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September 13th, 2005, 8:15 PM
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#2 (permalink) |
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Senior Member
Super #1
Joined in Jan 2005
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First, it's generally considered very bad Internet etiquette to use only caps - I personally don't respond well to shouting.
As to your question, are you getting even the automated support email? If not, then your emails aren't getting through. Also, make sure to use an email that isn't part of your website - I use my personal email, but gmail or yahoo would also work. If you are getting the automated email, then you're only true course of action is patience. You can try bumping your ticket up in the queue by replying to it. But support will eventually get back to you. Sometimes you just have to wait a bit. |
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September 13th, 2005, 8:17 PM
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#3 (permalink) |
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Registered User
Fresh Surpasser
Joined in Mar 2005
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sorry but I am running out of paitence. My account has trouble off and on all the time and they are pretty slow about responding to me. The automated email gets through fine I just cant get an answer from anyone.
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September 13th, 2005, 9:27 PM
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#4 (permalink) | ||
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*buntu - Sweeet!
Super #1
Joined in Mar 2004
Lives in Missouri
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Quote:
What kind of problems are you having? Also, if you could, update your signature to include your domain and the server you're on. Until then, can you tell me what your domain is, and what server you're on? John
__________________
servers: dedi - petra1.petrahosting.net, petra2.petrahosting.net Homepage: fernau.us (on petra1) Failure is not an option. It comes standard with all Microsoft products. Quote:
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September 13th, 2005, 9:35 PM
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#5 (permalink) |
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Registered User
Fresh Surpasser
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I'm in the same boat...my site is down an no one seems to care. surpass hosting customer service is the pits. surpass: please reposnd to my ticket #XKK-65277 and increase my bandwidth imediately. I have provided you with my 2Checkout.com Order Number.
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September 13th, 2005, 10:20 PM
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#6 (permalink) |
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Senior Member
Super #1
Joined in Jan 2005
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Support staff don't regularly monitor these forums jessefree, so you're best bet as I said above is to reply to your ticket to bump it in the queue and be patient. Also, if you're dealing with an upgrade and such - you're also dealing with billing who only work normal business hours.
john also makes a good point - having your domain and server in your siggy is a big help if you want support here, it greatly speeds things up and makes things a lot easier.  |
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September 19th, 2005, 11:53 AM
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#7 (permalink) |
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Uniquely Me
Super #1
Joined in Nov 2003
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Hosted on Pass
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Not trying to sound mean here, but if you post a thread about the issue, instead of support issues, perhaps someone here can help you out.
- Dale?
__________________
Server: Pass Website: MrCoolDale.com Current Project: As Of Yet - Uniquely Me Co-Winner: 2004 Surpassies - Ultimate Surpasser 
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