Possible internal Surpass DNS corruption.

The Wicked Flea · May 19th, 2007, 10:11 AM

Recently I've been having trouble accessing one of my frequently visited sites, which I referred here for hosting, that is on SH105; and it seems that yesterday and today there has been "downtime" from about 8:30AM EST to 3:00PM EST. Obviously that is annoying, and apparently the problem isn't local to either the server or myself.

If I navigate to hiddenrealms.net, the site I am referring to, it gets past the DNS lookup but it cannot reach the server. So I looked up the server IP and did a tracert from where I am ... and I got this:

Code:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\[..]>tracert 72.29.93.156

Tracing route to sh105.surpasshosting.com [72.29.93.156]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  [...snip...]
  2     *        *        *     Request timed out.
  3    10 ms     9 ms     9 ms  10.23.1.1
  4    12 ms    10 ms    10 ms  at-2-0-0-1711.CORE-RTR2.HAG.verizon-gni.net [130
.81.12.17]
  5    47 ms    40 ms    10 ms  so-0-0-0-0.CORE-RTR1.HAG.verizon-gni.net [130.81
.18.152]
  6    15 ms    15 ms    14 ms  so-3-3-1-0.BB-RTR1.RES.verizon-gni.net [130.81.2
0.20]
  7    15 ms    15 ms    15 ms  0.so-7-0-0.XL1.IAD8.ALTER.NET [152.63.36.201]
  8    15 ms    16 ms    14 ms  0.so-6-0-0.BR1.IAD8.ALTER.NET [152.63.32.157]
  9    15 ms    15 ms    15 ms  OC-48-1-1-0-edge1.Washington1.Level3.net [4.68.1
27.25]
 10    29 ms    17 ms    18 ms  ae-31-55.ebr1.Washington1.Level3.net [4.68.121.1
58]
 11    48 ms    16 ms    55 ms  ae-2.ebr1.Atlanta2.Level3.net [4.69.132.85]
 12    44 ms    52 ms    53 ms  ae-6-6.car1.Orlando1.Level3.net [4.69.133.77]
 13    54 ms    60 ms    60 ms  DimeNoc-edge1.HostDime.com [4.79.116.26]
 14    60 ms    60 ms    60 ms  72-29-88-34.static.dimenoc.com [72.29.88.34]
 15     *       61 ms     *     72-29-88-34.static.dimenoc.com [72.29.88.34]
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *     ^C
C:\Documents and Settings\[..]>

It seems that the problem lies somewhere between my ISP, DimeNoc, and Surpass's servers. But, the problem only lies with SH105 that I can find. This leads me to consider internal DNS corruption, but then why does it change based on the time?

I hope we can work this out because it's quite bothersome. Also, can anyone reproduce this problem or have similar results?

**MarkRH** · May 19th, 2007, 10:29 AM

Cool site. I can browse to it fine. My tracert is as follows:

Code:

Target Name: sh105.surpasshosting.com
         IP: 72.29.93.156
  Date/Time: 5/19/2007 8:24:05 AM

 1   10 ms   15 ms   15 ms   19 ms  c75-110-171-1.stl1cmta01.stwrok.ok.dh.suddenlink.net [75.110.171.1]
 2   16 ms   13 ms    7 ms   12 ms  cdm-208-180-81-5.ukwn.cox-internet.com [208.180.81.5]
 3   10 ms   13 ms    8 ms   15 ms  cdm-208-180-80-129.ukwn.cox-internet.com [208.180.80.129]
 4   24 ms   20 ms   20 ms   21 ms  cdm-66-76-31-101.lfkn.cox-internet.com [66.76.31.101]
 5   23 ms   25 ms   21 ms   23 ms  cdm-66-76-31-98.lfkn.cox-internet.com [66.76.31.98]
 6  151 ms   18 ms   21 ms   24 ms  cdm-66-76-30-141.tylrtx.suddenlink.net [66.76.30.141]
 7   *       *       20 ms   *      cdm-66-76-30-1.tylrtx.suddenlink.net [66.76.30.1]
 8   *       *       *       *       [-]
 9   24 ms   20 ms   28 ms   21 ms  ae-32-54.ebr2.Dallas1.Level3.net [4.68.122.126]
10   25 ms   20 ms   32 ms   33 ms  ae-1-100.ebr1.Dallas1.Level3.net [4.69.132.45]
11   61 ms   54 ms  202 ms   57 ms  ae-9-9.car2.Orlando1.Level3.net [4.69.133.69]
12  108 ms  272 ms   55 ms   55 ms  HOSTDIME.car2.Orlando1.Level3.net [4.79.118.38]
13   65 ms   54 ms   56 ms   64 ms  sh105.surpasshosting.com [72.29.93.156]

