Using a back up

RavenWolf · February 8th, 2006, 11:05 PM

I've been having horrible problems with my galleries. I'm just losing my mind here. I submitted a ticket to surpass and no offense, but they didn't help me much, plus they used a really old back up for my galleries. They helped me but they didn't do much for me and I'm desperate to leave my galleries like they were before I made that upgrade with corrupted files.

I created a back up before I upgraded my galleries, luckily. The problem is that I don't know how to use it. Can anyone help me?

**DewKnight** · February 9th, 2006, 12:19 AM

What type of backup do you have? If it is a full backup, then Surpass can restore it, you'll need to go through the help desk to have them restore that backup

RavenWolf · February 9th, 2006, 3:23 PM

It's a full back up. I already asked suprass to help me use the back up but they say the back up is corrupted too. Which I don't understand. My galleries were working perfect until I did the upgrade. Then they helped using a really old back but the problems persist. There are sections that I can't see. Visitors get error messages and such.

**Teksonic** · February 9th, 2006, 3:47 PM

Ok why question is, are you talking about a full SQL back up, File and file Structure back up, or both.

If you have a local saved SQL back up, you can use PhpMyAdmin to import it yourself. (I would make a backup of whats there first, to avoid an issues if your copy is corrupt)

If it's a file back up, just simply FTP it to the server. if you want to be really safe, you can wipe the files on the server to start with (this would remove any corrupt data) then upload your backup. (again I would make a backup of whats there first, to avoid an issues if your copy is corrupt)

RavenWolf · February 9th, 2006, 8:33 PM

It's a File Backup. I tried to FTP it from site to site but the files were never uploaded =S.

**David** · February 10th, 2006, 12:12 AM

What are the galleries running with? As in, what script are you using?

**Teksonic** · February 10th, 2006, 1:56 PM

well if it's files, i would backup whats there (current site), wipe it and upload again, if you get the same site back after you do that, that means your backup was also corrupt.

past that, if you don't have a differnet bakup to use. then i think you might be looking at rebuilding/recreating what your missing.

**twirp** · February 11th, 2006, 1:31 PM

What server are you on?
If PHPsuexec is enabled, you can't have anything 777 or that would generate an error message.
Chmod stuff back to 755 and 644 and thatmight get things working (if PHPsuexec is on the server...)
Info?

February 8th, 2006, 11:05 PM	#1 (permalink)
RavenWolf Registered User Fresh Surpasser Joined in Aug 2005 21 posts Gave thanks: 0 Thanked 0 times	Using a back up I've been having horrible problems with my galleries. I'm just losing my mind here. I submitted a ticket to surpass and no offense, but they didn't help me much, plus they used a really old back up for my galleries. They helped me but they didn't do much for me and I'm desperate to leave my galleries like they were before I made that upgrade with corrupted files. I created a back up before I upgraded my galleries, luckily. The problem is that I don't know how to use it. Can anyone help me?

February 9th, 2006, 12:19 AM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,815 posts Gave thanks: 101 Thanked 199 times	What type of backup do you have? If it is a full backup, then Surpass can restore it, you'll need to go through the help desk to have them restore that backup __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

February 9th, 2006, 3:23 PM	#3 (permalink)
RavenWolf Registered User Fresh Surpasser Joined in Aug 2005 21 posts Gave thanks: 0 Thanked 0 times	It's a full back up. I already asked suprass to help me use the back up but they say the back up is corrupted too. Which I don't understand. My galleries were working perfect until I did the upgrade. Then they helped using a really old back but the problems persist. There are sections that I can't see. Visitors get error messages and such. Last edited by RavenWolf; February 9th, 2006 at 3:24 PM..

February 9th, 2006, 3:47 PM	#4 (permalink)
Teksonic :~: Untsah :~: Comfy Contributor Joined in Jun 2003 Lives in Canada, :eh: Hosted on SH103 241 posts Gave thanks: 0 Thanked 0 times	Ok why question is, are you talking about a full SQL back up, File and file Structure back up, or both. If you have a local saved SQL back up, you can use PhpMyAdmin to import it yourself. (I would make a backup of whats there first, to avoid an issues if your copy is corrupt) If it's a file back up, just simply FTP it to the server. if you want to be really safe, you can wipe the files on the server to start with (this would remove any corrupt data) then upload your backup. (again I would make a backup of whats there first, to avoid an issues if your copy is corrupt) __________________ Iron Circle ~ World of Warcraft Guild Page Email: Send Mail Here Server - SH103 ( Running Smooth )

February 10th, 2006, 1:56 PM	#7 (permalink)
Teksonic :~: Untsah :~: Comfy Contributor Joined in Jun 2003 Lives in Canada, :eh: Hosted on SH103 241 posts Gave thanks: 0 Thanked 0 times	well if it's files, i would backup whats there (current site), wipe it and upload again, if you get the same site back after you do that, that means your backup was also corrupt. past that, if you don't have a differnet bakup to use. then i think you might be looking at rebuilding/recreating what your missing. __________________ Iron Circle ~ World of Warcraft Guild Page Email: Send Mail Here Server - SH103 ( Running Smooth )

February 9th, 2006, 8:33 PM	#5 (permalink)
RavenWolf Registered User Fresh Surpasser Joined in Aug 2005 21 posts Gave thanks: 0 Thanked 0 times	It's a File Backup. I tried to FTP it from site to site but the files were never uploaded =S.

February 11th, 2006, 1:31 PM	#8 (permalink)
twirp DemonicAngel Super #1 Joined in Aug 2004 Lives in Wherever The World Takes Me Hosted on Pass76 1,847 posts Gave thanks: 28 Thanked 35 times	What server are you on? If PHPsuexec is enabled, you can't have anything 777 or that would generate an error message. Chmod stuff back to 755 and 644 and thatmight get things working (if PHPsuexec is on the server...) Info? __________________ You wear Vans so high school kids will think that you can skate. He wears Vans because he can skate. TwiRp wears Vans because they were on sale. Pass76 wants Vans.

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