise the use of http://desk.surpasshosting.com way over the use of that phone number. Even though the two companies are in the same building, I'm not sure Surpass would be happy when HostDime says they are getting support calls for them. Tracer __________________ 2005 Surpassies: Winner of Most Skilled Wordsmith SH129 - Power SH81 - OC5

November 9th, 2004, 9:04 AM	#5 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,394 posts Gave thanks: 28 Thanked 94 times	you can also try emailing teq. Her email has been posted in this forum before - kfleming[at]surpasshosting.com __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

November 9th, 2004, 1:57 PM	#7 (permalink)
Rai Senior Member Super #1 Joined in Nov 2003 Lives in Canada Hosted on Pass14 3,770 posts Gave thanks: 4 Thanked 20 times	No, there is not a phone number for them. Did you send a ticket in through the support system at http://desk.surpasshosting.com? Direct it to billing, and mark it as urgent. Use an outside email than your domain, and you should get an automated response from that, including a ticket ID and key. If you sent something to billing and did not get an automated response, then they did not get your email. (please note if you sent something directly to teq, you won't get an automated response, but you really shouldn't be sending something to her without first going through the proper channel of the support desk.) __________________

November 9th, 2004, 8:13 AM	#4 (permalink)
waiel Surpass Fan Seasoned Poster Joined in Jun 2004 Lives in SA Hosted on Dedicated 4-5 88 posts Gave thanks: 8 Thanked 3 times	it's not support it's a billing issue and it's urgent .. i never asked for support from Surpasshosting thire netowrk and system are great never had any problems .. it's just Billing >_< ( why is it always there is a problem when it comes to money :P )

November 9th, 2004, 1:53 PM	#6 (permalink)
waiel Surpass Fan Seasoned Poster Joined in Jun 2004 Lives in SA Hosted on Dedicated 4-5 88 posts Gave thanks: 8 Thanked 3 times	i did send the e-mail but no answer .. isn't there any phonenumber for them ?!

November 9th, 2004, 3:24 PM	#9 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	thanks for the follow up waiel.

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