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Old May 18th, 2007, 4:22 PM   #1 (permalink)
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SQL Problems

None of my SQL databases are working. My forums don't work (I think they are SQL) My podcast doesn't work, I can't check email through webmail. It gives me an SQL error. I'm a little new at this hosting thing and have NO idea what to do. Any suggestions. The rest of the site works fine. Oh, the site is www.kylexy.net and the link to the podcast is www.kylexy.net/kylekast

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Wendi

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Old May 18th, 2007, 4:35 PM   #2 (permalink)
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your best thing to do is open a ticket with the help desk. https://desk.surpasshosting.com

You should also keep your server name in your signature, helps us know where you are.

If you happen to be on SH103, I'm having the same issue. So the help desk is already looking into it, in fact it has been escalated to level 3 support. I would still suggest that you file your own ticket, whether your on SH103 or not.
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Old May 18th, 2007, 4:38 PM   #3 (permalink)
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Yeah, she is on SH103 also. (did a tracert). Looks like a server wide issue with the MySQL service.
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Old May 18th, 2007, 4:41 PM   #4 (permalink)
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I was actually coming back in here to grab the domain name so I could run a ping -a on her domain myself.

I'm glad to hear it's server wide, means there's a good chance that the SQL's haven't been deleted.
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Old May 18th, 2007, 4:44 PM   #5 (permalink)
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Test your sites, things should be back to normal.

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Old May 18th, 2007, 5:03 PM   #6 (permalink)
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I wasn't sure what server I was on or I would have listed it. Now I know. I'm glad everything was fixed so quickly. Surpass is my new hero. LOL.

Wendi
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Old May 19th, 2007, 11:43 PM   #7 (permalink)
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My database is down right now. I hope it isn't just mine. I submitted a ticket and am just waiting for a response.
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