Ping statistics for sh105.surpasshosting.com
Packets: Sent = 4, Received = 4, Lost = 0 (0.0%)
Round Trip Times: Minimum = 54ms, Maximum = 65ms, Average = 59ms

Slightly different path from here...

The Wicked Flea · May 19th, 2007, 3:04 PM

Thanks Mark, the site is still incommunicado for me. Anyone else got this problem? If so, please post a tracert here.

To do a tracert, on Windows, do the run command and open the shell, IE Win_Key+R -> "cmd". In the shell type "tracert sh105.surpasshosting.com" and hit enter; if you get more than 4 timeouts in a row it's safe to say there's a problem. You can then right click on the console, click select all, and then hit enter to copy the results; then you can edit and paste it here.

If you have linux, well, you probably know how to do a tracert already anyway. :P

**pizzicar** · May 19th, 2007, 5:20 PM

Surmunity itself is running very slow for me so I suspect a routing issue:

Tracert to surmuity.com is:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\JohnP>tracert www.surmunity.com

Tracing route to www.surmunity.com [72.29.64.189]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 10 ms 13 ms 10.84.0.1
3 8 ms 8 ms 7 ms ip68-2-4-69.ph.ph.cox.net [68.2.4.69]
4 10 ms 9 ms 9 ms 68.2.13.110
5 10 ms 10 ms 11 ms 68.2.12.22
6 10 ms 13 ms 7 ms 68.2.12.26
7 9 ms 22 ms 17 ms 68.2.12.30
8 17 ms 10 ms 11 ms chnddsrj02-ae1.0.rd.ph.cox.net [68.2.14.13]
9 23 ms 22 ms 20 ms langbbr01-ae0.r2.la.cox.net [68.1.0.232]
10 23 ms 18 ms 29 ms eqix.lsan.twtelecom.net [206.223.123.36]
11 22 ms 39 ms 22 ms 66.192.251.26
12 77 ms 78 ms 73 ms dist-01-so-0-0-0-0.mtld.twtelecom.net [66.192.24
3.6]
13 67 ms 74 ms 75 ms 66.192.243.178
14 74 ms 75 ms 79 ms 66.162.30.58
15 * 1958 ms * 72-29-64-189.static.dimenoc.com [72.29.64.189]
16 1918 ms * 1971 ms 72-29-64-189.static.dimenoc.com [72.29.64.189]

Trace complete.

C:\Documents and Settings\JohnP>

Trace to your site is working ok:

mgk · May 19th, 2007, 6:33 PM

Quote:

Originally Posted by pizzicar

Surmunity itself is running very slow for me so I suspect a routing issue:

I was just thinking the same - I can't get one page to "complete"

**Dan** · May 19th, 2007, 7:42 PM

we were having some issues in the DC earlier.. I think it's all sorted out now tho

**Daniel** · May 19th, 2007, 7:57 PM

Hello,

Are any of you still experiencing any problems? As Dan noted, we had some network related issues that affected a small segment of the data center, which could've possibly affected this server as well (or at least contributing to poor latency, slow connectivity).

As of right now, there's nothing going on with the machine itself, and everything seems to be operating top notch.

If you still have problems connecting to the server, it would probably be best to submit a ticket, and ask that it is forwarded to the NOC.

Thanks,

**pizzicar** · May 19th, 2007, 8:31 PM

It's fixed for me - normal response times now

The Wicked Flea · May 20th, 2007, 2:41 PM

Daniel,

My problem persists, so I'll have to login and submit a ticket. Hopefully we can figure out what is going on ... I'm on the staff of that site and kinda need to be present to pull my weight. Thanks for checking stuff out for me.

