Domain Auto-Renewal

satchmo · June 24th, 2007, 6:38 PM

It's about a year ago when I first registered my domain with Surpass.

It's time to renew the domain registration.

Surpass is appropriately charging a domain registration fee to my credit card account.

However, when I checked my domain status from my billing profile, it says that the domain is not set to "Auto Renew".

I would like to set it to renew automatically each year.

How can I do that? It appears that it's already doing that currently (since I am billed automatically for the domain renewal), but it doesn't say that on the billing profile.

Thanks in advance.

**Brandonnn** · June 24th, 2007, 9:30 PM

Login to http://www.surpassdomains.com

Click on "View/Edit" to see the list of all your domains.

Look at the domain in question. If it is set to auto-renewal you should see a circle with the letter 'A' in it.

If you do not see the circle with the letter 'A' simply click on the circle with the letter 'M' in it.

.. it will then take you to that domain's management page, check the box that says "Auto Renewal" and then press save. That is all.

satchmo · June 25th, 2007, 12:03 AM

Thanks for the detailed instruction.

What username do I use? I tried using the cpanel username, but that didn't work.

I tried again using the Surpass billing account name, and that didn't work.

I've never logged on to that login before.

**Brandonnn** · June 25th, 2007, 3:33 AM

Quote:

Originally Posted by satchmo

Thanks for the detailed instruction.

What username do I use? I tried using the cpanel username, but that didn't work.

I tried again using the Surpass billing account name, and that didn't work.

I've never logged on to that login before.

how did you purchase your domain through surpass then?

satchmo · June 25th, 2007, 5:07 PM

I did register the domain via Surpass.

However, I just found out that my site is now unavailable.

I am going to contact support to see whether they can get it up again.

**MarkRH** · June 25th, 2007, 7:04 PM

FYI, I can see your site just fine. Hmmm.. yeah been about a year for me as well. Need to renew my hosting.

satchmo · June 25th, 2007, 8:24 PM

The site seems to be loading fine again. I have no idea what happened, but it has happened to me a few occasions previously.

I think Surpass renews my domain automatically, even though the domain is not set to renew automatically.

I prefer the domain registration to be automatically renewed. I don't want to lose the domain name if I forget to renew it annually.

**MarkRH** · June 25th, 2007, 9:25 PM

Apparently they had to reboot the server.. uptime went from 300 something days to 3:43 (3 hours, 43 minutes) as of the time of this post. Probably explains why my forum sent me an email that it couldn't connect to the database... although I guess the email service had restarted by then.

Looks like we're both on the same server, SH102.

satchmo · June 25th, 2007, 11:47 PM

Quote:

Looks like we're both on the same server, SH102.

How did you get the information for the shared server?

I looked in cPanel, but I couldn't find the information there.

June 24th, 2007, 6:38 PM	#1 (permalink)
satchmo Registered User Comfy Contributor Joined in Aug 2006 Lives in California 182 posts Gave thanks: 12 Thanked 3 times	Domain Auto-Renewal It's about a year ago when I first registered my domain with Surpass. It's time to renew the domain registration. Surpass is appropriately charging a domain registration fee to my credit card account. However, when I checked my domain status from my billing profile, it says that the domain is not set to "Auto Renew". I would like to set it to renew automatically each year. How can I do that? It appears that it's already doing that currently (since I am billed automatically for the domain renewal), but it doesn't say that on the billing profile. Thanks in advance. __________________ www.gamingparents.org

June 24th, 2007, 9:30 PM	#2 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,777 posts Gave thanks: 147 Thanked 151 times	Login to http://www.surpassdomains.com Click on "View/Edit" to see the list of all your domains. Look at the domain in question. If it is set to auto-renewal you should see a circle with the letter 'A' in it. If you do not see the circle with the letter 'A' simply click on the circle with the letter 'M' in it. .. it will then take you to that domain's management page, check the box that says "Auto Renewal" and then press save. That is all. __________________ poof Last edited by Brandonnn; June 24th, 2007 at 9:34 PM..

June 25th, 2007, 12:03 AM	#3 (permalink)
satchmo Registered User Comfy Contributor Joined in Aug 2006 Lives in California 182 posts Gave thanks: 12 Thanked 3 times	Thanks for the detailed instruction. What username do I use? I tried using the cpanel username, but that didn't work. I tried again using the Surpass billing account name, and that didn't work. I've never logged on to that login before. __________________ www.gamingparents.org

June 25th, 2007, 5:07 PM	#5 (permalink)
satchmo Registered User Comfy Contributor Joined in Aug 2006 Lives in California 182 posts Gave thanks: 12 Thanked 3 times	I did register the domain via Surpass. However, I just found out that my site is now unavailable. I am going to contact support to see whether they can get it up again. __________________ www.gamingparents.org

June 25th, 2007, 7:04 PM	#6 (permalink)
MarkRH Race Surpass Super #1 Joined in Jul 2006 Lives in Oklahoma City, OK Hosted on sh102 1,222 posts Gave thanks: 18 Thanked 86 times	FYI, I can see your site just fine. Hmmm.. yeah been about a year for me as well. Need to renew my hosting. __________________ SH102 : Mark Headrick - Blog - Gallery Pelicar \| Company of Valor \| Mysstie Wolfestar

June 25th, 2007, 8:24 PM	#7 (permalink)
satchmo Registered User Comfy Contributor Joined in Aug 2006 Lives in California 182 posts Gave thanks: 12 Thanked 3 times	The site seems to be loading fine again. I have no idea what happened, but it has happened to me a few occasions previously. I think Surpass renews my domain automatically, even though the domain is not set to renew automatically. I prefer the domain registration to be automatically renewed. I don't want to lose the domain name if I forget to renew it annually. __________________ www.gamingparents.org

June 25th, 2007, 9:25 PM	#8 (permalink)
MarkRH Race Surpass Super #1 Joined in Jul 2006 Lives in Oklahoma City, OK Hosted on sh102 1,222 posts Gave thanks: 18 Thanked 86 times	Apparently they had to reboot the server.. uptime went from 300 something days to 3:43 (3 hours, 43 minutes) as of the time of this post. Probably explains why my forum sent me an email that it couldn't connect to the database... although I guess the email service had restarted by then. Looks like we're both on the same server, SH102. __________________ SH102 : Mark Headrick - Blog - Gallery Pelicar \| Company of Valor \| Mysstie Wolfestar

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