[Answered] Need help! site is down

February 19th, 2007, 7:06 PM

My website is down.

I tried to submit a ticket, but it tells me "invalid password".

I clicked the "forgot password" button and it emailed it to me. still didn't work.

My site is: www.myhax0r.net

Please help? Anyone?

mattmill · February 19th, 2007, 7:10 PM

Mine is also down. I am on SH112. You don't need to login to submit a ticket. To the right just click submit ticket and fill in the info.

matt

**Kayla** · February 19th, 2007, 7:16 PM

I'm on the case.

**Kayla** · February 19th, 2007, 7:17 PM

It looks like a package is being transferred to SH112 from another host. This has caused Apache (http) to crash at least twice.. I am killing other processes so this backup can finish..

dibbkd · February 19th, 2007, 7:18 PM

Quote:

Originally Posted by mattmill

Mine is also down. I am on SH112. You don't need to login to submit a ticket. To the right just click submit ticket and fill in the info.

matt

I'm not sure what server I'm on, where do you see that?

And oddly enough, I can get to my cPanel via IP address, but not through my domain. I double-checked my dotster account, and my name servers are still correct, NS1108.DIZINC.COM and NS1109.DIZINC.COM.

Edit: I see the replies above now. thanks.

dibbkd · February 19th, 2007, 7:20 PM

Quote:

Originally Posted by Kayla

It looks like a package is being transferred to SH112 from another host. This has caused Apache (http) to crash at least twice.. I am killing other processes so this backup can finish..

What does it mean when you say a package is being transferred to SH112?

And is this something that normally happens?

Thanks.

mattmill · February 19th, 2007, 7:27 PM

Quote:

Originally Posted by Kayla

It looks like a package is being transferred to SH112 from another host. This has caused Apache (http) to crash at least twice.. I am killing other processes so this backup can finish..

I cannot access mail, ftp, cpanel or anything at this time with the exception of blog.mainemillers.com and that is sporatic. Is there an ETA on the transfer?

matt

**Kayla** · February 19th, 2007, 7:32 PM

Quote:

Originally Posted by dibbkd

What does it mean when you say a package is being transferred to SH112?

And is this something that normally happens?

Thanks.

Since this is a new server, for the next week or two there are quite a few incoming account transfers since some clients are moving existing sites to Surpass from other providers. Normally it doesn't cause an issue unless the account is rather large. Sometimes we just stop the transfer and tell the client that they will be responsible for uploading files manually.

The one going on now should be done within the next 10 minutes. The server is stable, it seems that some of the services just didn't come back up on their own. So they are being manually started now.

hyphen · February 19th, 2007, 8:10 PM

SH112 is back up

February 19th, 2007, 7:06 PM	#1 (permalink)
dibbkdx Guest n/a posts	[Answered] Need help! site is down My website is down. I tried to submit a ticket, but it tells me "invalid password". I clicked the "forgot password" button and it emailed it to me. still didn't work. My site is: www.myhax0r.net Please help? Anyone?

February 19th, 2007, 7:10 PM	#2 (permalink)
mattmill Registered User Seasoned Poster Joined in Jan 2007 Lives in Brunswick, ME Hosted on sh112 99 posts Gave thanks: 13 Thanked 1 Time in 1 Post	Mine is also down. I am on SH112. You don't need to login to submit a ticket. To the right just click submit ticket and fill in the info. matt __________________ Life in Maine with fur and feathers http://blog.mainemillers.com SH112

February 19th, 2007, 7:16 PM	#3 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,702 posts Gave thanks: 943 Thanked 806 times	I'm on the case. __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

February 19th, 2007, 7:17 PM	#4 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,702 posts Gave thanks: 943 Thanked 806 times	It looks like a package is being transferred to SH112 from another host. This has caused Apache (http) to crash at least twice.. I am killing other processes so this backup can finish.. __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

February 19th, 2007, 8:10 PM	#9 (permalink)
hyphen Registered User Fresh Surpasser Joined in Feb 2007 Hosted on sh129 1 posts Gave thanks: 0 Thanked 0 times	SH112 is back up __________________

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