May 19th, 2007, 3:04 PM	#3 (permalink)
The Wicked Flea Registered User Seasoned Poster Joined in Jul 2006 Lives in USA Hosted on SH133 57 posts Gave thanks: 11 Thanked 1 Time in 1 Post	Thanks Mark, the site is still incommunicado for me. Anyone else got this problem? If so, please post a tracert here. To do a tracert, on Windows, do the run command and open the shell, IE Win_Key+R -> "cmd". In the shell type "tracert sh105.surpasshosting.com" and hit enter; if you get more than 4 timeouts in a row it's safe to say there's a problem. You can then right click on the console, click select all, and then hit enter to copy the results; then you can edit and paste it here. If you have linux, well, you probably know how to do a tracert already anyway. :P __________________ SH133:

May 19th, 2007, 5:20 PM	#4 (permalink)
pizzicar Surpass Fan On a golden path... Joined in Feb 2006 Lives in Arizona 344 posts Gave thanks: 3 Thanked 16 times	Surmunity itself is running very slow for me so I suspect a routing issue: Tracert to surmuity.com is: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\JohnP>tracert www.surmunity.com Tracing route to www.surmunity.com [72.29.64.189] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 15 ms 10 ms 13 ms 10.84.0.1 3 8 ms 8 ms 7 ms ip68-2-4-69.ph.ph.cox.net [68.2.4.69] 4 10 ms 9 ms 9 ms 68.2.13.110 5 10 ms 10 ms 11 ms 68.2.12.22 6 10 ms 13 ms 7 ms 68.2.12.26 7 9 ms 22 ms 17 ms 68.2.12.30 8 17 ms 10 ms 11 ms chnddsrj02-ae1.0.rd.ph.cox.net [68.2.14.13] 9 23 ms 22 ms 20 ms langbbr01-ae0.r2.la.cox.net [68.1.0.232] 10 23 ms 18 ms 29 ms eqix.lsan.twtelecom.net [206.223.123.36] 11 22 ms 39 ms 22 ms 66.192.251.26 12 77 ms 78 ms 73 ms dist-01-so-0-0-0-0.mtld.twtelecom.net [66.192.24 3.6] 13 67 ms 74 ms 75 ms 66.192.243.178 14 74 ms 75 ms 79 ms 66.162.30.58 15 * 1958 ms * 72-29-64-189.static.dimenoc.com [72.29.64.189] 16 1918 ms * 1971 ms 72-29-64-189.static.dimenoc.com [72.29.64.189] Trace complete. C:\Documents and Settings\JohnP> Trace to your site is working ok: __________________ "Argue for your limitations, and sure enough, they are yours"

May 19th, 2007, 8:31 PM	#8 (permalink)
pizzicar Surpass Fan On a golden path... Joined in Feb 2006 Lives in Arizona 344 posts Gave thanks: 3 Thanked 16 times	It's fixed for me - normal response times now __________________ "Argue for your limitations, and sure enough, they are yours"

May 20th, 2007, 2:41 PM	#9 (permalink)
The Wicked Flea Registered User Seasoned Poster Joined in Jul 2006 Lives in USA Hosted on SH133 57 posts Gave thanks: 11 Thanked 1 Time in 1 Post	Daniel, My problem persists, so I'll have to login and submit a ticket. Hopefully we can figure out what is going on ... I'm on the staff of that site and kinda need to be present to pull my weight. Thanks for checking stuff out for me. __________________ SH133:

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May 19th, 2007, 7:42 PM	#6 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,738 posts Gave thanks: 151 Thanked 184 times	we were having some issues in the DC earlier.. I think it's all sorted out now tho

May 19th, 2007, 7:57 PM	#7 (permalink)
Daniel Sysadmin Seasoned Poster Joined in Feb 2005 81 posts Gave thanks: 0 Thanked 54 times	Hello, Are any of you still experiencing any problems? As Dan noted, we had some network related issues that affected a small segment of the data center, which could've possibly affected this server as well (or at least contributing to poor latency, slow connectivity). As of right now, there's nothing going on with the machine itself, and everything seems to be operating top notch. If you still have problems connecting to the server, it would probably be best to submit a ticket, and ask that it is forwarded to the NOC. Thanks,

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